"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
":) nice place to buy parts."
"Ordered a tail light for my 2018 Cadillac XT5. After searching many sites online I was skeptic if this one would actually work. It was a perfect fit, exactly to manufacturer spec and works great. Thanks!"
"Product was good. I knew when it was processed,shipped,and delivered. Not a date for delivery. Took 6days"
"Delivery was great though"
“I'm sorry to hear that your item had some defects, but I'm glad to hear that your delivery experience was positive. Please reach out to our customer service team with more details about the issues you encountered so we can work on finding a solution for you. Thank you for your feedback. Your satisfaction is our top priority, and we are here to help resolve the issue promptly.
Please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It looked way much better than the image at the site. I love it. It looks elegant. "
"Prompt helpful and overall smart"
"very satisfied and fortunate to get oem part "
"Needed a power steering pump for a 62 Grand Prix. Had no luck finding one until I checked with CARiD. Dealt with Konrad who made the deal quite simple. Got the pump knowing it was a rebuild and was surprised to see what great condition it was in. When I need something else these are the people I will call first"
"Found a OE radiator for a 99 deville for a great price"
"Had an issue I wasn't pleased with.
Thesupport team reached out and rectified the issue"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with your recent order and our return policy. We strive to provide a positive shopping experience for all our customers and we appreciate your feedback. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer service team for help.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I recently purchased a new pair of headlight assemblies for my Jeep Liberty. After some initial issues I was contacted by a service representative who resolved them to my complete satisfaction. "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the headlight assemblies you purchased for your Jeep Liberty. It sounds like there may have been a misunderstanding regarding the product description mentioning "LED." We apologize for any confusion this may have caused. In terms of shipping notifications, we strive to provide our customers with timely updates on the status of their orders, and I apologize if this was not the case for your purchase. Looks like the email with the tracking number got to Spam or bounced back on safety purposes. We recommend adding our store to your Safe Email Senders list.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I am a 1st time buyer to this site & have not had a good experience for sure.Sent wrong part to begin with.Then trying to exchange for the correct part has been a nightmare as well."
“Thank you for sharing your experience with us.
I'm sorry to hear about the challenges you have faced with your recent purchase on our site. We apologize for any inconvenience caused by receiving the wrong part initially and for the difficulties you've encountered during the exchange process. The new item is scheduled to be shipped today. You will get an email with the tracking number within 24 hours of the shipment. No need to return original item, you can keep it or discard, we will not need it back.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I was informed my delivery was delayed and given a new date. New date came and went. No update given until I called to inquire. Need better customer service/updates. At least Send delivery tracking from the beginning like others."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay and the lack of communication regarding updates. We strive to provide the best customer service experience possible and we apologize for falling short in this instance. Your feedback is valuable to us and we will work on improving our communication process to ensure a smoother experience for our customers in the future. Thank you for bringing this to our attention. From what I see, your order has already been delivered via FedEx tracking #733761672144.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"It was fast and very easy "
"Good price. Is prompt service."
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I am sorry to hear about the inconvenience with your order. We do not provide the delivery date, only shipping date. The delivery date fully depends on shipping carrier and usually can be found on carrier's website when tracking the package. From what I see, the tracking number was emailed to you on 6/17.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”