"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"They’re attention and helpful!"
"I placed an order that had an expected ship date of 3 June for 3 parts. It's June 17th and I still don't even have a tracking number for the 3rd part. You wait forever to call and talk to someone. I used chat and waited for someone and when I finally got connected I started typing my issue since it won't let you pre send it and they disconnected before I could even type what the problem was. Terrible order fulfillment and terrible customer service so far. Even after explaining I got two packages they sent me photos of them delivered asking if I got them. Those two were not the ones I was missing. I was missing the one that doesn't have a tracking number. "
"The product received was missing the lights on one side, LED taillights.
Customer service rep should have gone home and kicked her dog instead of giving me a terrible time and lying about the product.
HAD TO PAY A RESTOCKING FEE AND RETURN SHIPMENT FOR A MISREPRESENTED PRODUCT.
Just happy to get something back from these miserable people."
“Thank you for sharing your experience with us.
We apologize for the negative experience you had with our customer service and the product you received. This is specific construction of the product. We do not supply Reverse bulbs or the Harness for driver side. Our harness will hit the body and the tail light can not be installed, so we do not supply them. So the items initially considered to be missing can not be supplied because it will be impossible to install the product without any harm to vehicle. We apologize for any inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Missing core return documents.
Now waiting for core refund"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay with your core deposit refund. From what I see, it has already been issued, funds should hit your bank account shortly. Your satisfaction is important to us, and we want to ensure that this matter is resolved promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The dash mat was of very good quality and a perfect fit!"
"ordered lugs, I used my phone when I ordered and ordered wrong lugs. called to return and order new lugs. They done not refund shipping and want to charge $12 restock fee so refund only be $13 , paid $51. I will never order from Carid again ! If I ordered new lugs I would have to pay $14 shipping again. Still haven't heard back from them, they were going to send me a return shipping via email. That was 4 weeks ago ?"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've encountered with your order. According to our return policy terms & conditions, for orders delivered within the continental US where reason for return is not a result of a CARiD error, the cost of the initial shipping charge and a return fee of $12.99 will be deducted from your refund. A prepaid shipping label(s) will be provided.
From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label was emailed to you on 06/10.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"He helped me and actually told me some really helpful advice for the long run and I feel like he does way more then he needed to he’s the best. "
"It was great! Jeremy was helpful and motivating to get the item bought!"
"Good product and fits great!"
"I ordered Power Stop rotors and disc brake pads for LR Discovery 2
Thanks
"
"Took some searching but here I was able to find what I needed. The only thing was that the delays in shipping which cannot be held against the site since it was a manufacturer issue."
"Everything is fine. The operator quickly helps to resolve any nuances."
"My AC went out. After days of searching for the best options, I found the parts I needed at a great price and an even greater delivery speed on CarID. As the old saying goes, however, "if something seems too good to be true, it probably is." I got the parts delivered to my doorstep in safe and speedy fashion but when I opened the box, to my utter astonishment, there was a part missing in the kit I ordered. "No worries," I thought, "surely there is a misunderstanding and the missing part will be here soon or it will be easy to just send me the part later." Yes, this is foreshadowing. I called customer support who said they would look into it (which they did) and get back to me within 2-3 days (which they did). When they got back to me, the informed me they have no idea why I was missing the part but the warehouse was (for some reason) unable to send me the missing part and I would have to wait for them to process the return request (up to 3 business days), then I would send the whole kit back (which would take up to 3 more business days) for a refund (which would take up to 3 more business days). Obviously this means I won't have the kit I needed to do the job I needed to do and there is no way to ensure this issue doesn't occur to anyone else. I don't want to dissuade anyone from using this reseller to get their quick and affordable parts for their DIY or shop jobs, but I do want there to be some awareness raised on this issue. Thank you for reading."
“Thank you for sharing your experience with us.
Please accept our sincere apologies for the frustrating experience with our company. From what I see, you have already sent the item back. The full refund will be issued upon the return and inspection of the part.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"They missed two shipping dates. I called and spoke to them and used their chat function on the website and both told me I would hear back within a day or two, and surprise… no update, no exhaust system and I’m still out the over $60 shipping. Their website said the items were in stock and would ship out within 24 hours, well… not the case. It’s pretty frustrating that they would “check with Magnaflow” and let me know, and never follow through. I’m pretty dissatisfied and I hope they can resolve this asap, otherwise I’ll have to get the system elsewhere so I can finish my project. "
“Thank you for sharing your experience with us.
I am sorry to hear about issue with your order. Please accept our sincere apologies for the delay. From what I see, your order is scheduled to be shipped today. The tracking number will be emailed to you with 24 hours of the shipment.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My order was misplaced by the shipping company and with her help I was able to track it and she resent the order"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I am very sorry to hear you did not receive the ordered part. The missing item will be shipped to you shortly. We will email you the tracking number as soon as we get it. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”