"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"first order contained two similar parts which was an error on my end and requested one of the parts to be canceled and only leave one since they were similar. The order ended up being canceled entirely not notifying me. only arriving the opposite side which was ordered separately with a great discount they provided that covered around $5. Overall, next time I’ll order my parts elsewhere and I’ll think twice before ordering via CarID
"
"Easy to install. Looks very good"
"The part was lost never received it waiting for a refund "
“Thank you for sharing your experience with us.
I'm sorry to hear that you never received your part. The full refund for your order has already been issued. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"After having some issues in the past, I was pleasantly surprised by their resolve in correcting my current issue. The wheels I received fit like a glove on my Genesis GV80! They also have the best selection around. Give them a try, you will not be let down!"
“Thank you for sharing your experience with us.
I'm sorry to hear about the issues you've encountered with your recent purchases. Please rest assured as our team us currently working on getting the correct lug bolts provided to you. We are here to assist you and ensure that your experience with us is a positive one. Thank you for your feedback.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Like it looks great and the color was right on"
"I was fully reimbursed by the head of customer service after I reported receiving an item that wasn't able to do what I'd told the chat rep I needed it to do. I only bought the item because the chat rep presented it to me after I described what I needed. I thought taking the initiative to issue a refund before even speaking to me was a very kind thing to do and I respect the business very much!"
“Thank you for sharing your experience with us.
We're truly sorry to hear about your disappointing experience with the steering wheel cover you received. We apologize for any confusion caused by the product description and the information provided by our online support person. We understand how frustrating it must be to receive an item that doesn't meet your expectations. Please reach out to our customer service team so we can assist you with resolving this issue and finding a suitable solution. Your satisfaction is important to us, and we are here to help in any way we can.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Product on website it’s available. On the other hand and never ships out and it gives you extended dates to ship."
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the product availability on our website. We strive to provide accurate and up-to-date information about our inventory, and it's disappointing to hear that this was not the case for you. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Got 2/3 in a timely manner but still waiting on a part reached out to them via text they were very friendly and helpful hoping part comes soon "
“Thank you for sharing your experience with us.
I apologize for the delay in receiving your complete order. From what I see, the Front Driver Side Fender is scheduled to be shipped today. You will get an email with the tracking number within 24 hours of the shipment. Thank you for your patience.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"good producer grateful for your service "
"Havent heard 1 word on shipment or anything. Didn't tell me it would be 3 months till i received the kit. So i cancelled. Won't be ordering from here again."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in your order. According to our system, the email notification with new shipping date was sent to you on 5/30. From what I see you decided to proceed with cancellation. The order has already been cancelled and refund issued. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My order didn’t come on time and was messed up in which I am still missing an item that was already paid for which is a tire. I ordered 2 of the same tires and only received 1. I’m still waiting to receive the other tire and still don’t have a tracking number for it. Not to mention the agents handling tire orders doesn’t seem to be knowledgeable or know what their doing. "
“Thank you for sharing your experience with us.
We're truly sorry to hear about the issues you encountered with your order. This certainly isn't the experience we want for our customers. Please accept our apologies for the missing tire and the delay in receiving it. We'll do everything we can to resolve this for you quickly. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I live overseas in the pacific serving. The customer services team reached out to make sure my products arrived and did not disappoint. Parts arrived extremely fast and I am so grateful for their professionalism."
"A little longer than expected for delivery."
"I am really satisfied with my order. "
"Good work uhh why is there a min chat limit "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the mix-up with your order. We apologize for any inconvenience this may have caused. Your feedback is important to us, and we will take steps to ensure that a similar error does not happen in the future. Thank you for bringing this to our attention. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”