"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I ordered a fitting for a heater core on a ford van, the item description did not specify that there was an upper and a lower specific fitting size. The upper and lower connections are different sizes. Needless to say, it doesn’t fit. "
"I ordered a fuel fill tube gaurenteed to fit a 2004 Tahoe it was an inch to small in diameter the part has been returned I have sent pictures order number ect… so no refund has been given"
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with your recent order. Our team is currently looking into the issue and will work diligently to process your refund as soon as possible. Thank you for providing all the necessary information to assist with the return process. We appreciate your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Been over two weeks and never received item! No tracking number, nothing. But got charged. Will NEVER buy from here again."
“Thank you for sharing your experience with us.
I apologize for the inconvenience you've experienced with your order. I see that he order has been shipped 06/25, though we sent you the tracking number 6/28, and I apologize for that delay in communication. Tracking ID shows delivered as of 07/01 and I do hope that you have received your order and all is good with the product.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Carid always goes that extra mile to take great care of their customers providing outstanding customer service. Thank you Carid for everything you do"
"Very easy and quick process to locate alternative parts. Stan was very helpful in helping me search for compatible parts for my RAM."
"The item and your service are both excellent. Thank you."
"Sent the wrong part ans then decided to not refund or replace them because fedex damaged them in the return
I will note they did go through fedex and refund me in full, upgrading my review to 4 stars"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your order. We have filed the Damage Claim with shipping company. We can not guarantee the positive outcome but if the claim is approved, the refund will be issued.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"UPDATE: while I finally got the wheels and tires, and I love them, I am still very unhappy with the lack of communication and length of time to ship. No offer of a refund of shipping costs either. Plus, I ordered and paid for lug nuts and they were not in the delivery. I had to go buy my own. "
“Thank you for sharing your experience with us.
I apologize for the frustration and inconvenience this has caused you. It is our priority to ensure clear communication and timely updates throughout the ordering process. Please rest assured as we are currently working to have your order shipped to you in timely manner. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Had a positive experience all the time"
"I updated my review because I finally received the order (originally 1 star - updated to 4 stars - back to 1 star). "
“Thank you for sharing your experience with us.
I'm so sorry to hear that you did not receive your order yet. We apologize for any inconvenience this may have caused. I will definitely look into the order status and get updates for you as soon as possible. However, the order was put for submitting 6/17 and processed 6/19. The ordered item is Manufactured - Ships in 3 to 4 weeks, and we do advertise it with the correspondent note. The product is still in production and you agreed to terms when clicking the consent note when placing the order. Please check you inbox for more details and updates regarding your order status.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I've used them before with no problem but this order took 10 days longer then expected and I still don't have it. They did give me $15 off my next order though. Update. Now they pressure me into changing my review so I made it worse. I don't understand how they think $15 is ok for waiting 2 weeks longer then I was supposed to. **** the shipping cost more then that and I still ain't get it when I was supposed to "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your grill. We understand how frustrating it can be to wait longer than expected for a product. We appreciate your continued support and hope that the $15 discount on your next order will help make up for the inconvenience. From what I see, the tracking number for your order is already available, FedEx tracking #746816533843 has to show progress in the next few days.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"You guys sent me the wrong rim, also you delivered a package that wasn’t incomplete because I didn’t receive my lug nuts for my rims so I cannot place them on my car when I received them. This is terrible service and should be unacceptable on your business. I would like some lug nuts that are FREE because they were free in the rim and tire package or please reimburse me some money back so I can purchase lug nuts for my vehicle
Here’s an update 7/6/2024 I received my last rim in the mail however I have no lug nuts still from this company. Future customers please beware carid has not done anything about it at all but open a case. I will NEVER ORDER FROM HERE AGAIN "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your recent purchase. We apologize for sending you the wrong rim and for the missing lug nuts. The rest of your order was shipped via FedEx tracking #777122211695, estimated delivery on 7/5/24. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Jeremy was great! I had a lot of questions and he checked with others to confirm answers when needed."
"Returned an item on June 25. There has been no communication from their end. I have no idea if the item was received or approved for the refund. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you're facing with your return. According to return tracking details, the item was received on 7/02. Usually it takes up to 7 business days upon the receiving of the item to confirm it arrived in good condition and issue refund. Please allow 2-3 business days to confirm item arrived in good condition and issue refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"After trying to get the parts I needed from another source and receiving the wrong and beat up parts more than three times I gave up then I found CARID and on the first time I received the right parts in a timely manner of a full exhaust system in perfect condition and everything went together with ease. But the delivery cost for two of eight parts in my opinion was way to expensive almost as much as the two parts that's the only reason I couldn't give five stars what good is it to get parts for an old car at a reasonable price when it's going to get sucked up by the delivery cost that makes no sense to me.
This is an adjustment of my previous review about CARiD. com
My previous review still stands but the willingness of CARiD to address my concerns and at least try to make things right has earned them 5 stars for experience 4 stars for products & services as it includes delivery cost, 5 stars for the likely hood of me shopping with them again and 3 stars for shipping speed, no breakage, etc everything except shipping cost. In conclusion I would like to see CARiD find a better more cost effective delivery option for the customer "
“Thank you for sharing your experience with us.
We appreciate your feedback and are glad to hear that you were able to find the right parts with us and that they were in good condition. We understand your concerns about the delivery costs and will certainly share this with our team for future consideration. Thank you for choosing CARiD, and we hope to continue providing you with the parts you need for your car. Also, please check you inbox for a compensation offer to even out the shipping cost for you a bit and reply if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. From what I see, the ordered product is listed to fit the specific OE (Original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE number specified in product description. We will gladly accept the return of the product for refund, please reach out to our customer service and we will gladly assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”