"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Went smoothly easy navigating"
"Shipping was poor. Manufacturer had a week delay in shipping order. It took an inquiry to CarID before I was informed of manufacturer delay."
"Shipping was $40 for a $70 product and it was the size of a DVD player or smaller. Tried to cancel order and it was apparently too late. "
"Amazing were a small business knowing I was excited about these time he went out of company hrs to respond and that’s what we strive on keeping our customers happy! Just the fact carid and Jared looked up my last invoice on rims made it so much easier ! Hoping we can capitalize with carid on rims ! We do $10,000 just with nexen but never on the rim side ! But I know with Jared’s new motivational on rims we’re gonna try for sure! "
"I bought rims for my car and got an email the next day that the ones I wanted were not available. (Why were they on the website???) The guy that emailed me said that I could pick another set of equal or lesser value and that he would personally have them shipped expeditiously to my home. So I picked new rims and sure enough I got them right away. Well…when I received the rims they were not the right size! I thought to myself “it’s okay, I’ll just have to email them and have them send me new ones.” I wasn’t happy but I figured if they were able to reach out to me really fast about not having what I originally wanted in stock it should be no problem to get this fixed. Boy was I wrong. I have been waiting for someone to send me the return labels now for over a week. And on a weird turn of events someone from FedEx showed up to pick up the rims and I was like cool maybe they got the return labels and CardID doesn’t actually send them to me personally. Wrong again. Not only did FedEx bring the rims back because they noticed there’s no return labels on boxes they also damaged the boxes. I’ve called CardId and spent over an hour on hold just for them to tell me that they did in fact send me the return labels to my email (they didn’t). They told me that I should be receiving new labels to my email “soon”. I have yet to receive the labels, the rims are sitting in my living room, I have a cracked rim on my car hence why I needed new rims in the first place BUT here I am waiting on shipping labels because not only do I not want replacement rims at this point…I just want to return these rims and never use CardID again!!! If someone from upper management is reading this, where are my shipping labels?! Why is it that I have to wait for labels?!?! This is ridiculous!"
“Thank you for sharing your experience with us.
We are sorry to hear about the issues you experienced with your recent purchase of rims. We understand how frustrating it can be to receive the wrong size. We apologize for any inconvenience this may have caused. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Labels have already been resent to you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Lo mejor página para vomrar"
"Ordered the part that said it would match the oem part, part number matched. Not even close to being the right part and return shipping would cost me almost as much as the part. So much for guaranteeing fit."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with the part not fitting as expected. We understand how frustrating that can be. Please reach out to our customer service team so we can assist you with a resolution. We strive to ensure customer satisfaction and want to make this right for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My experience was not good still waiting on a retun request been almost 2 weeks in my opinion I will never shop with you again or recommend you to anyone. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in your return request. We understand your frustration and apologize for any inconvenience this may have caused. The Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I recently purchased an item that doesn't fit my vehicle. After speaking with a professional associate, they explained the return policy and began processing it for me. Thanks for the excellent customer service!"
"Jena went above and beyond to provide all the technical information. ALSO where to go. I'm very impressed with Jena. She is an asset and value added to your company. Thank you Jena"
"My purchase of a tire and wheel package was very disappointing. The first issue was that they shipped the order without notification, I'm very glad I was home when Fed Ex pulled in or they would have sat for 10 hours while I was at work. Two days later I had time and swapped out the old for the new. Sweaty, dirty job but it was uneventful and I was very pleased with the new look. Four hours later Fed Ex is back with a little box that felt empty. Inside were four plastic hub rings that they forgot to install inside the wheel. Without them the wheel isn't perfectly centered on the hub and it will shake. I wish they would have sent me an email to let me know to hold up. After taking the car out for a test drive I can feel that at least one of the tires is out of balance so I have to deal with that as well. I gave two stars because they did deliver what I ordered but completely ignored me when it came to customer service. I think that three days is a long time for a response to the issues I had with my order. As I indicated in the reviews title this is my first and last time to business with CARiD."
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with your recent tire and wheel package purchase. It's definitely important for us to properly communicate shipping information in a timely manner, and I apologize for any inconvenience this may have caused. I'm glad to hear that you were able to successfully install the new wheels and that you were initially pleased with the new look. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Called in to order a part, was told part is in stock, I told salesperson that I spoke with manufacturer and they told me part has been discontinued, so I double checked with Dione and he confirmed he has part on shelf, I asked him how many he had on shelf and I was told he had 4 of them on shelf in CARID warehouse. I placed order for 4 of them and was told part will ship Monday of fallowing week, Monday came and no tracking number, I called and was told they have NO parts on shelf and they were trying to have manufacturer make them.
Not sure if all sales people for CARID are trained to lie, but DIONE is a big fat LYER"
“Thank you for sharing your experience with us.
We're truly sorry to hear about your frustrating experience. We understand how frustrating it must be to receive conflicting information and encounter delays in receiving your order. This is not the level of service we aim to provide our customers. We appreciate you bringing this to our attention and will investigate this matter further to ensure it does not happen again in the future. From what I see, the full refund for your order has already been issued. Funds should hit your account shortly. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Best price I found, and shipping was even faster than advertised. Very happy and would certainly order from here again."
"I ordered three different on three different occasions. Each time my items came as it should have, and on the date it said for delivery. I'm well pleased "
"Rotors and pads were installed on 6/21/2024 and the rear drums were turned as well. Brakes are now spot on."
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
Unfortunately, the shipping cost is not something we can modify as it depends on shipping carrier and destination where the products are shipped to. I am very sorry.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”