"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I went to CarID to order some shades for my friend’s 1999 Toyota 4Runner. I really didn’t think they would have them with her car being so old but, to my surprise, they did have them in stock so I placed my order and they were delivered rather quickly. CarID doesn’t deliver to Puerto Rico so I had to forward them to her. Needless to say, she was extremely happy and very thankful to receive them. Thanks CarID for making this purchase easy and quick."
"Was identical to the dealer part but 1/3 the price. I had a body shop install the grill for me and he warned that some “non-dealer” products don’t always and this was perfect! Thanks for saving me so much $$$. Would have cost over $1000 at the dealer."
"I received my order the day after I submitted my initial review so it’s all good. I know it was delayed. "
"Went to install pinion yoke on my 2006 Trailblazer SS and found that it is too SMALL the new spline measures 1.165" . the old spline measures 1.290" . Now stuck with 1: a still leaking bad spline on my truck and 2 : a new spline which won't work because it is TOO SMALL and is PAID FOR .
Update , July 4 2024 . received forms to return item and was refunded costs , Very helpful customer service . Thank you . "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you're experiencing with the part you purchased. Please contact our customer service team as soon as possible to discuss your situation and explore possible solutions. We want to help resolve this matter for you promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"One part is too Short and the other one is too short"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with the part you received. Please reach out to our customer service team so that we can assist you with resolving this matter promptly. Your satisfaction is important to us, and we want to make sure you receive the correct parts for your vehicle. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Prices were good. Availability of SOME things was good. Ordered a set of black wheels and the lug nuts to go along with them. Days after I had placed the order, I had not received any e-mail updates or tracking information, so I reached out. I was told that there would be a delay because they were not able to get the correct lug nuts to fulfill my order. I requested that they send me chrome ones instead of black and that I would deal with it. They agreed. Days went by and still no update. Left messages via telephone and e-mail and no response. Received the wheels in good form, without ever having any tracking information or idea that they had shipped at all. In the mean time I had ordered a set of black lug nuts. If I can get them, why can't they? Wheels look great on the truck. I called again, to get a refund on the chrome lug nuts that I paid for, yet never received. Person on phone told me that they were in one of the boxes. I am 100% sure they were not. Took about a week and I got my refund. All this being said, they had the best prices, but I would pay more any day for some reliable customer service and a little take care of our customer attitude. Good luck if you buy from them."
“Thank you for sharing your experience with us.
We apologize for the inconvenience you experienced with your recent order. We strive to provide timely updates and communication throughout the ordering process, and it's disappointing to hear that we fell short in this instance. We appreciate your feedback and will use it to improve our customer support and logistics procedures. From what I see, the refund for missing installation kit has already been issued. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Trouble free search and selection of items I needed."
"Responsive customer service, reached out to me after my experience to address my concerns."
“Thank you for sharing your experience with us.
I'm sorry to hear that you're not completely satisfied with the floor mats you received. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Perfect fit and great price and excellent condition."
"Item posted was not the item I recieved!
***update****
CarId team took care of the issues I was having. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your order. Please reach out to our customer service team with your order number so we can assist you with the resolution. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Light was poorly designed"
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the light you purchased. Please feel free to reach out to our customer service team so we can assist you in finding a solution or a more suitable product. Your satisfaction is our top priority, and we want to ensure you have a positive experience with our products.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Sent my vin number to get the right part. The Dorman part they sent did not fit even if Dorman said it does. The camera absolutely wouldn’t fit. The part after altering went on but left a 3/4 inch gap at the bottom. I was offered $15 credit on $50 part. I declined and have changed my parts supplier."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with the tailgate handle you received. We apologize for any inconvenience this may have caused. Thank you for sharing your feedback with us, and we will be sure to review this situation with our team to prevent similar issues in the future. If you have any further questions or concerns, please feel free to reach out to us.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Marketing info said item was aluminum & stainless. Your sales staff told me the brackets were stainless and boards were aluminum. That is not accurate! Not as advertised!! Do not appear to be very well made!! Not impressed at all! "
“Thank you for sharing your experience with us.
I'm sorry to hear about the discrepancies in the product you received. We apologize for the confusing product description. According to the manufacturer, the product is made from stainless steel. We value your feedback and want to make sure you are completely satisfied with your purchase.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The wrong part arrived, I was issued a refund and the customer service continued to follow up with me to make sure that my issue was resolved."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your recent purchase. We understand your frustration and apologize for any inconvenience this may have caused. If you would like to discuss this matter further or if there is anything else we can do to assist you, please don't hesitate to reach out to us.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My package never .in I was refunded by customer service thanks for the help I appreciate it! !
"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your package. We have already filed the Lost Package Claim with shipping company. As soon as the Lost Claim is approved by carrier, the full refund will be issued. Please accept our sincere apologies for the inconvenience this issue has caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience with your order. From what I see, it was delivered on 6/16/24.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”