"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Came when promised. This product is amazing!"
"Very helpful customer service, good selection of products"
"The part fit perfectly to my car and the color was the correct one I ordered, matching my cars color to a tee. 10/10"
"Found the part I needed to replace and quickly received part within a few days. "
"I ordered some brake pads and never received my parts.
Update. After a month and about 4 phone calls I finally receives my parts. "
"Nice talk of person gime good ideas"
"I ordered a radiator fan in June, supposed to ship in three days, by the middle of July I had STILL not received it. Even though they said it shipped. Had to get with UPS to show that...no....as a matter of fact they had not done ANYTHING. Then after all this they tell me they are out of stock. Well if you are out of stock wouldn't it have been difficult to ship it to me? THEN...they refunded me, I keep looking in the bank....nothing, I call back in and I ACTUALLY received an instore credit....to buy a fan...they don't have."
“Thank you for sharing your experience with us.
We are truly sorry to hear about your frustrating experience with your order. This is not the level of service we strive to provide our customers. We sincerely apologize for the delays and miscommunications that occurred throughout the process. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Great experience overall."
"Great choices, easy to order, prompt delivery and excellent prices"
"Great item arrived quick package safe nothing omission worked as expected "
"quick transaction, every product is as described."
"item came in damaged tried to return and had trouble going back in fourth with customer service making restart the process all over to return the damaged product."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your damaged item. We apologize for any inconvenience this may have caused you. We strive to provide a smooth return process and will address this issue to prevent it from happening in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Order process was simple and the lights arrived in a timely manner. They look great on my 2015 Silverado by the way"
"Needed a power steering reservoir for my cat and found what I was looking for. Perfect and fast service."
"I give you a one star because the fact that I've been going through so much to try to get my my item from you guys and I still haven't got i"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've been experiencing with your order. We understand how frustrating it can be to not receive your item in a timely manner. Just reached FedEx and was infirmed that the Damage Claim is still under review. As soon as Claim is approved, the exchange order will be processed. Please accept our sincere apologies for any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm so sorry to hear about your experience with your brake pads order. From what I see, the package was lost in transit. The Lost Package Claim has already been filed. As soon as claim is approved, the replacement order will be processed. We apologize for any inconvenience this may have caused you and appreciate your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”