"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Poor customer service still no return tag"
"Hood arrived sooner than expected fit was ok, have to do some more tweaking. Hood was warped but fits ok when closed. Transaction was smooth."
"Fast service and delivery. Product was excellent quality. Will use this company again and highly "
"Item as described. Good price too."
"Found what I was looking for "
"I was pleased with the prompt delivery of the item I ordered. However, through no fault of the supplier, the part I ordered didn’t fit exactly as I had hoped. It was sufficient in fixing my problem, but not quite as good as I expected. "
“Thank you for sharing your experience with us.
We're glad to hear that your order arrived promptly, but we understand your frustration that the part didn't fit perfectly.
From what I see, the ordered product is listed to fit the specific OE (Original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description. If you encounter any issues in the future or need assistance with finding a better solution, please don't hesitate to reach out to us. Your satisfaction is important to us, and we're here to help in any way we can.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I usually don't get many car parts online but the few times I've dealt with CARiD.com the transaction has been smooth, shipped fast, and the parts fit perfect."
"Although the shipment was past there original date and after the first rating the item was received and customer service provided a discount for the delay. But it isn't the correct harness. It plugs into the main harness but where the lights plug In Is different no paperwork with the item to know what type of lights go into this harness so I have to go to an auto part store and see if we can get lights for it before we can determine if it will even work."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your item. We apologize for any inconvenience this has caused. From what I see, your order has already been shipped out via FedEx tracking #275881984794, estimated delivery 6/15/24. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I'm not happy that the oil cap I ordered was not the right one. "
“Thank you for sharing your experience with us.
I am sorry to hear that you received the wrong oil cap. Please reach out to our customer service team with your order details so we can assist you in finding the correct part or arranging a return for a refund. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The service was quick, the part fit, and was well-priced. Unfortunately, the attached bolts did not come with nuts to mount the part to the car. The nuts on the original part did not fit the replacement part which necessitated two trips to find hardware that would work for the ordered part. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with the recently ordered part. We apologize for any inconvenience this may have caused and appreciate your feedback. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Tell call to make sure is what u need for u car.."
"It’s been a month and and my package still ain’t here"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your package. Your order will be shipped shortly. Once we get the tracking number, we will email it to you right away. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Is good , fast and security."
"I purchased a set of window visors for my 2010 Ford Taurus when they arrived they were cheap pieces of **** they didn't fit they were too wide I called customer service they acted like it was my fault and told me I had to take pictures and videos in order to return them I will never order from this company again it **** ****"
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the window visors you purchased for your Ford Taurus. We apologize for any inconvenience caused by the product not fitting properly. From what I see, you were interested in getting the right part, for this reason your VIN and photos of the issue and the received part number were requested. This information is needed to verify the reason for the misfit and assure that you will be getting correct replacement.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part was exactly what I needed and fit perfectly.
It shipped quickly and arrived as stated."
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with the part not fitting. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label was emailed to you on 06/14/24. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”