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Featured Review
"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
Very Bad
"I called and canceled the order the day after it was ordered. The day after the day I canceled the order, the ordered was shipped to me. When I opened to box and tried to use the product I learned it did not fit onto my car because it was not the correct item. Now I have to mail the item back at my expense. I have spent over $450 just on shipping. Very sad and upsetting people conduct business this way.
NEVER USE THIS COMPANY EVER. Go to a mechanic or body shop to have your car repaired. "
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Great customer service!
"I had a question about fitment of seat covers I was interested in. Beth was right there to help me with my purchase. She took the time to make sure the covers would fit my truck. Very helpful and friendly..."
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First time experience with CARiD
"Found CARiD online with best pricing. Worked with Randall from customer service to finalize the purchase on a Curt Echo and the whole experience couldn’t have been any better. Highly efficient and competitive operation."
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Service
"Carid service associate was excellent & took care of all my needs - nice job"
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Owner
"Got to product it if as it should"
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Good Help
"Mark did a great job helping me out with my order. I receieved a radiator that did not fit my vehicle and they made sure to correct it very fast."
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Ordering parking lamp
"Rachel was helpful in my ordering."
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Good accurate advice
"Jeremy did a good job determining the compatibility of the product that I was looking for my vehicle."
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My review
"I have not received my item"
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A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We apologize for the inconvenience you have experienced with your order. From what I see, your order has already been shipped out and is currently in transit to you, FedEx tracking #733761670244. Estimated delivery today.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
Excellent service
"CARID WAS THE ONLY OUTLET THAT CARRY THE DISCONTINUED ITEM I AM LOOKING FOR "
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F
"Fast delivery. Perfect fit. "
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"Always the best service and help. My fav place for everything car!"
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Great service
"I recently needed to find a replacement part for my ram 3500. Chris was my customer service rep for my search. I could not ask for a more positive experience. He was patient and thorough to make sure that I was ordering the correct part. Way to go Chris!"
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Got it here when they’re out of stock everywhere else…
"My usual parts place did not have this part in stock and I found it on Carid!"
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Excellent, informative service
"I had been looking to buy new headlights for our Nissan Altima for two days, struggling to determine the type of bulb needed. I reached out to customer service and Melanie was so patient and kind. She took my VIN, de-coded it, and let me know what product I would. She even took my zip code to estimate shipping time and sent me a direct link to order the product. Great service!"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience. According to the product description, the ordered product is listed to fit the specific OE (Original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description. From what I see, the Return Merchandise Authorization Form was emailed to you on 06/17/24. Please return the part using any carrier you choose and email us with the tracking number. Refund will be issued upon the return.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”