"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"item came in damaged tried to return and had trouble going back in fourth with customer service making restart the process all over to return the damaged product."
"Order process was simple and the lights arrived in a timely manner. They look great on my 2015 Silverado by the way"
"Needed a power steering reservoir for my cat and found what I was looking for. Perfect and fast service."
"I give you a one star because the fact that I've been going through so much to try to get my my item from you guys and I still haven't got i"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've been experiencing with your order. We understand how frustrating it can be to not receive your item in a timely manner. Just reached FedEx and was infirmed that the Damage Claim is still under review. As soon as Claim is approved, the exchange order will be processed. Please accept our sincere apologies for any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"**** you I am not using this site agin"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you're experiencing with your replacement part. The replacement order is scheduled to be shipped today. You will get an email with the tracking number within 24 hours of the shipment. We apologize for any inconvenience caused and appreciate your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"We ordered a pump and came with out reservoir, the description of the item said is included but the vendor denied to give discount or partial refund or nothing. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble with your order. We apologize for any confusion caused by the item description not accurately reflecting the contents of your purchase. Please reach out to our customer service team with your order details so we can assist you in resolving this issue and finding a satisfactory solution. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Exactly what I order in a timely manner."
"The bottom flips up a little bit. Shape fits for most part but is not a perfect fit.
They corrected my issue and were very helpful. I appreciated the customer service and their helpful assistance. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with the fit of your product. If you haven't already, I recommend reaching out to our Customer Service team for assistance. They may be able to provide you with options for a replacement or a resolution to ensure you are fully satisfied with your purchase.
Please reply us here or check your email inbox for the best possible resolutions and compensation offered
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I did not like the product for a few reasons, the order platform is set to order both items and so you just go thru the order process and then the wrong part shows up, I called and was supposed to get RMA for the return but that has been over 2 weeks and when I ask about it, I get Crickets for a reply.
Once I get this returned, I will never order from CARiD again"
“Thank you for sharing your experience with us.
I'm sorry to hear about the troubles you've encountered with your recent order. I understand how frustrating it must be to experience delays in the return process. Please accept our sincerest apologies for any inconvenience this has caused. I will personally follow up on your RMA request to ensure it is processed promptly. Your feedback is valuable to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Not a perfect fit. Cutout for rear view mirror is too small. Also storing it is a pain "
"i have used CARID many times and have had great service..."
"Packed very well, shipping was fast "
"Order delivered in a very timely matter. Received quickly."
"I was looking for the bumper pads for my F250, and right here that's where I found the lowest prices, they fit like the OEM."
"Manufacturer claimed that there was no color code entered for the main embroidery, which per the email from you, the code for Black was clearly listed...then the product took over a month to arrive. The customer service representative was unable to reach the manufacturer by phone and claimed he would follow up via email in a couple of days, but never did. Thanks for the opportunity to share my experience."
“Thank you for sharing your experience with us.
I'm sorry to hear about the difficulties you experienced with your custom floor mats order. We apologize for the delay in receiving your product and for the miscommunication regarding the color code for the embroidery. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your damaged item. We apologize for any inconvenience this may have caused you. We strive to provide a smooth return process and will address this issue to prevent it from happening in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”