"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I got my order. It arrived damaged. I immediately sent pictures and I was told a replacement would be sent. I still haven't been told it has shipped. I also asked if they could package it better. No one acknowledged my question about packaging so the replacement wouldn't come in broken."
"They take days to answer the phone and the carry you around the word for a return, then charge you half of your money for shipping and restocking fee...."
“Thank you for sharing your experience with us.
I'm sorry to hear about the experience you had with our customer service and return process. It's important to us that our customers have a positive and efficient experience when dealing with returns. We appreciate your feedback and will work to improve in these areas in order to better serve you and our other customers in the future. According to our wheels return policy terms & conditions, for orders delivered within the continental US where reason for return is not a result of a CARiD error, the restocking fee & shipping costs will be deducted from your refund. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered a hood , received it with multiple dents body shop had to fix them for me ."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"So far experience is wonderful great price"
"I ordered a front bumper grill for my husband 2 MONTHS ago and it has still NOT arrived. I was able to get a refund but my review still stands, I don’t appreciate how the company has emailed me multiple times trying to convince me to take coupons or change my review on them, it still stands, and I will not be ordering from them EVER again. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. We understand your frustration and apologize for any inconvenience this has caused. From what I see, you have requested the cancellation. The full refund for your order has already been issued.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Part said was a guaranteed fit. When the part arrived it was incorrect and I had to fight with them to not have to pay the restocking fee."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. From what I see, the ordered product is listed to fit the specific OE (Original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered a fender flare replacement for my Jeep Grand Cherokee, the part arrived with 2 broken clips and it would cost as much to return it as a new one would cost. Update I received a $15 gift card for my inconvenience."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your recent order. From what I see, the order was placed for Replacement ID0063AA0184R00 - Front Driver Side Wheel Arch Molding. We apologize for any inconvenience this has caused. Please reach out to our customer service team with photos clearly showing the damaged item and condition of the shipping box & packaging materials so we can assist you with a resolution. We value your business and want to ensure you are satisfied with your purchase.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Thank you .At first dates keep changing for delivery later & later the it came 2 days early."
"Quick and simple
Right part delivered quickly.
Car repaired at home saving $$$$"
"The seat covers were fantastic and customer service was phenomenal"
“Thank you for sharing your experience with us.
I'm sorry to hear that the seat covers did not fit properly. According to product description, the ordered product is universal fit, not vehicle specific. The fitment for such products is not guaranteed. Please feel free to reach out to our customer service team for assistance with a return or exchange. We are here to help resolve any issues you may have with your purchase. Thank you for sharing your feedback with us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Good except refund still not off credit card"
"I didn’t get part which i ordered and you guys want a seller review rating ."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you are experiencing with your order. Please contact our customer service team with your order details so we can assist you in resolving this matter promptly. Your satisfaction is important to us, and we apologize for any inconvenience this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Lisa was knowledgeable and to the point always asked if that. Was ok with me very pro fessional"
"Great experience. Easy transaction. Angel was very knowledgeable about their system"
"The parts we ordered were delivered on time and fit our needs. However, there is both a Driver’s side part and a Passenger’s side part. How did we get lucky enough to receive the correct (passenger side) part? Is there an option to get the driver’s side part?"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your order. Please accept our apologies for any inconvenience this may have caused. From what I see, the replacement order has already been shipped, estimated delivery today.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”