"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Waiting patiently and no response from customer service about returning steps??"
"Ordered car seat covers that took 2 weeks to receive. I was unhappy with the quality of the product for the price. I initiated a return over the phone because the website links didn't work. With 3 phone calls to people who barely spoke English and no response I had to email the company directly. I was told I had to wait 48hrs for a return shipping label. This process took 2 weeks! For a shipping label?! I finally received a shipping label via email and it took another 2 weeks for a refund. Very unhappy with the product and customer service. I will never buy anything from this website again and would never recommend them."
“Thank you for sharing your experience with us.
We're sorry to hear about your experience with our customer service and the products you received. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We apologize for the inconvenience this has caused you, and we will use your feedback to improve our processes to ensure a better experience for our customers in the future. Thank you for your patience, and we hope to have the opportunity to serve you better in the future.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Wrong item sent they didn’t understand why it didn’t work. Haven’t received a refund from about a week ago. Wouldn’t recommend to anyone. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with your order. According to return tracking details, the item was delivered on 6/25. Please allow 5 business days to confirm the product arrived in good condition and issue refund. We apologize for any inconvenience this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Delayed shipment, sent several emails with no responses. Down to one car waiting on these rims….smh "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you're experiencing with your order. We apologize for any delays in our communication and shipment process. We are currently working with our supplier to have your order shipped to you in timely manner. We will provide the tracking number as soon as we get it. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Parts got here fast thanks "
"Ordered hydroslick and received hydro view did chat with customer service she offered me 1.15 discount but would have to pay 10$ shipping again that would be a total of 20$ shipping and 22$ for product (hydro slick) where is it my fault that the mistake of warehouse order was mine terrible customer service as a business owner the mistake should be corrected from your end not mine Monica Snyder ***-***-**** "
“Thank you for sharing your experience with us.
I apologize for the inconvenience you've experienced with receiving an incorrect product. It was already confirmed the error happened due to a discrepancy in the product listing, and we are actively working on updating the product information for this item. Your feedback is valuable, and we will work to improve our system to provide more accurate and up-to-date information on our website. Thank you for bringing this issue to our attention. Please check you inbox for more details on the return initiated for the incorrect product and compensation offered for this negative experience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.
”
"Love purchasing the right parts needed. "
"Great product, fast shipping "
"Had an issue with delivery but they made it right. I’m a hard person to change my opinion on a company but the did. They truly care about customer satisfaction "
“Thank you for sharing your experience with us.
I am sorry to hear about the delivery issues you have experienced with your order. It is truly frustrating when things like this happen, and I apologize for any inconvenience it has caused you. From what I see, the full refund for your order has already been issued. Funds should hit your account shortly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I made the wrong order and they got it fixed quickly and rerouted the bad order."
"I always purchase all my auto accessories good service "
"Great I Love Carid!!! I always shop with them."
"I ordered my parts June 12, got it June 27"
“Thank you for sharing your experience with us.
According to our system, your order was shipped on 6/13 and delivered on 6/19 via GLS Freight tracking #316206633. From what I see, you have requested return. The Return Merchandise Authorization Form has already been emailed to you. All you will need to do is to print the form out, stick it to the outside of the package and ship it back via any carrier you choose. Please get back to us with the return tracking number so we can follow up on the delivery of the items.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I have been asking for ETA on order since 6/19/24 for order # 50664835. Your vendor is garbage!! Please contact ASAP with oder date!
Update: Still nothing.
This a scam! I will be requesting a charge back if shipment does not go out by This coming Tuesday. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving information regarding your order. From what I see, the tracking number is already available, FedEx tracking #777096948635 within the next few days. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I was very pleased at the communication on how to get the correct dash cover for my Ford Ranger. Keep up the great work!"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience caused. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”