"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Excellent everything, very polite "
"Ordered a fender and when it arrived, it was all dented"
"Horrible I reached out few times no help and same answer I WANT TO RETURN A PRODUCT I BOUGHT THAT HASNT BEEN OPEN CRYING OUT LOUD LET ME DO IT"
"Sime of my mail is gone, no delivery yet !"
“Thank you for sharing your experience with us.
I'm sorry to hear that you're experiencing issues with your order. From what I see, it has already been delivered to your via FedEx tracking #276014639301.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"had to return and they are taking a year to review the reason for my return so now im waiting"
“Thank you for sharing your experience with us.
I am sorry to hear you need to return the part. From what I see, the requested pictures have been provided yesterday. The return has already been requested. The return paperwork and pre-paid shipping label will be provided within the next 3-4 business days. The full refund will be issued upon the return. Please accept our sincere apologies for any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The part described on the website and the part I received were two completely different things. The worst part is that after spending almost 60 dollars, all I will be refunded is 16 lousy bucks! Thanks a lot! Not worth my time to drive the return package to the nearest shipping center. Will probably just cut it up and throw it away. Will not be shopping here any more."
“Thank you for sharing your experience with us.
We apologize for any inconvenience this has caused you. Please reach out to our customer service team with your order information so we can further assist you with a resolution. Your feedback is important to us, and we want to make sure you are taken care of properly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I was notified my part had shipped, only to be told on the day of expected delivery that the item was never actually shipped and was on backorder."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in your order. From what I see you decided to proceed with cancellation. The order has already been cancelled and refund issued. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered Truck Rims for my 2016 GMC Sierra 3500 Dually. CARid sent me 3 front and 1 rear. When asked to please fix the mistake, CARid tried to tell me the mistake was my fault and I would have to pay more and it would take an extra 3 weeks. Also, I would have to pay to send 1 rim back and a restock fee."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. From what I see, the order was initially placed for 4 front wheels instead of 2 front and 2 rear wheels. According to our wheels return policy terms & conditions, the initial shipping charge is non-refundable. Your refund will be subject to a restocking fee and the cost of the return label, both of which will be deducted.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I had preslae questions and all were answerd and I was laso given a 15% discount wthout asking. I had bought wheels here before and it is one of themost straight forward sites for aftermarket parts and has competitive pricing."
"He was knowledgeable and Patient really was happy to have someone understand because I had no clue"
"Hassel free patient and very knowledgeable information with understanding my needs to the fullest,best customer service I've ever had,!"
"great! Ill deal with him again!"
"Great customer services thanks for all!!"
"I love my new wheels but I did not receive my full order. I am missing my lug nuts "
“Thank you for sharing your experience with us.
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused you. The missing installation kit will be shipped to you shortly. Your satisfaction is our top priority, and we are committed to resolving this matter promptly for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I was looking for some rotors came across Carid on Google. Search was easy, great explanation of the product. Verified that it will fit my vehicle. Easy checkout process & the price was unbeatable compared to any other website that I’ve seen. Carid will be my first choice for car parts. Thank you"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the difficulties you've been experiencing with trying to return your product. From what I see, the Return Merchandise Authorization Form was emailed to you on 06/14/24. Please print the paperwork out, stick the paper to the outside of the package and return it via any carrier you choose. Once returned, please provide us with return tracking number so we can follow up on delivery of the item and issue refund upon return.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”