"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Rápido y calidad lo recomiendo "
"The lettering on the license plate frames washed off when I had car washed. Absolute garbage. "
"As described. Good quality. "
"Woodgrain and Leather for 2016 Honda CR-V"
"Still haven’t gotten my product. 3 weeks late on delivery and still no update email "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your product. From what I see, the new estimated shipping date was emailed to you. Your order is scheduled to be shipped on 7/24. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I CAN ALWAYS FIND WHAT I NEED FOR AN OLD 2002 CADILLAC. THANKS"
"You owe me $829.96 after over a month of sending me wrong parts then damaged parts, its long after the 3-5 business days. You confirmed the wrong parts as returned, and still haven’t received my first refund from 6/21 order! Im filing a report with better business bureau! "
“Thank you for sharing your experience with us.
I am truly sorry to hear about the difficulties you have experienced with your order. We understand how frustrating it must be to not receive the correct parts and encounter delays in receiving your refund. The refund for the returned product has already been issued, funds should hit your account shortly. As for the damage claim, we have just reached FedEx for updates and were informed that the claim is still under review. As soon as claim is approved, the refund will be issued. We apologize for any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Thanks for handling my issue quickly!!!"
“Thank you for sharing your experience with us.
I'm sorry to hear that you're experiencing issues with your product not fitting properly. Please reach out to our customer service team so we can assist you in finding a solution to this problem. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Was very good service even tho it was the postal service that lost my package "
"Still waiting on my order "
“Thank you for sharing your experience with us.
I'm sorry to hear that you are still waiting for your order. I understand how frustrating it can be to experience delays. From what I see, we have sent you delay notification email with the new estimated shipping date but never heart back. The new estimated shipping date is set on 8/05. We apologize for any inconvenience caused. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Great product and reliable shipping very happy "
"Every step of the way not one pickup. Definitely sticking with car.id "
"The shipping time was 2 weeks but it’s taking 2 months worst experience "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your order. Please accept our sincere apologies for the inconvenience caused. From what I see, your order has already been shipped out via Pilot Freight Service tracking #400144510. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"You sent me a damaged wheel and then the process to replace the wheel has taken extremely longer than stated. This has been a nightmare. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with your order. We apologize for any inconvenience caused by the defective wheel and the delays in the replacement process. The return paperwork will be emailed to you within the next 2-4 business days. Your satisfaction is important to us, and we appreciate your patience as we work to make this right.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered parts from you and received them quickly, but the parts were broken. I wrote an email to inform that the parts were broken and I attached pictures of the broken parts. I then waited a week and I was sent a roll of sticky tape and not my replacement parts. I then reached out a second time to get the part replaced, and was told I need to send pictures. I then found the first email and forwarded it back to them and after two weeks I received my replacement part. Not the best experience ever."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your order. Thank you for bringing this to our attention. We apologize for the inconvenience and delay in getting your replacement parts to you. We strive to provide excellent customer service and we appreciate your patience in resolving this issue. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We are sorry to hear about the issue you experienced with the license plate frames. We would like to apologize for any inconvenience this has caused you. Please reach out to our customer service team so we can assist you with filing warranty claim.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”