"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I received my order broken. After two weeks of communication with customer service. I never received my return slip or an exchange. I was very frustrated with how they chose to handle this case. I finally asked for a full refund and this I was granted. Now I have two broken tail lights. "
"I don't think CARid actually sells anything. They promote other businesses. I ordered two items, and they EACH HAD THEIR OWN SHIPPING CHARGE. What other business does this? One item came perfectly fine. the other was shipped with ZERO padding and was destroyed. It has been a major hassle just to get a refund
UPDATE: LOL, They offered me a $25 gift certificate to take down this review. Therefore I have changed my review from a 2 star to a 1 star. "
“Thank you for providing the updates!
The compensation offered was for solely for the inconveniences and furturation caused by the issue happened and has nothing to do with review itself. It's a meer gesture of appreciation, our way to thank you for sharing your feedback whatever it was initially because by telling about the issue you give us the opportunity to see and fix it, you show us to areas for improvement.
Moreover, we never ask customers to remove reviews because they are the source of inspiration and updates for our company and we value every experience. If you double-check the email you can see that we do ask to update your purchasing experience so that the customers all the world can see the final result and resolution after the issue resolved which is quite a fair thing to do. By asking to update the feedback we don't request removing or improving it, we ask for your final impression on how we managed to handle, and what else can we do in the future to avoid similar issues.
We are sorry to know that we didn't meet your expectations though each complaint ws addressed: we are not the manufacture we're a reseller company and advertised like that; each item ships from different locations across US and it's clearly seen in the cart on your end; the warehouses do quality checks prior to shipping but as usual the human factor might effect and in this case the item was damaged in transit either due to the issue with packaging or due to the damage in transit, which again, are things beyond our control and we don't advertise anything opposite on our website.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered door panel inserts, what I received in the mail was a dashboard replacement. I sent back the wrong item and still waiting on the correct part."
“Thank you for sharing your experience with us.
I'm sorry to hear about the mix-up with your order. We apologize for the inconvenience this has caused you. The replacement order has already been processed. It is scheduled to be shipped on 7/05. Thank you for your patience and understanding as we resolve this issue for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"not a good place to buy from took over 5 weeks to get my order had to ask paypal to get my money back before they sent my order"
“Thank you for sharing your experience with us.
I'm really sorry to hear about the frustrating experience you had with your order. We understand that delays can be extremely aggravating, and we apologize for any inconvenience this may have caused you. We appreciate your feedback and will use it to improve our processes moving forward. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I went to CarID to order some shades for my friend’s 1999 Toyota 4Runner. I really didn’t think they would have them with her car being so old but, to my surprise, they did have them in stock so I placed my order and they were delivered rather quickly. CarID doesn’t deliver to Puerto Rico so I had to forward them to her. Needless to say, she was extremely happy and very thankful to receive them. Thanks CarID for making this purchase easy and quick."
"Was identical to the dealer part but 1/3 the price. I had a body shop install the grill for me and he warned that some “non-dealer” products don’t always and this was perfect! Thanks for saving me so much $$$. Would have cost over $1000 at the dealer."
"I received my order the day after I submitted my initial review so it’s all good. I know it was delayed. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience with your order. From what I see, it was delivered on 6/16/24.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Went to install pinion yoke on my 2006 Trailblazer SS and found that it is too SMALL the new spline measures 1.165" . the old spline measures 1.290" . Now stuck with 1: a still leaking bad spline on my truck and 2 : a new spline which won't work because it is TOO SMALL and is PAID FOR .
Update , July 4 2024 . received forms to return item and was refunded costs , Very helpful customer service . Thank you . "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you're experiencing with the part you purchased. Please contact our customer service team as soon as possible to discuss your situation and explore possible solutions. We want to help resolve this matter for you promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"One part is too Short and the other one is too short"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with the part you received. Please reach out to our customer service team so that we can assist you with resolving this matter promptly. Your satisfaction is important to us, and we want to make sure you receive the correct parts for your vehicle. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Prices were good. Availability of SOME things was good. Ordered a set of black wheels and the lug nuts to go along with them. Days after I had placed the order, I had not received any e-mail updates or tracking information, so I reached out. I was told that there would be a delay because they were not able to get the correct lug nuts to fulfill my order. I requested that they send me chrome ones instead of black and that I would deal with it. They agreed. Days went by and still no update. Left messages via telephone and e-mail and no response. Received the wheels in good form, without ever having any tracking information or idea that they had shipped at all. In the mean time I had ordered a set of black lug nuts. If I can get them, why can't they? Wheels look great on the truck. I called again, to get a refund on the chrome lug nuts that I paid for, yet never received. Person on phone told me that they were in one of the boxes. I am 100% sure they were not. Took about a week and I got my refund. All this being said, they had the best prices, but I would pay more any day for some reliable customer service and a little take care of our customer attitude. Good luck if you buy from them."
“Thank you for sharing your experience with us.
We apologize for the inconvenience you experienced with your recent order. We strive to provide timely updates and communication throughout the ordering process, and it's disappointing to hear that we fell short in this instance. We appreciate your feedback and will use it to improve our customer support and logistics procedures. From what I see, the refund for missing installation kit has already been issued. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Trouble free search and selection of items I needed."
"Responsive customer service, reached out to me after my experience to address my concerns."
“Thank you for sharing your experience with us.
I'm sorry to hear that you're not completely satisfied with the floor mats you received. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Perfect fit and great price and excellent condition."
"Item posted was not the item I recieved!
***update****
CarId team took care of the issues I was having. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your order. Please reach out to our customer service team with your order number so we can assist you with the resolution. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Light was poorly designed"
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the light you purchased. Please feel free to reach out to our customer service team so we can assist you in finding a solution or a more suitable product. Your satisfaction is our top priority, and we want to ensure you have a positive experience with our products.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We apologize for the inconvenience you've experienced with your order. We understand your frustration and are working to make this right for you. We have just reached FedEx and were informed that the Damage Claim is still under review. As soon as the damage claim is approved, the refund will be issued.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”