"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Had some questions about my order and wasn’t sure if I wanted to proceed. But Ed made sure that as customer I was completely satisfied before I placed my order."
"Jena was amazing. She helped me update my shipping information. Thank you!"
"I was purchasing wheels and tires for my 2011 Camaro RS/SS convertible. I had built a cart on CARiD. The wheels only listed ranges for bolt pattern and offset. So I called to make sure I'd be ordering the correct wheels. Jarred assured me that he could get everything correct. He was very knowledgeable. He led me through the whole process in a very efficient manner. One of the best experiences that I have ever had with a salesperson. I can't wait to see my new wheels and tires!!! "
"I was not sure what size rims to get to fit my 2024 Jeep Wrangler for a low ride. So I called CARID and they answered my questions which gave me confidence in my purchase. "
"From the beginning to the end, I appreciate how Maricio was professional and knowledgeable about the product. He accept my request for a military discount and didn’t take advantage of me at all. Very respectful and because of him I will come back and buy more product for sure. Thank you for my great experience. "
"MY AUTO PART CAME VERY FAST AND WAS THE RIGHT PIECE WITH NO ISSUES"
"Item received on time. As expected!"
"After numerous phone calls and emails you still haven't sent me the second shock that I ordered and you won't keep me informed of what's going on with it, I should return what you did send me for a complete refund and shop somewhere else. Overall I am very dissatisfied with your service and I don't see myself purchasing from you in the future."
"Part not only was 10 days late, but lost in route during the delivery process."
“Thank you for sharing your experience with us.
We are sorry to hear the part was lost in transit. We have already filed Lost Claim with shipping carrier, and once approved, the full refund will be issued. Please accept our sincere apologies for the situation happened and inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Great experience, will do business with them again "
"Jessie was professional and thorough. Thank you for your assistance. I will continue to use this service. Love that I got to speak to a live person. "
"The website is very easy to use and very helpful when looking for car parts. "
"I ordered the rims on a Friday and they arrived on a Monday. No signature required and then I had to sign for the Lugnuts and then they didn’t send the hub rings so I had to sign for them as well and with nobody at the house that was kind of a pain in the **** all in all the rims arrived in three days, but it took a month to get the other parts to have them installed and that’s why y’all got a four star but they do look amazing!"
"Fast delivery, the items as described. I'm going to use that website again, no doubt! "
"The customer service is excellent and the product got here fast"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've had with your order. We understand how frustrating it can be to only receive part of your purchase and to not receive updates on the missing item. We are currently working with the manufacturer to have the missing item shipped to you as soon as possible. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”