"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Service was excellent and prompt. The part fits well. Did not come with any transmission fittings or clips. Cost me $15 at auto parts store. With all parts and shipping it was under $170 for all aluminum. Less than a plastic one OEM. Thank you and will use you again for my part needs."
"I was unsure if possible to ship internationally to places like New Zealand but after chats and emails with them about the product they were able to help me find a good international shipping country which cut the costs on shipping. Thanks heaps!"
"Very easy to use website. Fast checkout. "
"Examination of products was very good, tech was very nice!"
"Great job, very happy with the product."
"Lights look good. Wire harness provided looks good. However, instructions for mounting fog lights are non-existent and instructions for installing wiring are very poor and not vehicle specific. There is no web site reference to additional on line instructions. I am considering sending the fog lights back unless I can get better instructions."
"I will never order a single part from them again. Told me it was oem replacement part found out it was not. Not even close then they tell me they don't even sell my part for my car after I had to call around to get oem part number. Took a week and I informed them that I had already painted them and told me that if it's their mistake they would still solve the issue. We'll I sit here with the part that they turned arou d and said they cannot take item back it was altered and offered me a 20$ gift certificate. I took that as an insult considering part was way more then that. Stay away they came up with every excuse and made it my fault. Stay away I would never recommend them. If I would of read reviews first I wouldn't of gone through them and wasted my money. Also some agents I spoke with were very rude and unpleasant!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. From what I see, the ordered product is listed to fit the specific OE (Original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description. Since the part has already been painted we can no longer accept the return. Please accept our sincere apologize this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered a seat spring set for my 1957 truck - received a spring set for a 1947-52 written all over the box in huge letters. Like on eBay the suppliers will send the wrong part if they are out of stock on the item - my time is too valuable to mess with this nonsense "
“Thank you for sharing your experience with us.
We apologize for the inconvenience you've experienced with your order. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"no communication no resolution to problems that occurred on the company’s behalf "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with our service. From what I see, you have requested return for your order. The return paperwork will be provided within the next 3-5 business days. We apologize for any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Hurtful for what was spent still can't use it nor return it because the package was opened. How am I supposed to see if they fit if I didn't open the package bad"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with the tire nuts you purchased. The size and other product specifications can be found on the product page. We apologize for any inconvenience this issue caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"A spoiler was purchased from CarID and the quality was poor from the start. The spoiler was deformed and low quality. When the item was returned it was allegedly damaged in shipping and no refund would be given even though it was packaged exactly how it was sent to begin with. Little was done to help file a claim with Fedex on the damage. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the experience you had with the spoiler you purchased from us. We understand your frustration with the quality of the product and the issues you encountered with the return process. Please accept our sincere apologies for the inconvenience caused. The refund for your order has already been issued, fund should hit your bank account shortly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The website indicated that parts would fit my car, but they didn't. When I contacted customer service about returning the parts they said that the website was in error and the parts would not fit my car. It took 3 days to get a shipping label and I don't how long before I get refund. I am suppose to get a full refund since it was their error . I think the return process needs some improvements. Also, the website needs to be corrected to indicate the an accurate fitment."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your recent order. We understand how frustrating it can be when parts don't fit as expected. We apologize for any inconvenience this may have caused. From what I see, the full store credit was requested to be issued for this return, no deductions will be applied. Your satisfaction is important to us, and we want to make sure we address this issue appropriately. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"supposed OE replacement headlights on a 2015 Silverado were a specific vehicle match on the website but when i went to install they did not fit in one single aspect. all the brackets were positioned and spaced incorrectly and none of the body gaps lined up with the "OE replacement" headlights as well as having different connectors from the truck and not supplying adapters when the product description states everything is same as factory. will now have to return and reorder from elsewhere."
“Thank you for sharing your experience with us.
I am very sorry to hear the ordered part did not fit your vehicle. We will gladly accept the return of the product, please reach out to our customer service and we will assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered a taillight. The picture clearly showed the RAM logo in the taillight. The light you shipped was a plain light without the Ram logo. Now I have unmatched lights on a new truck. Don’t picture the original if that is not what you are going to ship me. "
“Thank you for sharing your experience with us.
I am sorry to hear the received item did not match to product image. The pictures may not always represent the actual product, often the "best sellers" in a category may be pictured. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I want to make a return and it’s way too complicated "
“Thank you for sharing your experience with us.
We are very sorry to hear the return process is complicated. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. The refund will be issued upon the return.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We apologize for the inconvenience you have experienced with the fog lights for your 2024 Silverado. We understand how important clear and detailed instructions are for installation. From what I see, we have already emailed the PDF installation instructions to you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”