"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"On 6/5/2024 I ordered a Metra dash kit #99-8909#....two days pass with no tracking information what so ever, I call & ask for any information possible, I was given the excuse of "the warehouse isn't answering" i requested a full Refund on 6/7/2024....basically they never had the part in stock, but they took my money immediately & to top it all off they charged me $54.99 for (the part) & $13.44 (shipping) & $4.11 (tax) totaling $72.54.....& for some very odd reason I have to wait 3-5 business days for a full Refund ???.....this place is very incompetent & I won't be dealing with them again..."
"It has been 4 days since I initially was told I’d receive the shipping information within 2-3 days.
It would be helpful for me to return the part sooner rather than later to not only get my money back but to get my car back in operation.
I would like to understand why I have to suffer the consequences of being unable to drive my car, and having to spend my evening dropping off a package at FedEx due to the lack of service I have received from the support team and misleading listings on your website.
I am thoroughly displeased with the “help” I have received in these emails as well as the product I have bought from the website. I will be happy let anyone I know to not purchase any products from them."
“Thank you for sharing your experience with us.
We apologize for the inconvenience you have experienced. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. We appreciate your feedback and will work to improve our services to prevent similar situations from happening in the future.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I bought a rear bumper for a customer of mine. I am a repair shop. The bumper cover cost around $64.00 and the shipping cost around $98.00 from Omaha to Des Moines. So I am attending business and the shipping truck comes in, so I send my grandson out to sighn for the package. The box had a small tare in the top left corner of it. No concern. I opened the package and the center of the center of the bumper cover had some damage to it. Looks like a factory defect where the mounting clip was broken. I called the company right away. The man on the phone said it was my fault because I did not open the package when the truck delivered it. And he said it specifys that is what I am supposed to do in the instruction from the company. I went back to there notes and I do not see that. I see that if I have a problem with any of the products that they will take care of them even if it was a shipping problem or a factory defect. Well the man I talked to did not want to help me. He said I need to get ahold the shipping company and go through them. I asked if he could send me another cover, he said no. We did not get anywhere. I told the guy off and hung up the phone. I called my credit card company and I am disputing the purchase. I wish the company would take care of the problem. That's all I wanted them to do.... by the way the is a term to the review that I am supposed to look at, and it is not available. I can not see what it says about me sending this message. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue you experienced with the rear bumper cover you purchased. It sounds like the damage may have occurred during shipping. The pop-up freigh disclaimer is shown right after the checkout stage. It states:
Since your merchandise will be shipping alongside other large items, we ask that you inspect your order for any damage before signing for it. If you receive a damaged product, simply write "RECEIVED DAMAGED REFUSED SHIPMENT" on the shipping receipt and DO NOT accept the order. Once the shipment is noted as damaged and refused, please call us so we can arrange a replacement sent right away at no additional cost.
CARiD.com will not be able to file a claim with the shipping company if products are signed for without being inspected and later found to be damaged.
Unfortunately, since the package was not signed "damaged" and was not refused, we can not file claim with shipping company, I am very sorry. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Made a mistake in my order and now the product can’t be exchanged because I don’t have the original packaging to use for return.
Awful exchange policy for such a large company. "
“Thank you for sharing your experience with us.
I are sorry to learn about the issue with your running boards. In regards to our return terms & conditions the items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). Still, we appreciate your feedback and are striving to improve an online purchase experience of each of our clients.
I've spoken with manufacturer and we came up to an agreement that a return is possible under the certain conditions. Also, even if these conditions cannot be met we also have another alternative options for your situation. Both are mentioned in my email and in the direct response, so please check on those.
This is not a part of out standard policy or procedure but we're willing to take actions and adjustments to meet your expectations and improve your online experience.
Look forward to your reply!
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Sincerely,
Voice of Client, CARiD.com.”
"Great price ,fast and efficient."
"Been with them 2017, Quick delivery, beautiful rims. "
"Quick and easy order & payment. Great classification system. Will use again. "
"Customer service was excellent I ordered my part and it came super fast
Everything was perfect not one problem fast and easy!!"
"Part wasn't the right but they solved the issue with me. After all, I'm so glad because they contacted me immediately, and I received my money back. Thank you "
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you experienced with your order. We understand your frustration and apologize for the inconvenience According to FedEx tracking details, the ordered product did ship within 24 hours of placing the order as was advertised. Unfortunately, the transit time fully depends on carrier and it is not something we can effect, I am very sorry. According to the product description, the ordered product is listed to fit the specific OE (original Equipment) part numbers. Since the item did not fit, looks like the OE number of the part you were looking to replace does not match to the OE numbers specified in product description. Please reach out to our customer service and we will gladly assist you with the return of the product and getting refund.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"fast delivery, fast information of shipment, fast customer assistense for documents
"
"Received as expected. Good experience. "
"My experience with Ed on the chat window was great. Ed worked with me on purchasing the parts that I needed and offering me a gift certificate. Thanks again Ed!"
"Quick, inexpensive and prompt "
"Perfect fit. Saved a lot of money vs dealership."
"Shipped out fast and the price where way cheaper fits perfect on my car"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We apologize for your negative experience with your recent order. We understand how frustrating it can be to not receive timely updates on your purchase. From what I see, the product was in stock when you placed the order. But it was the last item is stick and that's why it was marked as out of stock when you checked the product page. Tracking number is usually provided within 24 hours of the shipment, as the item ships in evening of estimated date. Since the cancellation was requesting on shipping date, order never shipped. Please note that the refund processing time may vary depending on your financial institution's policies. If you have any further concerns or need assistance with your refund, please don't hesitate to contact us.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”