"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I got the right part for the right car at a really good price and I got it quick and that part wasn't easy to find. Thank you!."
"I got my weather tech rain guards only to be broken, called sent pictures and they said I’d receive a refund. Then told me fedex would be bye to pick them annnnnd nothing. Extremely disappointed Customer "
"Easy to navigate online. Order was also easy to place "
"Angel helped me through the return process effortlessly and made it as simple and easy as possible. I will alway order through CarID in the future"
"Can't complain about the service. But RockAuto had the exact same part for about $12 cheaper (with the same core charge). When I brought this to the attention of CARiD they provide a price match refund, which I appreciate. Core has been sent back and delivered today, not expecting any issue with refund of the core charge."
“Thank you for sharing your experience with us.
I am sorry to hear the product price did not meet your expectations. We have matched the price (please note price match doesn't include applicable sales tax) and issued a refund for the price difference in the amount of $21.12.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Delay in manufacturing has me waiting. If I had known I would have went with a different manufacturer "
“Thank you for sharing your experience with us.
We're sorry to hear about the delay in manufacturing your sun shield. We understand how frustrating delays can be, and we apologize for any inconvenience this has caused. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Delivery was set for Tuesday 9am to 1pm, then they changed it to Monday.l the Tuesday again
I ripped apart my car on Sunday to install on Monday. Came home from work to install it and and still kot cable. Checked on line and they changed the time back to Tuesday.
The product however was perfect, definitely a quality product and fit perfectly. Just like advertised
Will but by here again but will have to consider a few days delay "
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with the shipment date changes. We understand how frustrating it can be to have your plans disrupted due to unexpected delays. We appreciate your understanding and patience throughout this process. We're glad to hear that the product itself met your expectations and that you were satisfied with its quality and fit. We will definitely take your feedback into consideration to improve our shipping process and provide a smoother experience for you and our other customers in the future. Thank you for choosing to shop with us, and we hope to have the opportunity to serve you again soon.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Fitment for the headlights and marker lights I bought was perfect, but the quality control thr vendor that manufactured them was a bit poor. No fault of CarID though as they are a 3rd party, but seamless process with CarID and fast shipping."
"It was easy to order what I needed, customer service was good. I forgot to put my apartment number on the order, they were very helpful in the when they get the item back they going to send it back to me with the apartment number on it."
"Product easy to find, great price and delivery. Huge difference on 09 Ford Flex. "
"I had ordered a dash cover for my Toyota Crown.
Unfortunately, before it was delivered my vehicle was totaled. I called customer service and spoke with Mark, after explaining the situation, Mark informed me the process to return the item. No hassles, very easy process. With this and previous purchases, it has been easy to order and when I had questions on an item, customer service has always been helpful. Five stars for this company!!"
"Very good service and I got "
"Good fit ' works perfect ' fast service."
"My teenage son saved the money to purchase new wheels. The wheels he selected are labeled on carid website to work for his vehicle. After we recieved the wheels we took them to get them installed. The wheels turned out to be the wrong bolt pattern and our outside manufacturers specifications for safe use. So we initiated a a return. The correct bolt pattern for the vehicle is 5x115 the wheels are 5x114. They asked for pictures verifying the miss fit. We sent them 10 days later I didn't hear anything so I called. They never recieved the pictures. So I sent them again and was told to wait 5 days for my return slip. 8 days past and I didn't hear anything, so I called. They said the bolt pattern is close enough that it SHOULD work and if I want to return I now will have to take a video of the issue without mounting them???????
Unbelievable they are asking someone to mount wheels on a vehicle that are outside vehicle specs and SHOULD work not they will work."
“Thank you for sharing your experience with us.
We are truly sorry to hear about the issues you and your son experienced with the wheels ordered from CARiD. We understand how frustrating it must be to go through all of this, and we sincerely apologize for any inconvenience caused. Please rest assured as we are currently working with the manufacturer to verify the reason for the misfit and will do our best to assist you with the return process. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"From the very start before any purchase, they called me back to address a question about an inquiry I had. It was clear that they were interested in assisting me. Further, they offered me a complete power steering pump with O-rings to seal the high and low pressure lines at a rapid shipping and a fair price. It arrived as they said fast. I couldn’t be happier with the entire process."
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with your rain guards. We apologize for any inconvenience this has caused you. We have just reached out to shipping carrier and were informed the Damage Claim is still under review. As soon as it is approved by carrier, the full refund will be issued.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”