"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"The staff was amazing in answering my questions. Helping me pick the right product. I would definitely recommend. "
"Been a week since i requested a return and still do not have anything from CARId to return product. "
"Item was shipped 2 weeks ago and hasn't arrived, and the tracking number doesn't work "
“Thank you for sharing your experience with us.
I am sorry to hear about the delay in receiving your item. Please accept our sincerest apologies for any inconvenience this may have caused. From what I see, your order was shipped via Pilot Freight.
Link to track your shipment: https://delivers.maersk.com/technology/
According to tracking details, delivery appointment for this shipment needs to be scheduled. Looks like carrier was unable to reach you by phone. You can call the carrier or schedule delivery appointment online by link above.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Helped me place my order over the phone fast and efficiently "
"Things were just speedy and worth it!"
"Everything was excellent, very helpful."
"Everything was smooth, great!"
"Very well priced, and fast shipping, very easy to work with"
"When called regarding my planned purchases, the customer service rep offered ways to make sure that what I had done was saved and easily accessible to me in the future "
"Wrong item was sent and support helped replace with the correct item. "
“Thank you for sharing your experience with us.
We are truly sorry to hear about the issues you experienced with your recent order. Our team strives to provide the correct items in a timely manner, and we apologize for any inconvenience this may have caused. We appreciate your feedback and will use it to improve our processes moving forward. We have emailed you the instructions on how to receive the replacement. Please check your inbox and reply with needed information.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Got a excellent service and quick answer to my questions.
Thank you for veteran service recognition ! :)
John
"
"Have not received order it’s been awhile
The negative review most likely would not have been submitted if I would not have received the request for a review before I received the product. Simple fix Just verify the product was delivered first before you request a review. That could eliminate all the other emails "
“Thank you for sharing your experience with us.
I'm sorry to hear that you haven't received your order yet. Please provide me with your order number so I can look into this for you and provide an update on the status of your shipment. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I've purchased from CARiD a few times and their customer service is top notch. They always take care of my questions quickly. Ron was no exception. He answered my question efficiently and got me on my way. "
"Everything was great till come to find out the part isn’t even available till almost 2 months, that should have by listed in the description of delays, but I guess I’ll wait smh. - update they did give me a 50$ coupon for my troubles to make it right. "
“Thank you for sharing your experience with us.
We apologize about the delay in receiving your bumper lip and for the inconvenience this may have caused. We appreciate your feedback and will take it into consideration for future product listings to ensure customers are properly informed of any potential delays, just sometimes the production disruptions occur that are beyond our control to predict beforehand.
As of now the listing has been properly updated and item removed from the public inventory. We will follow up on the production schedules and do our best to ship out the part as soon as possible. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Very easy to use carid had no issue finding parts and no issue making sure it was the right part all of the information was there"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in processing your return request. From what I see, the Return Merchandise Authorization Form and Pre-paid Shipping Label has already been emailed to you. Please print the paperwork out, stick both papers to the outside of the package and drop the box at a local FedEx store. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”