"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Very nice Kit for my car that didn't come with a spare tire. Everything I need came
in the box and fit perfectly."
"I never received the lug nuts with my rims I already paid for "
"I live in Scotland and Stan gave me excellent instructions regarding the best method for having my purchase posted to me. "
"Hard-to-find part was in stock, arrived quickly, and was a perfect fit!"
"Good price, excellent quality and shipped with no issues and on time."
"Great customer service support "
"The quality is good. Fast delivery "
"I asked customer service about a core return. The said wait 3-5 days I never received any instructions like they said they would so Im very upset."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've encountered with your core return instructions. Please accept our sincere apologies for any inconvenience this has caused you. According to our system, the core return documents have been emailed to you twice. We kindly recommend double-checking the Spam/Junk folder in your inbox.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"one of the wheels came scuffed luckily the tire was able to cover it, BUT it doesnt justify it being damaged. the box it was in, wasnt damaged but the wheel inside was, i can only assume that it was damaged in the manufacture and still packaged and sent. Not Cool the scuff was noticeable youre able to see the white primer paint below the satin black."
“Thank you for sharing your experience with us.
I'm sorry to hear about the issue with the scuffed wheel you received. We understand how frustrating it is to receive a damaged product, and we apologize for the inconvenience this has caused. Please reach out to our customer service team so we can assist you with a resolution for the damaged wheel. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered parts and they arrived"
"Well ordered items.
Credit card was charged, no email informing me of this, no email informing me of anything. Saw my card was billed so tested with online agent who had a bunch of wrong information as in my product was undeliverable etc. when it never a warehouse. Told me I would get a refund, still haven't got it, so waiting, I guess I'll have to put a stop payment on this. All smells rather fishy
"
“Thank you for sharing your experience with us.
We sincerely apologize for the negative experience you've had with your recent order. This is definitely not the level of service we strive to provide to our customers. The full refund will be issued shortly. We appreciate your patience and understanding as we work to make this right for you.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Professional courteous and helpful ,
A quality that is not common today
A big thank you to him and your company . "
"First time using their online services and was very impressed on how smooth the hole transaction was. Extremely happy "
"On time and correct. Easy"
"My shipping was changed several time I needed a rim for my car I will not be shipping on this site if I need anything asap overall price was good "
“Thank you for sharing your experience with us.
I apologize for the inconvenience you experienced with the shipping changes. We strive to provide a seamless shopping experience for our customers, and I'm sorry to hear that we fell short of your expectations in this instance. Please check your inbox Your feedback is valuable to us, and we will use it to improve our services in the future. Thank you for bringing this to our attention. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I am sorry to hear about the missing lug nuts with your rims. We apologize for any inconvenience this has caused you. The lug nuts have been shipped out and are currently in transit to you. The package is scheduled to be delivered on 5/24.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”