"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Very easy and quick process to locate alternative parts. Stan was very helpful in helping me search for compatible parts for my RAM."
"The item and your service are both excellent. Thank you."
"Sent the wrong part ans then decided to not refund or replace them because fedex damaged them in the return
I will note they did go through fedex and refund me in full, upgrading my review to 4 stars"
"UPDATE: while I finally got the wheels and tires, and I love them, I am still very unhappy with the lack of communication and length of time to ship. No offer of a refund of shipping costs either. Plus, I ordered and paid for lug nuts and they were not in the delivery. I had to go buy my own. "
“Thank you for sharing your experience with us.
I apologize for the frustration and inconvenience this has caused you. It is our priority to ensure clear communication and timely updates throughout the ordering process. Please rest assured as we are currently working to have your order shipped to you in timely manner. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Had a positive experience all the time"
"I updated my review because I finally received the order (originally 1 star - updated to 4 stars - back to 1 star). "
“Thank you for sharing your experience with us.
I'm so sorry to hear that you did not receive your order yet. We apologize for any inconvenience this may have caused. I will definitely look into the order status and get updates for you as soon as possible. However, the order was put for submitting 6/17 and processed 6/19. The ordered item is Manufactured - Ships in 3 to 4 weeks, and we do advertise it with the correspondent note. The product is still in production and you agreed to terms when clicking the consent note when placing the order. Please check you inbox for more details and updates regarding your order status.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I've used them before with no problem but this order took 10 days longer then expected and I still don't have it. They did give me $15 off my next order though. Update. Now they pressure me into changing my review so I made it worse. I don't understand how they think $15 is ok for waiting 2 weeks longer then I was supposed to. **** the shipping cost more then that and I still ain't get it when I was supposed to "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your grill. We understand how frustrating it can be to wait longer than expected for a product. We appreciate your continued support and hope that the $15 discount on your next order will help make up for the inconvenience. From what I see, the tracking number for your order is already available, FedEx tracking #746816533843 has to show progress in the next few days.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"You guys sent me the wrong rim, also you delivered a package that wasn’t incomplete because I didn’t receive my lug nuts for my rims so I cannot place them on my car when I received them. This is terrible service and should be unacceptable on your business. I would like some lug nuts that are FREE because they were free in the rim and tire package or please reimburse me some money back so I can purchase lug nuts for my vehicle
Here’s an update 7/6/2024 I received my last rim in the mail however I have no lug nuts still from this company. Future customers please beware carid has not done anything about it at all but open a case. I will NEVER ORDER FROM HERE AGAIN "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your recent purchase. We apologize for sending you the wrong rim and for the missing lug nuts. The rest of your order was shipped via FedEx tracking #777122211695, estimated delivery on 7/5/24. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Jeremy was great! I had a lot of questions and he checked with others to confirm answers when needed."
"Returned an item on June 25. There has been no communication from their end. I have no idea if the item was received or approved for the refund. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you're facing with your return. According to return tracking details, the item was received on 7/02. Usually it takes up to 7 business days upon the receiving of the item to confirm it arrived in good condition and issue refund. Please allow 2-3 business days to confirm item arrived in good condition and issue refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"After trying to get the parts I needed from another source and receiving the wrong and beat up parts more than three times I gave up then I found CARID and on the first time I received the right parts in a timely manner of a full exhaust system in perfect condition and everything went together with ease. But the delivery cost for two of eight parts in my opinion was way to expensive almost as much as the two parts that's the only reason I couldn't give five stars what good is it to get parts for an old car at a reasonable price when it's going to get sucked up by the delivery cost that makes no sense to me.
This is an adjustment of my previous review about CARiD. com
My previous review still stands but the willingness of CARiD to address my concerns and at least try to make things right has earned them 5 stars for experience 4 stars for products & services as it includes delivery cost, 5 stars for the likely hood of me shopping with them again and 3 stars for shipping speed, no breakage, etc everything except shipping cost. In conclusion I would like to see CARiD find a better more cost effective delivery option for the customer "
“Thank you for sharing your experience with us.
We appreciate your feedback and are glad to hear that you were able to find the right parts with us and that they were in good condition. We understand your concerns about the delivery costs and will certainly share this with our team for future consideration. Thank you for choosing CARiD, and we hope to continue providing you with the parts you need for your car. Also, please check you inbox for a compensation offer to even out the shipping cost for you a bit and reply if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I received my order broken. After two weeks of communication with customer service. I never received my return slip or an exchange. I was very frustrated with how they chose to handle this case. I finally asked for a full refund and this I was granted. Now I have two broken tail lights. "
“Thank you for sharing your experience with us.
We apologize for the inconvenience you've experienced with your order. We understand your frustration and are working to make this right for you. We have just reached FedEx and were informed that the Damage Claim is still under review. As soon as the damage claim is approved, the refund will be issued.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I don't think CARid actually sells anything. They promote other businesses. I ordered two items, and they EACH HAD THEIR OWN SHIPPING CHARGE. What other business does this? One item came perfectly fine. the other was shipped with ZERO padding and was destroyed. It has been a major hassle just to get a refund
UPDATE: LOL, They offered me a $25 gift certificate to take down this review. Therefore I have changed my review from a 2 star to a 1 star. "
“Thank you for providing the updates!
The compensation offered was for solely for the inconveniences and furturation caused by the issue happened and has nothing to do with review itself. It's a meer gesture of appreciation, our way to thank you for sharing your feedback whatever it was initially because by telling about the issue you give us the opportunity to see and fix it, you show us to areas for improvement.
Moreover, we never ask customers to remove reviews because they are the source of inspiration and updates for our company and we value every experience. If you double-check the email you can see that we do ask to update your purchasing experience so that the customers all the world can see the final result and resolution after the issue resolved which is quite a fair thing to do. By asking to update the feedback we don't request removing or improving it, we ask for your final impression on how we managed to handle, and what else can we do in the future to avoid similar issues.
We are sorry to know that we didn't meet your expectations though each complaint ws addressed: we are not the manufacture we're a reseller company and advertised like that; each item ships from different locations across US and it's clearly seen in the cart on your end; the warehouses do quality checks prior to shipping but as usual the human factor might effect and in this case the item was damaged in transit either due to the issue with packaging or due to the damage in transit, which again, are things beyond our control and we don't advertise anything opposite on our website.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered door panel inserts, what I received in the mail was a dashboard replacement. I sent back the wrong item and still waiting on the correct part."
“Thank you for sharing your experience with us.
I'm sorry to hear about the mix-up with your order. We apologize for the inconvenience this has caused you. The replacement order has already been processed. It is scheduled to be shipped on 7/05. Thank you for your patience and understanding as we resolve this issue for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"not a good place to buy from took over 5 weeks to get my order had to ask paypal to get my money back before they sent my order"
“Thank you for sharing your experience with us.
I'm really sorry to hear about the frustrating experience you had with your order. We understand that delays can be extremely aggravating, and we apologize for any inconvenience this may have caused you. We appreciate your feedback and will use it to improve our processes moving forward. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your order. We have filed the Damage Claim with shipping company. We can not guarantee the positive outcome but if the claim is approved, the refund will be issued.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”