"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I am a 1st time buyer to this site & have not had a good experience for sure.Sent wrong part to begin with.Then trying to exchange for the correct part has been a nightmare as well."
"I was informed my delivery was delayed and given a new date. New date came and went. No update given until I called to inquire. Need better customer service/updates. At least Send delivery tracking from the beginning like others."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay and the lack of communication regarding updates. We strive to provide the best customer service experience possible and we apologize for falling short in this instance. Your feedback is valuable to us and we will work on improving our communication process to ensure a smoother experience for our customers in the future. Thank you for bringing this to our attention. From what I see, your order has already been delivered via FedEx tracking #733761672144.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It was fast and very easy "
"Good price. Is prompt service."
"Item was as described, just what I needed. Shipped fast and delivered fast, in good condition. Well packaged."
"Una experiencia excepcional volvería a comprar sin dudas "
"GREAT SERVICE AND IT ARRIVED ON TIME."
"Great products and fast shipping under 3 days! "
"When I place the order it said it would be shipped on the 19th. It wasn't shipped until what the 23rd. That is unacceptable to me. I expected it to get it in time to give it as a gift. And because you were so late I had to go out and spend more money. It makes me regret ever purchasing from your site. And I will not do it again."
“Thank you for sharing your experience with us.
I'm truly sorry to hear about the delay with your order. We understand how frustrating it must have been to not receive your item in time for the gift. We apologize for any inconvenience this may have caused you and regret that your experience with us fell short of your expectations. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I found exactly what I needed and Joe helped me out by recommending items that I would need to go with my new rims. I called back before installation and he gave me excellent advice. I will definitely call Joe when I need anything else "
"Exactly what I ordered. It arrived the day you said it would."
"Mailed me the wrong product, and made no attempt to fix the problem. Slow customer support, and no apology. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with your order. We apologize for any inconvenience this may have caused you. The full refund for your order has already been issued, funds should hit your account shortly. No need to return the part, you may keep or discard it, we will not need it back.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"When I ordered it though the phone an Agent helped me I asked him if he can call me back in 10
minutes because I was having a spasm in my
lower back. I waited maybe 20 min but didn't get a call back so I called again and talked to "Jeremy" who was very nice and polite and knows his job well then I ordered the accesories. The packages came with no damage and in a timely manner. The prices are cheaper than Amazon and WeatherTech.Com.
I've been a Carid fan for many years and was always satisfied but I wish you still have the military discount like in the past. Thank you for all that you do!"
"Easy going and no pressure "
"Easy order no issues. I will order again"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the challenges you have faced with your recent purchase on our site. We apologize for any inconvenience caused by receiving the wrong part initially and for the difficulties you've encountered during the exchange process. The new item is scheduled to be shipped today. You will get an email with the tracking number within 24 hours of the shipment. No need to return original item, you can keep it or discard, we will not need it back.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”