"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I received 3 out if 3 rims and faking a pay 2 weeks to get info in the 4th rim. The rims are nice but I’m still waiting for my last one to complete the set and it’s frustrating.
Update: I did receive the fourth rim after almost 2 and a half weeks. It was held at a UPS store for atleast a week. I wish the communication between both this company and UPS was better, But Car ID did say they’d do whatever they could and contact UPS about the missing package. The rims are nice and honestly my car friends love the rims on my car and I’m happy with the purchase. "
"He's very courteous and experience"
"This is my go to site to see the latest wheel options which also provides the proper size to use on your car truck. I recently purchased a tag holder for my car and i love it. Shipping notifications could have been better but I did receive my package and I love it"
"Jarred was very knowledgeable & knew exactly what I needed…he placed my order in less than 5 minutes & even sent me confirmation while I was still on the phone with him, I had a great experience & know for a fact that I will be doing more business with CARiD!"
"Item has not shipped two weeks after ordering and a week after the original ship date."
“Thank you for sharing your experience with us.
I apologize for the delay in shipping your order. From what I see, you have requested the cancellation. Please allow 3-5 business days to cancel the order and issue full refund. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Received everything ahead of schedule "
"I called and canceled the order the day after it was ordered. The day after the day I canceled the order, the ordered was shipped to me. When I opened to box and tried to use the product I learned it did not fit onto my car because it was not the correct item. Now I have to mail the item back at my expense. I have spent over $450 just on shipping. Very sad and upsetting people conduct business this way.
NEVER USE THIS COMPANY EVER. Go to a mechanic or body shop to have your car repaired. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. According to the product description, the ordered product is listed to fit the specific OE (Original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description. From what I see, the Return Merchandise Authorization Form was emailed to you on 06/17/24. Please return the part using any carrier you choose and email us with the tracking number. Refund will be issued upon the return.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I had a question about fitment of seat covers I was interested in. Beth was right there to help me with my purchase. She took the time to make sure the covers would fit my truck. Very helpful and friendly..."
"Found CARiD online with best pricing. Worked with Randall from customer service to finalize the purchase on a Curt Echo and the whole experience couldn’t have been any better. Highly efficient and competitive operation."
"Carid service associate was excellent & took care of all my needs - nice job"
"Got to product it if as it should"
"Mark did a great job helping me out with my order. I receieved a radiator that did not fit my vehicle and they made sure to correct it very fast."
"Rachel was helpful in my ordering."
"Jeremy did a good job determining the compatibility of the product that I was looking for my vehicle."
"I have not received my item"
“Thank you for sharing your experience with us.
We apologize for the inconvenience you have experienced with your order. From what I see, your order has already been shipped out and is currently in transit to you, FedEx tracking #733761670244. Estimated delivery today.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the missing rim in your order, and I completely understand how frustrating this situation must be for you. We are currently working with the manufacturer and shipping carrier to have this missing wheel delivered to you as soon as possible. We are committed to ensuring that you receive the complete set of rims you ordered as quickly as possible. Thank you for your patience and for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”