"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Seamless process, thank you! I love my rear spoiler!"
"Correct part
Super fast very reliable "
"Took longer to get the part than I was lead to believe and I was the wrong part. "
"The best fast delivery good service "
"Melvin In Customer Was Very Knowledgeable and Has Assisted Me Before,, Kudos!!!"
"Where is my order? It was supposed to ship on the 26th it is now the 30th and I have not received an update. I will not be recommending you to anyone."
“Thank you for sharing your experience with us.
I apologize for the delay in receiving an update on your order. I see that we are actively working with all wheels and tires department team to bring your order up and have it shipped as soon as possible. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I placed an order for wheels on 6/9/24 with an expected delivery on 6/21/24. Today is 6/30/24 and I still have not received my order and after numerous phone calls I was told that the delay was due to a damaged wheel. I understand that things can happen which could delay delivery but it took me 4 phone calls and the threat of cancelling the order for me to get an explanation of the delay. They offered a $50 discount on my order but story is not over yet."
“Thank you for sharing your experience with us.
We apologize for the inconvenience you have experienced with your order. We understand your frustration with the delayed delivery and the lack of communication regarding the status of your wheels. We strive to provide our customers with timely and transparent updates on their orders, and we regret that we fell short in your case. We appreciate your patience and understanding as we work to resolve this issue and deliver your order to you as soon as possible. If you have any further concerns or questions, please do not hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Product worked perfectly direct fit"
"Ordered the grille showed in stock paid for it waited and couple never got a tracking number called about it and was told it was out of stock and not sure when would be available again did get refund two days later"
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your grille order. We apologize for any confusion regarding the availability of the item and the delay in communication. Your feedback is valuable to us, and we will use it to improve our service moving forward. Please check your inbox for best compensation offer for the inconveniences caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Well I ordered something and never got. So will be calling today."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your order. From what I see, your order was delivered on 6/04. If order was not received, please reach out to our customer service team as soon as possible so we can assist you in resolving this matter promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I have ordered multiple bull bars from you for my truck and each time I get an email 3 days later saying it was discontinued. It obviously wasn’t during those 3 days, so you should have just listed it as such before I bought it."
“Thank you for sharing your experience with us.
I apologize for the inconvenience you've experienced with our product listings. We understand how frustrating it can be to receive notice of a discontinuation after making a purchase. Your feedback is valuable, and we will work to improve our system to provide more accurate and up-to-date information on our website. Thank you for bringing this issue to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Delivery was delayed and box was damaged!"
“Thank you for sharing your experience with us.
I apologize for the inconvenience you experienced with your delivery. Please contact our customer service team with your order information so we can assist you further and help resolve this issue. Your satisfaction is important to us, and we want to make sure you receive the best service possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I bought the wrong part and initiated a return exchange. They didn’t automatically process the request but upon contacting them via browser chat they processed it within the timespan of the conversation. Fair enough."
"Site said exact fit for my vehicle. NOT CORRECT. Then they want sooo much info in order to return and there return system is RIDICULOUS. I'm still waiting to hear back after 6 days.????"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with your order. In the even of fitment issue, photos and VIN are necessary to complete the request. According to return tracking details, the item was delivered on 6/25. Please allow 5 business days to confirm the product arrived in good condition and issue refund. We apologize for any inconvenience this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Shipped me the WRONG part (black instead of Chrome) which I confirmed to you with a photo. Then, you tell me you can't do anything about it until I return it, you receive and inspect it, and then ship the part I actually ordered - Basically another 3 weeks before I *might* get the part I actually ordered to begin with. Your ERROR, my expense! How wonderful for you.
UPDATE: Raised Return Service by 1 star because they were true to their word that returning the product (because they shipped me the wrong one) would take around 2 weeks for me to get my money back. Ended up returning the item (rather than giving them another chance to ship me the wrong part). The day I did the return, I ordered the part from another vendor. I received the CORRECT part the very next day, installed it, and was finally able to sell my vehicle. However, not before seeing the Carvana offer drop another $500 from the one I could have taken advantage of had CARiD simply shipped me the correct part to begin with OR expedited me the correct part (the one I ordered) the next day while their return process played out separately. Instead, they chose NOT to trust that I would send them back the part they incorrectly shipped me undamaged insisting that they first receive the part back and inspect it before agreeing to ship me the correct part (or even issue a refund). I will never trust a company with my repeat business if they aren’t going to trust me when they have made such a clear error verified to them with a photo."
“Thank you for sharing your experience with us.
I am sorry to hear about the inconvenience you experienced with your order. We understand your frustration and apologize for the error in sending the wrong part. Our standard procedure requires the return and inspection of items before resending the correct part. This process aims to ensure the accuracy of the replacement and prevent any further issues. We appreciate your understanding and patience in this matter. From what I see, the return From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label was emailed to you on 6/13. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your order. From what I can see the product shown on the web site had the image discrepancy and we are working on correcting that. We also issued return paperwork to you as of 06/25 with a return label tracking ID 276337480129, that is still awaiting pick up. Please use the provided return paperwork to return the part for full refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”