"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Fast service and, a great price on the item I was looking for."
"Good selection. Fast delivery "
"You sent the wrong nerf bars and your overseas customer miservice was unable to fix it ..I spoke to about 6 people never got a call back and even when I got a senior person in the USA it still remains unresolved to this day
"
"Great product very happy on time "
"I had a mess up on my order and Ed was very polite about helping me correct it. It was very accurate and super fast, great job and professionalism Ed!"
"Ec=xcellent fit and color"
"CARiD's online shopping experience was wonderful. It was easy to add items to the cart and shipping is always timely. Customer service is excellent! "
"I order a left fender flare for my mother's car and was there watching while order and I was sent the right side then call a lier that I order the right side I will never order from CARiD again!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the mix-up with your order. We apologize for any inconvenience this may have caused. Please reach out to our customer service team so we can resolve this issue. We value your business and would like the opportunity to make this right for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Was slightly more but much less than others. But the final decision they had one and few others did at the price. Would have liked to see a bit more savings but I'm not going to whine."
"Order lug nuts explain which ones I need it rims and tires. Guy sent me 2 of the same wrong parts. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the mix-up with your order. The return paperwork will be provided within the next 2-3 business days. We apologize for any inconvenience this has caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I tried to cancel a order and after numerous attempts to contact customer support by phone which resulted in no more than being put on hold every time. I tried the virtual support and was told they couldn’t help with my problem and it would be forwarded to the proper department, eventually I was contacted by email and told the part in my order I wanted to cancel was delayed and it would be shipped soon and I could either wait or cancel the order. I responded to the email and requested that portion of the order be canceled. 10 minutes later I received a notification my order was shipped and on its way.
So it looks like I will be receiving something I no want or need and according to their policy I will have to pay a restocking fee. I have purchased numerous products from them in the past and I have no problem with their products just customer service with this purchase and chances this will be my last purchase "
“Thank you for sharing your experience with us.
We are sorry to hear about the challenges you encountered while trying to cancel your order. Your frustration is completely understandable, and we apologize for any inconvenience this may have caused. According to our records, the Installation Kit you've ordered has not been shipped yet. We will do our best to have it cancelled as soon as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"You were very helpful with my order."
"Arrived quickly,description accurate,new part packed securely so as not to get damaged!
Thanks"
"I ordered a sun screen for my Subaru on June 7, 2024. the item arrived June 21, 2024. The screen fits perfectly, thank you. "
“Thank you for sharing your experience with us.
We apologize for the delays you've experienced with your order. We understand how frustrating it can be to wait for a product, especially when there are multiple delays. From what I see, your order has already been shipped out via FedEx tracking #733761658416. Estimated delivery today.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Order was exact. & very quick"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We are truly sorry to hear about the issues you've experienced with your order. We understand how frustrating it must be to not receive the correct item and to have difficulty getting it resolved. From what I see, the return paperwork for your order has already been issued. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”