"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Easy purchase, received in good condition and I'm timely manner."
"As always Thank and My friends have been converted from Rockets to to CARID"
"Got sent wrong item twice they just send return lable and say " hope it doesn't happen again ""
"I got my part bent and damaged. It's been 2 weeks and still no resolution. I sent in and return the next day after receiving it.
Good luck getting ahold of someone even if you call. I've emailed them 4 times. I keep getting the same responce. It will take 3 to 5 days to process. 12 days later and still nothing.
They only care about your money"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with your order. We just contacted shipping carrier and were informed that Damage Claim is still under review. The replacement order will be process as soon as Damage Claim is approved by shipping carrier. Please accept our sincere apologies for the inconvenience caused. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I purchased two brake lines on Friday evening. I wasn’t realizing it would not ship until Monday. I was able to find the lines locally so I canceled the order on Saturday. To my surprise I was charged and the order shipped. Was able to return but didn’t receive the total purchase price. Bad customer service they seen it was canceled well before the shipping but didn’t care. Never again will I be using this site again. I am out $28.00 for shipping to me and back to them. SAD"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your recent order. We apologize for any inconvenience this may have caused you. From what I see, the remaining refund amount was issued on 06/21/24.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I got a bumper for my van unbeliveably quick!"
"Never got a notification that my part was shipped or delivered. Plus in my opinion the part was a little expensive for 2 peaces of rubber"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We strive to provide timely notifications and competitive pricing to our customers. From what I see, the tracking number was emailed to you on 06/14. Looks like the email with the tracking number got to Spam or bounced back. We recommend adding our store to your Safe Email Senders list.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Rims have nicks already scratched. Need better shipping and handling "
“Thank you for sharing your experience with us.
I'm sorry to hear about the condition your rims arrived in. Please email to our customer service team with several photos clearly showing the damaged wheels and condition of the shipping box & inner packaging materials so we can assist you with a resolution. We appreciate your feedback regarding the shipping and handling and will work to improve our processes.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Part was cracked when it arrived. Waste of moneyyy"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with the part you received. Please reach out to our customer service team with photos clearly showing the damaged part and condition of the shipping box & inner packaging materials so we can assist you with damage claim for replacement or refund. We apologize for any inconvenience this may have caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Recieved wrong product. When I tried to return it, I was offered $13.00 refund. The purchase was $50.00. Would not do business again!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with your return. Please reach out to our customer service team at your earliest convenience so we can resolve this situation for you and make it right. We value your business and would like the opportunity to regain your trust. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Probably not there fault. Ordered on the 4th didn't get it until the 15th.e mailed no luck called in ..once I did thst I had a part in 3 days. I think Fed X played a large roll in the problem. They did straighten things out in a timely manner."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order, but I'm glad to hear the issue was resolved promptly once you reached out. It's possible that there were unforeseen delays with the shipping carrier, but we appreciate your understanding and patience throughout the process. Thank you for bringing this to our attention, and please don't hesitate to reach out if you have any further questions or concerns.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Place my order on time, CARiD ship it out, trucking company pick it up then they delay it. I track it the first day and seen what they it was supposed to arrive. Email CARiD support team and ask what going on with my order. The person was useless did not help. Trucking company was horrible, lied about it not suppose to be deliver till a different date. Went back and forth with the support that didn’t do anything. Y’all support team is trash, useless when helping customer. Meyer logistics trucking has bad customer service. Customer should have a choice which shipping company that deliver their package. No one should order from CARiD if their support team don’t even help the customer. "
“Thank you for sharing your experience with us.
We are truly sorry to hear about the challenges you experienced with your recent order delivery. We understand how frustrating it is when things don't go as planned. We apologize for any inconvenience caused by the delay and the lack of assistance you received from Meyer Logistics support team. Your feedback is valuable to us, and we will use it to improve our service moving forward. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I reached out via email and phone in a status order update on my last purchase. I have NOT heard back and it’s been almost a weeks. Order still hasn’t been shipped.. I almost 3 weeks.. unacceptable. Most likely will be my last time purchasing from this site along with telling my connections the same. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with your order status and communication. We apologize for any inconvenience this may have caused you. From what I see, your order was scheduled to be shipped on 6/17, but we did our best and it shipped even earlier. According to FedEx tracking details, your order has already been delivered.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Horrible lousy service and lousy customer service "
“Thank you for sharing your experience with us.
We're sorry to hear about your negative experience. Please reach out to our customer service team with more details so we can address your concerns and make things right for you. Your satisfaction is important to us, and we want to ensure you have a positive experience with our company.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Sent wrong handle twice not happy "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've experienced with the recently purchased part. According to our system, you have placed only one order with us. It was placed for Sherman® 332-136BR - Front Passenger Side Interior Door Handle and that is the part received.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience caused by receiving the wrong item twice. We strive to provide accurate orders and I understand how frustrating this situation must be. Please accept our sincere apologies for the situation happened and inconvenience caused. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label was emailed to you on 06/20/24. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. The full refund will be issued upon return.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”