"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Thank you for fixing my mistake with fast and friendly service. It was handled promptly and professionally. "
"Stan was very good answered all my questions and I was able to order the top for my Mustang. I will definitely order more stuff from my car or my wife’s car one day again Stan was very good to deal with"
"Jerrod was very knowledgeable, helpful and professional. He was also very kind in what he needed and what I was to do with finding that info for him to complete my order. Great customer service!"
"Had to return an item and she did a great job doing it"
"I had a bad attitude because I ordered the wrong part, and after our conversation, I had a great rest of my day, it takes a special person to make grumpy people smile and she achieved that, satisfied with her and the results, incredibly easy to return wrong parts "
"I used this site for the first time and I was blown away with how helpful my associate was. Dakota, took the time to make sure I found exactly what I had been searching for. He was very helpful and courteous, not pushy or rushing. I will recommend this site to my friends. Thanks guys for great customer service."
"Excellent, very responsive when I needed to place an order asap"
"CarId’s live chat feature made my experience seamless and helped me find what I needed instantly. Resolved any questions I had and made my ordering process better than expected. "
"Was ordering 4 blacked-out rims and the system automatically paired them with lug nuts, since the OE doesn’t fit. The only problem: it wouldn’t allow me to select the lug nuts in a black finish, which resulted in a call. When I reached customer service, I was promptly taken care of and the order was completed.
Phone service: 5 stars
Online compatibility: 3-4 stars"
"This site has exactly what I needed at a great price and as an added benefit the part arrived pretty quickly."
"I have a pretty rare Cadillac ELR Sport. The front brakes on the standard model is not the same as the Sport ELR. Mauricio took the time to make sure I ordered the right ones. So thank him for that."
"Items were shipped when promised and all items were correct. FedEx delayed shipping to address though and somehow rerouted the items to Pennsylvannia and then back to South Carolina. Took an extra week to recieve but was no fault of CARiD. "
"I will definitely purchase from again."
"Ordered TRQ switch and it matched exactly. Included in the description of the switch was a video. This was very helpful for the instillation. "
"Whoever they get their parts from just threw them in a box and they broke en route. Given it's not their fault directly, but it takes a while for their damage claim and it set me back 2 weeks on the repair"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the packaging of the parts you received. We understand how frustrating delays in repairs can be, especially when caused by issues during shipping. From what I see, the damage claim has already been approved and replacement shipped. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”