"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I had been searching different places! Carid was the cheapest place! I was really pleased with the service!"
"My customer service representative was super friendly and helpful. Well considered replies, and providing facts worth waiting for. Every question I had was answered fully and thoughtfully. OH! and the price cannot be beat. Hoping to do more business in the future. Definitely sharing this company with my friends. Let's get this car BACK on the road."
"I was very discouraged after being disconnected from my first chat session with CARID. I decided to give it a second try that’s when I got Rachel. She was very professional understanding and attentive. She researched the product I needed gave me the price and set me up with ordering the piece. Rachel made it simple and easy. I was very impressed with her customer service skills and this was all through the chat line. Great JOB Rachel. CAR-ID is very blessed to have a representative like you on their team. "
"Great service. Had to call back to change address. Was handled very well"
"I’ve used your website for a long while now and I’ve never had an issue with anything. Thank you for everything, I truly appreciate you all!"
"I called CARiD to inquire what shipping would be on a larger item. I explained to Eduardo that I wasn't ready to purchase the item because I was still saving up and wanted to know what the total cost would be with shipping. He was more than happy to help me figure everything out and understood that money's tight for everybody right now. He even took extra time to look into the part to make sure everything was correct in stock and that the shipping was correct! Eduardo was courteous friendly knowledgeable and extremely helpful! Thank you again Eduardo and CARiD !!!"
"Product arrived in a torn up box that had been taped back together. There were holes in the box (untaped) so I was surprised all the parts were still there. They were.
Another issue is that I tried for several days to get shipping info with 0 success. This was both online and finally speaking with a CARID rep. No info couldbe provided."
"Ordered a bumper for my car waited 2 months. Ordered a hood for same car and it’s about months wait "
“Thank you for sharing your experience with us.
According to the product description, the ordered item is manufactured, ships in 11 to 12 weeks. We apologize for any inconvenience this may cause.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Exactly as described. Fit perfect. "
"The caper was missing off of the part so it don't even work"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with your order. Please reach out to our customer service team so we can assist you with resolving this problem promptly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered some parts and it didn't tell me cost of shipping until after they processed my payment. I had immediate canceled the ordered but had to do it through the liclve chat as their cancel button doesn't even work. The cost of shipping doubled my cost of the parts. All they do is put in an order through another vendor and uncharged the shipping. Buy all parts from other vendors for a fraction of the cost. "
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with our ordering process. We strive to provide transparent and upfront pricing to our customers, and I apologize if this was not the case for you. Your feedback is important to us, and we will use it to improve our services in the future. If you have any further concerns or questions, please don't hesitate to reach out to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Headlights look great on my vehicle, still working on the stereo.."
"Always order extras for our SUV CARID always has everything I need at a reasonable price always ships fast. Will continue to deal with this company. "
"Going on 4 weeks and still no product would not recommend for anything except garbage"
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your product. I understand your frustration and I apologize for any inconvenience this may have caused. Please provide me with your order number so that I can look into this matter further and provide you with an update on the status of your order.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I ordered the part and was shipped the wrong side, despite it being labeled “passenger side” on the listing. Requested a replacement but have not received the shipping return info yet. They won’t ship the correct part till its return, so I don’t understand why the label takes so long for them to email. Horrible experience so far. I’m out the $ and still have no solution in sight. "
“Thank you for sharing your experience with us.
We apologize for the inconvenience you have experienced with your recent order. Our team is working diligently to provide you with the return shipping information as quickly as possible so we can process your replacement order. We understand your frustration and we appreciate your patience as we work to resolve this issue for you. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the condition in which the box of your product arrived. Please accept our apologies for any inconvenience this may have caused. We will address these issues internally to ensure a better experience for our customers in the future. Thank you for bringing this to our attention.
From what I see, your order was scheduled to be shipped out on 5/14 and based on UPS tracking details, package did ship on 5/10 and delivered on 5/14. Looks like the email with the tracking number got to the Spam/Junk folder in your inbox. We recommend adding our store to your safe email senders list.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”