"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"The website indicated that parts would fit my car, but they didn't. When I contacted customer service about returning the parts they said that the website was in error and the parts would not fit my car. It took 3 days to get a shipping label and I don't how long before I get refund. I am suppose to get a full refund since it was their error . I think the return process needs some improvements. Also, the website needs to be corrected to indicate the an accurate fitment."
"supposed OE replacement headlights on a 2015 Silverado were a specific vehicle match on the website but when i went to install they did not fit in one single aspect. all the brackets were positioned and spaced incorrectly and none of the body gaps lined up with the "OE replacement" headlights as well as having different connectors from the truck and not supplying adapters when the product description states everything is same as factory. will now have to return and reorder from elsewhere."
“Thank you for sharing your experience with us.
I am very sorry to hear the ordered part did not fit your vehicle. We will gladly accept the return of the product, please reach out to our customer service and we will assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered a taillight. The picture clearly showed the RAM logo in the taillight. The light you shipped was a plain light without the Ram logo. Now I have unmatched lights on a new truck. Don’t picture the original if that is not what you are going to ship me. "
“Thank you for sharing your experience with us.
I am sorry to hear the received item did not match to product image. The pictures may not always represent the actual product, often the "best sellers" in a category may be pictured. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I want to make a return and it’s way too complicated "
“Thank you for sharing your experience with us.
We are very sorry to hear the return process is complicated. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. The refund will be issued upon the return.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I got my order. It arrived damaged. I immediately sent pictures and I was told a replacement would be sent. I still haven't been told it has shipped. I also asked if they could package it better. No one acknowledged my question about packaging so the replacement wouldn't come in broken."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your order. Please accept our apologies for any inconvenience this may have caused. From what I see, the replacement order has already been shipped, estimated delivery today.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"They take days to answer the phone and the carry you around the word for a return, then charge you half of your money for shipping and restocking fee...."
“Thank you for sharing your experience with us.
I'm sorry to hear about the experience you had with our customer service and return process. It's important to us that our customers have a positive and efficient experience when dealing with returns. We appreciate your feedback and will work to improve in these areas in order to better serve you and our other customers in the future. According to our wheels return policy terms & conditions, for orders delivered within the continental US where reason for return is not a result of a CARiD error, the restocking fee & shipping costs will be deducted from your refund. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered a hood , received it with multiple dents body shop had to fix them for me ."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"So far experience is wonderful great price"
"I ordered a front bumper grill for my husband 2 MONTHS ago and it has still NOT arrived. I was able to get a refund but my review still stands, I don’t appreciate how the company has emailed me multiple times trying to convince me to take coupons or change my review on them, it still stands, and I will not be ordering from them EVER again. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. We understand your frustration and apologize for any inconvenience this has caused. From what I see, you have requested the cancellation. The full refund for your order has already been issued.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Part said was a guaranteed fit. When the part arrived it was incorrect and I had to fight with them to not have to pay the restocking fee."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. From what I see, the ordered product is listed to fit the specific OE (Original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered a fender flare replacement for my Jeep Grand Cherokee, the part arrived with 2 broken clips and it would cost as much to return it as a new one would cost. Update I received a $15 gift card for my inconvenience."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your recent order. From what I see, the order was placed for Replacement ID0063AA0184R00 - Front Driver Side Wheel Arch Molding. We apologize for any inconvenience this has caused. Please reach out to our customer service team with photos clearly showing the damaged item and condition of the shipping box & packaging materials so we can assist you with a resolution. We value your business and want to ensure you are satisfied with your purchase.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Thank you .At first dates keep changing for delivery later & later the it came 2 days early."
"Quick and simple
Right part delivered quickly.
Car repaired at home saving $$$$"
"The seat covers were fantastic and customer service was phenomenal"
“Thank you for sharing your experience with us.
I'm sorry to hear that the seat covers did not fit properly. According to product description, the ordered product is universal fit, not vehicle specific. The fitment for such products is not guaranteed. Please feel free to reach out to our customer service team for assistance with a return or exchange. We are here to help resolve any issues you may have with your purchase. Thank you for sharing your feedback with us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Good except refund still not off credit card"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your recent order. We understand how frustrating it can be when parts don't fit as expected. We apologize for any inconvenience this may have caused. From what I see, the full store credit was requested to be issued for this return, no deductions will be applied. Your satisfaction is important to us, and we want to make sure we address this issue appropriately. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”