"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"The steering wheel audio control I ordered didn't specify which side it was for. I received the left side but needed the right side. I called to let them know and was sent the correct control. I returned the original one, which they have received today, and await the credit they promised."
"two weeks still waiting on refund to fix my car.I,m 69 years old with medical issues I order rotors and they sent me a box of rags."
"Horrible service. Money back guarantee is a joke. Stay clear."
“I'm sorry to hear about your negative experience. We strive to provide excellent customer service, and we apologize for failing in this instance. Your feedback is valuable to us, and we will use it to improve our processes moving forward.. As per your money back request the order has been cancelled, refund is in process and will be issued in 3-5 business days depending on your bank's processing timings. The ordered product was actually non-cancellable and not-returnable, and you agreed to those terms when placing the order. This is not a part of out standard policy or procedure but we're willing to take actions and adjustments to make our services better.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"When is my package coming?"
“Thank you for sharing your experience with us.
I'm sorry to hear that you haven't received your package yet. Your order has been shipped via FedEx tracking #276353477894. FedEx should show the delivery date within the next 24-48 business hours.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Very good product and very easy to install "
"I received the wrong item and have paid for it (twice the cost of item sent). I contacted carid to report the problem. I was told that I had to wait until I received paperwork to ship back wrong item, wait for them to “inspect” it and then they would send the original order to me. In the meantime I have no fuel cap for the vehicle we are repairing! I am going to request my order be cancelled, I will return the cheap fuel cap and look elsewhere!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you're experiencing with your order. It sounds frustrating to have received the wrong item and to have to wait for the situation to be resolved. I understand your urgency in needing the correct fuel cap for the vehicle repair. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. We apologize for any inconvenience this has caused and appreciate your patience as we work to rectify the situation.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Our purchase of a refurbished climate control module for our 2007 Grand Cherokee went great and the unit works as promised. Unfortunately, we did not receive a prepaid return label for the original unit and still haven’t despite contacting the supplier. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you're experiencing with returning the core unit. Please accept our sincerest apologies for any inconvenience this has caused. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part was shipped quickly, at a good price. I accidentally requested two and when I caught the mistake they corrected it without a problem."
"Fast service, good quality, easy, easy to install."
"Fast delivery and fit perfect. Both ent cover that I purchased fit in the dash. "
"Customer service is excellent "
“Thank you for sharing your experience with us.
Unfortunately, the shipping cost is not something we can modify as it depends on shipping carrier, package dimensions and destination where the products are shipped to. I am very sorry.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Very fast and easy to order, but shipping container we bare minimum and barely made it to its shipping destination."
"Just as described. Fast service. Will definitely do again."
"Very helpful. Made sure my part was correct for my vehicle which is was. Very polite. I will use again if I needed."
"The wrong part was delivered. I called during their business hours but got a message that it was outside of business hours and when I chatted with "customer support". They were insinuating that I ordered the wrong part. I ordered a locking fuel cal for my 2009 F350 diesel and they sent a gas cap. I am still waiting for the email to return the part "
“Thank you for sharing your experience with us.
I apologize for the inconvenience you have experienced with receiving the wrong part for your 2009 F350 diesel. Our team strives to provide accurate orders and exceptional customer service. The full refund for your order was approved without the return of the part. It has already been issued, funds should hit your account shortly. You may keep or discard the part, we will not need it back.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“I'm truly sorry to hear about the inconvenience you've experienced with your recent order. I see no issue reports on your order and no details given for us to start working on resolution for you yet. Please reach out to our customer service team or reply to my email so we can help with the best resolution for the occurred issue. Your satisfaction is our top priority, and we are here to help resolve this issue promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com. ”