"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Delivery was delayed and box was damaged!"
"I bought the wrong part and initiated a return exchange. They didn’t automatically process the request but upon contacting them via browser chat they processed it within the timespan of the conversation. Fair enough."
"Site said exact fit for my vehicle. NOT CORRECT. Then they want sooo much info in order to return and there return system is RIDICULOUS. I'm still waiting to hear back after 6 days.????"
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with your order. In the even of fitment issue, photos and VIN are necessary to complete the request. According to return tracking details, the item was delivered on 6/25. Please allow 5 business days to confirm the product arrived in good condition and issue refund. We apologize for any inconvenience this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Shipped me the WRONG part (black instead of Chrome) which I confirmed to you with a photo. Then, you tell me you can't do anything about it until I return it, you receive and inspect it, and then ship the part I actually ordered - Basically another 3 weeks before I *might* get the part I actually ordered to begin with. Your ERROR, my expense! How wonderful for you.
UPDATE: Raised Return Service by 1 star because they were true to their word that returning the product (because they shipped me the wrong one) would take around 2 weeks for me to get my money back. Ended up returning the item (rather than giving them another chance to ship me the wrong part). The day I did the return, I ordered the part from another vendor. I received the CORRECT part the very next day, installed it, and was finally able to sell my vehicle. However, not before seeing the Carvana offer drop another $500 from the one I could have taken advantage of had CARiD simply shipped me the correct part to begin with OR expedited me the correct part (the one I ordered) the next day while their return process played out separately. Instead, they chose NOT to trust that I would send them back the part they incorrectly shipped me undamaged insisting that they first receive the part back and inspect it before agreeing to ship me the correct part (or even issue a refund). I will never trust a company with my repeat business if they aren’t going to trust me when they have made such a clear error verified to them with a photo."
“Thank you for sharing your experience with us.
I am sorry to hear about the inconvenience you experienced with your order. We understand your frustration and apologize for the error in sending the wrong part. Our standard procedure requires the return and inspection of items before resending the correct part. This process aims to ensure the accuracy of the replacement and prevent any further issues. We appreciate your understanding and patience in this matter. From what I see, the return From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label was emailed to you on 6/13. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Waiting patiently and no response from customer service about returning steps??"
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience caused. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered car seat covers that took 2 weeks to receive. I was unhappy with the quality of the product for the price. I initiated a return over the phone because the website links didn't work. With 3 phone calls to people who barely spoke English and no response I had to email the company directly. I was told I had to wait 48hrs for a return shipping label. This process took 2 weeks! For a shipping label?! I finally received a shipping label via email and it took another 2 weeks for a refund. Very unhappy with the product and customer service. I will never buy anything from this website again and would never recommend them."
“Thank you for sharing your experience with us.
We're sorry to hear about your experience with our customer service and the products you received. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. We apologize for the inconvenience this has caused you, and we will use your feedback to improve our processes to ensure a better experience for our customers in the future. Thank you for your patience, and we hope to have the opportunity to serve you better in the future.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Wrong item sent they didn’t understand why it didn’t work. Haven’t received a refund from about a week ago. Wouldn’t recommend to anyone. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with your order. According to return tracking details, the item was delivered on 6/25. Please allow 5 business days to confirm the product arrived in good condition and issue refund. We apologize for any inconvenience this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Delayed shipment, sent several emails with no responses. Down to one car waiting on these rims….smh "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you're experiencing with your order. We apologize for any delays in our communication and shipment process. We are currently working with our supplier to have your order shipped to you in timely manner. We will provide the tracking number as soon as we get it. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Parts got here fast thanks "
"Ordered hydroslick and received hydro view did chat with customer service she offered me 1.15 discount but would have to pay 10$ shipping again that would be a total of 20$ shipping and 22$ for product (hydro slick) where is it my fault that the mistake of warehouse order was mine terrible customer service as a business owner the mistake should be corrected from your end not mine Monica Snyder ***-***-**** "
“Thank you for sharing your experience with us.
I apologize for the inconvenience you've experienced with receiving an incorrect product. It was already confirmed the error happened due to a discrepancy in the product listing, and we are actively working on updating the product information for this item. Your feedback is valuable, and we will work to improve our system to provide more accurate and up-to-date information on our website. Thank you for bringing this issue to our attention. Please check you inbox for more details on the return initiated for the incorrect product and compensation offered for this negative experience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.
”
"Love purchasing the right parts needed. "
"Great product, fast shipping "
"Had an issue with delivery but they made it right. I’m a hard person to change my opinion on a company but the did. They truly care about customer satisfaction "
“Thank you for sharing your experience with us.
I am sorry to hear about the delivery issues you have experienced with your order. It is truly frustrating when things like this happen, and I apologize for any inconvenience it has caused you. From what I see, the full refund for your order has already been issued. Funds should hit your account shortly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I made the wrong order and they got it fixed quickly and rerouted the bad order."
"I always purchase all my auto accessories good service "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I apologize for the inconvenience you experienced with your delivery. Please contact our customer service team with your order information so we can assist you further and help resolve this issue. Your satisfaction is important to us, and we want to make sure you receive the best service possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”