"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I received the wrong item and have paid for it (twice the cost of item sent). I contacted carid to report the problem. I was told that I had to wait until I received paperwork to ship back wrong item, wait for them to “inspect” it and then they would send the original order to me. In the meantime I have no fuel cap for the vehicle we are repairing! I am going to request my order be cancelled, I will return the cheap fuel cap and look elsewhere!"
"Our purchase of a refurbished climate control module for our 2007 Grand Cherokee went great and the unit works as promised. Unfortunately, we did not receive a prepaid return label for the original unit and still haven’t despite contacting the supplier. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you're experiencing with returning the core unit. Please accept our sincerest apologies for any inconvenience this has caused. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part was shipped quickly, at a good price. I accidentally requested two and when I caught the mistake they corrected it without a problem."
"Fast service, good quality, easy, easy to install."
"Fast delivery and fit perfect. Both ent cover that I purchased fit in the dash. "
"Customer service is excellent "
“Thank you for sharing your experience with us.
Unfortunately, the shipping cost is not something we can modify as it depends on shipping carrier, package dimensions and destination where the products are shipped to. I am very sorry.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Very fast and easy to order, but shipping container we bare minimum and barely made it to its shipping destination."
"Just as described. Fast service. Will definitely do again."
"Very helpful. Made sure my part was correct for my vehicle which is was. Very polite. I will use again if I needed."
"The wrong part was delivered. I called during their business hours but got a message that it was outside of business hours and when I chatted with "customer support". They were insinuating that I ordered the wrong part. I ordered a locking fuel cal for my 2009 F350 diesel and they sent a gas cap. I am still waiting for the email to return the part "
“Thank you for sharing your experience with us.
I apologize for the inconvenience you have experienced with receiving the wrong part for your 2009 F350 diesel. Our team strives to provide accurate orders and exceptional customer service. The full refund for your order was approved without the return of the part. It has already been issued, funds should hit your account shortly. You may keep or discard the part, we will not need it back.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I bought an item and the wrong item was sent , over a week I can’t get a return label to send back the item. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you've experienced with your recent purchase. Please accept our sincere apologies for any inconvenience this may have caused. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part I received for my order was a non fitting piece, which when vehicle information was placed in online it stated that it was a fit.
I ordered on Wednesday and was supposed to receive by Friday, that didn’t happen due to a delay. Received on that Saturday, had to wait until the following weekend due to not receiving by Friday.
Mechanics at the auto shop went to install the catalytic converter, and called me with bad news stating that the pipping was too short, and asked where did I purchase.
I had to return and get another emergency part which was more expensive from a local shop due to needing my truck for baby shower transport.
I then called to return the item because it does not allow it online.
Once calling, they informed me that I would need pictures of the part not fitting, as if the whole process wasn’t a terrible one already.
Luckily the mechanic took a picture to show me that it was too short when trying to install.
He explained he could try and bend, but runs the risk of cracking it. The return process for a part which online says fits and then it doesn’t isn’t build for a “satisfactory guarantee standard for customers”
"
“Thank you for sharing your experience with us.
We're sorry to hear about the issues you experienced with the part you ordered from us. From what I see, the return for your order has already been requested. The return paperwork and label will be provided within 3-4 business days. We apologize for any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Product was excellent but the shipping was slower than expected."
"Ordered the bulbs recommended in the chat window, very happy. Replaced the original halogen bulbs with LEDs "
"Order the center cap delivered on time and not used. Will order again if so needed."
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you're experiencing with your order. It sounds frustrating to have received the wrong item and to have to wait for the situation to be resolved. I understand your urgency in needing the correct fuel cap for the vehicle repair. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. We apologize for any inconvenience this has caused and appreciate your patience as we work to rectify the situation.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”