"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Sent my vin number to get the right part. The Dorman part they sent did not fit even if Dorman said it does. The camera absolutely wouldn’t fit. The part after altering went on but left a 3/4 inch gap at the bottom. I was offered $15 credit on $50 part. I declined and have changed my parts supplier."
"Marketing info said item was aluminum & stainless. Your sales staff told me the brackets were stainless and boards were aluminum. That is not accurate! Not as advertised!! Do not appear to be very well made!! Not impressed at all! "
“Thank you for sharing your experience with us.
I'm sorry to hear about the discrepancies in the product you received. We apologize for the confusing product description. According to the manufacturer, the product is made from stainless steel. We value your feedback and want to make sure you are completely satisfied with your purchase.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The wrong part arrived, I was issued a refund and the customer service continued to follow up with me to make sure that my issue was resolved."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your recent purchase. We understand your frustration and apologize for any inconvenience this may have caused. If you would like to discuss this matter further or if there is anything else we can do to assist you, please don't hesitate to reach out to us.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My package never .in I was refunded by customer service thanks for the help I appreciate it! !
"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your package. We have already filed the Lost Package Claim with shipping company. As soon as the Lost Claim is approved by carrier, the full refund will be issued. Please accept our sincere apologies for the inconvenience this issue has caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Plenty of choices to chose from quick & easy"
"Always receive great customer service! And always beats the other guys!"
"Parts being shipped to wrong address. Would not let me cancel order or refund money. Parts still not shipped after 2 weeks."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you are experiencing with your order. From what I can see the order had cancellation request for all parts, however some parts were shipped before the request and thus cancellation was denied. Also, some parts were already returned back to us and refunded, and the rest still has to be returned to receive refund. Please check your inbox for more details and assistance and reply back to me to confirm the preferred option.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Don’t buy from this company, I received an item I purchased and need to return because the item they sent is a plastic mess.. The 5 foot long square box they sent this rolled up in was damaged . Had to throw away the box. It was a mess also. No box no return, I was taken for 144.95 on a “husky” trunk liner. I wish I could post pictures "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the item you purchased from us. We apologize for any inconvenience this may have caused. From what I can see, we did work on approval for your return and accepted the return. We have provided you with the return paperwork for the product on 07/01 by email. Please check your inbox for latest emails and updates from CARiD and also for my email with more details on your return and refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The guy told me that if my order did ship that it would have a return shipping label in the box. Wrong no label now I have 134.00 in parts I don’t need "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your order. I see your request and can confirmed it was submitted within the given time frame. From your feedback I understand that you do not need the product, so already requested the return paperwork to be processed and issued. Indeed, some of products on our web site do come with return label inside, and some do not, and the representative di not verify it for you. I do apologize for that. Thank you for bringing this issue to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I rushed delivered a part from them on 06-15-24
2-4 business days is what I was told I have yet to receive the part. When I tried to cancel they said they would be charging a fee. So I’m disputing it through my bank."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your order. I can understand how frustrating it must be to not receive your part within the expected timeframe, however the originally incorrect shipping address caused the delay and mix up and further delivery to the wrong address on file. It is not delayed due to the additional call tag required to pick up the part from the wrong place and deliver it to you, and we're more than willing to cover those delivery expanses for you. Please, reply us here or check your email binxo for the best possible resolutions and options available.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The steering wheel audio control I ordered didn't specify which side it was for. I received the left side but needed the right side. I called to let them know and was sent the correct control. I returned the original one, which they have received today, and await the credit they promised."
"two weeks still waiting on refund to fix my car.I,m 69 years old with medical issues I order rotors and they sent me a box of rags."
“I'm truly sorry to hear about the inconvenience you've experienced with your recent order. I see no issue reports on your order and no details given for us to start working on resolution for you yet. Please reach out to our customer service team or reply to my email so we can help with the best resolution for the occurred issue. Your satisfaction is our top priority, and we are here to help resolve this issue promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com. ”
"Horrible service. Money back guarantee is a joke. Stay clear."
“I'm sorry to hear about your negative experience. We strive to provide excellent customer service, and we apologize for failing in this instance. Your feedback is valuable to us, and we will use it to improve our processes moving forward.. As per your money back request the order has been cancelled, refund is in process and will be issued in 3-5 business days depending on your bank's processing timings. The ordered product was actually non-cancellable and not-returnable, and you agreed to those terms when placing the order. This is not a part of out standard policy or procedure but we're willing to take actions and adjustments to make our services better.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"When is my package coming?"
“Thank you for sharing your experience with us.
I'm sorry to hear that you haven't received your package yet. Your order has been shipped via FedEx tracking #276353477894. FedEx should show the delivery date within the next 24-48 business hours.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Very good product and very easy to install "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with the tailgate handle you received. We apologize for any inconvenience this may have caused. Thank you for sharing your feedback with us, and we will be sure to review this situation with our team to prevent similar issues in the future. If you have any further questions or concerns, please feel free to reach out to us.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”