"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Part (bumper cover) is a perfect match and arrived quickly in excellent condition; thank you! "
"Great service fast delivery "
"Had no problems with installation or products "
"Ordered wheels for my wife's 2019 Volkswagen Atlas,,,paid for them,,,said shipped on there web site ,but could not track them,,called several times,,finally was told when I reached someone,that the wheels were ,no longer available,why would you sell something you don't have,,,"
"Seamless process, thank you! I love my rear spoiler!"
"Correct part
Super fast very reliable "
"Took longer to get the part than I was lead to believe and I was the wrong part. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your order. From what I can see the product shown on the web site had the image discrepancy and we are working on correcting that. We also issued return paperwork to you as of 06/25 with a return label tracking ID 276337480129, that is still awaiting pick up. Please use the provided return paperwork to return the part for full refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The best fast delivery good service "
"Melvin In Customer Was Very Knowledgeable and Has Assisted Me Before,, Kudos!!!"
"Where is my order? It was supposed to ship on the 26th it is now the 30th and I have not received an update. I will not be recommending you to anyone."
“Thank you for sharing your experience with us.
I apologize for the delay in receiving an update on your order. I see that we are actively working with all wheels and tires department team to bring your order up and have it shipped as soon as possible. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I placed an order for wheels on 6/9/24 with an expected delivery on 6/21/24. Today is 6/30/24 and I still have not received my order and after numerous phone calls I was told that the delay was due to a damaged wheel. I understand that things can happen which could delay delivery but it took me 4 phone calls and the threat of cancelling the order for me to get an explanation of the delay. They offered a $50 discount on my order but story is not over yet."
“Thank you for sharing your experience with us.
We apologize for the inconvenience you have experienced with your order. We understand your frustration with the delayed delivery and the lack of communication regarding the status of your wheels. We strive to provide our customers with timely and transparent updates on their orders, and we regret that we fell short in your case. We appreciate your patience and understanding as we work to resolve this issue and deliver your order to you as soon as possible. If you have any further concerns or questions, please do not hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Product worked perfectly direct fit"
"Ordered the grille showed in stock paid for it waited and couple never got a tracking number called about it and was told it was out of stock and not sure when would be available again did get refund two days later"
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your grille order. We apologize for any confusion regarding the availability of the item and the delay in communication. Your feedback is valuable to us, and we will use it to improve our service moving forward. Please check your inbox for best compensation offer for the inconveniences caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Well I ordered something and never got. So will be calling today."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your order. From what I see, your order was delivered on 6/04. If order was not received, please reach out to our customer service team as soon as possible so we can assist you in resolving this matter promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I have ordered multiple bull bars from you for my truck and each time I get an email 3 days later saying it was discontinued. It obviously wasn’t during those 3 days, so you should have just listed it as such before I bought it."
“Thank you for sharing your experience with us.
I apologize for the inconvenience you've experienced with our product listings. We understand how frustrating it can be to receive notice of a discontinuation after making a purchase. Your feedback is valuable, and we will work to improve our system to provide more accurate and up-to-date information on our website. Thank you for bringing this issue to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the frustration you experienced with your order for wheels for your wife's Volkswagen Atlas. It appears there was a discrepancy with the availability of the product, leading to a disappointing outcome. Please accept our sincerest apologies for any inconvenience this situation may have caused. I see we have processed refund for the wheels back to your account. We understand your concern and are committed to addressing this issue to prevent similar occurrences in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”