"Bought a 2023 Tracker Targa with a Mercury 225 Pro XS outboard from Cabela's in Gainesville, Virginia.
Before I bought the boat I noticed the engine was mounted too high on the transom and I said so to the dealer. They told me that it was installed that way at the factory and was standard. I've installed my share of outboards and know that was incorrect. I let it slide as I was unfamiliar with a deep-V hull. I have since discovered it is not an uncommon issue. After joining the Yarga owners FB group i read post after post of the engines being mounted too high on these boats and the problem being corrected by remounting 1-3 holes lower.
When I got it out on the water (the second time) for the 2 hour break in period I noticed cavitation at higher RPMs (above 2800) and water coming back over the transom while on plane. I sent a video to the service manager of this event. The transducer appears to be mounted too low and could be the cause of the water splashing over the transom.
First time on the water, within the first 5 mins the engine had a fault involving the shift actuator and the boat began taking on water into the bilge due to a screw hole in a hose for the live well and a missing live well drain plug. The trailer was missing the hubcap covers that were listed as part of the bill of sale for the 'tournament edition package' and the fuel gauge did not work at all. When I looked to try to find the leak I found the bilge full of pieces of insulation and screws from the manufacture of the boat.
I took it to back Cabela's and they were not able to look at it for a week due to a 'software issue' with their diagnostic computer.
Once they did look at it they weren't able to find anything wrong and told me to take it back out on the water to do the 2 hour break in. I did so, and around the 2 hour mark I got three faults on my Vessel view app. The same shift actuator fault, and a low charging voltage followed by a high charging voltage within the next few minutes. I returned to the dock and on the way I heard some rattling noises lower down in the engine housing. It was loaded onto the trailer and taken back to Cabela's. They still have it. I have yet to be contacted by the service department since it was returned last week (5 days ago). The general manager called me this afternoon from a request for a callback from Friday. He claims to be unaware of the issue.
I am missing the spring shad run on the Potomac and its tributaries as well as the largemouth pre-spawn and the tournaments with my fishing club. These events were a huge factor in my purchase of this boat as well as previously planned recreation time with friends and family which were cancelled."

"Bought a Shimano Reel that I paid over $400 for. It is now 23 days and still nothing (shipping to BP). Supposed to collect at the store. Super stupid slow shipping. I reached out 2x to get an update. The first response was "soon" and when I sent a sarcastic reply - you aren't doing your job email I finally got an answer that my reel was sent out and will take 4-5 days to get here by truck. That was April 17 and still nothing. Guys I made the purchase on April 6th! Why so slow when you are showing stock. That's why I bought from you but it appears that was not true as I have purchased from other local fishing stores and had it shipped out the next day Also there is no way to get an update online or to see your shipping status - you need to get with the times guys. This is pathetic. The local mom and pop shops are doing much better than you guys. This will be my last large fishing purchase from you guys. I feel like I was lied to just to get my order.

Update: following up on my order after 16 days - this is the response: Unfortunately, items purchased to be delivered to the store do not come with tracking. You will have to wait for the store to contact you when it arrives and is ready for pick up.

I find it hard to believe that you cannot get me a better answer - just laziness is all. I work in Manufacturing and EVERY order I ship out I can get an update on its location and ETA, so for Cabela's to say this to me is Bull $#*!

You know management doesn't give a $#*! because they do not respond to any of these bad reviews

Another update. I was told AGAIN by a rep at Cabela's that my reel was shipped on April 17 and would be 4-5 days, That was 9 days ago I got the first email and they just sent me the same email again. Everyday I just keep getting more **** with this second rate company. Whoever is in charge of customer service deserves to lose their job, a monkey could do better. Cabela's you ****!

Tip for consumers:
DO NOT BUY FROM CABELAS ONLINE - HORRIBLE SERVICE AND TREMENDOUS LACK OF INFORMATION. FRUSTRATION FROM DAY 1 TO NOW 24 DAYS AFTER PLACING MY ORDER. CANNOT GET A REFUND UNTIL THE PRODUCT ARRIVES - HORRIBLE HORRIBLE HORRIBLE EXPERIENCE. SO BAD IN FACT THAT I WILL NEVER STEP FOOT INSIDE THEIR STORES AGAIN MUCH LESS ORDER ONLINE - THESE GUYS ARE A JOKE, REALLY. GO TO YOUR LOCAL FISHING STORE WHERE YOU ARE TREATED LIKE A PROPER RESPECTED CUSTOMER. AT CABELAS YOU ARE NOT..............................."

"Cabelas lost two clients today, for good. I call the shop early, and ask the lady if they could appraise my weapon in the evening, and she says yes.

We get there around 6:15, wait for at least 40 minutes. I ask a guy if we have to talk to someone specific for this; he goes to the back of the shop.

He comes back saying that they are about to close and they could appraise it tomorrow. Mind you, we drove 34 minutes to get there just to be dismissed by these disrespectful, lazy fools.

To make matter worse, one of the guys behind the counter kept eyeing my wife the whole time. It’s a bald, funny looking dude.
"

"Devin, who helped me get setup with my first setup of fishing gear, was awesome! He took the time to detail every aspect of getting started with fishing, what I needed, and the pros and cons of various choices I could make. In the end I felt 100% confident I was off to a head start compared to if I had tried to figure this all out myself. The entire staff at the Calgary location was epic as well. "

" I bought my first compound bow at cabelas, big mistake. I shot the bow for around 3 days and I noticed one of the cables started to fray right near the top cam. I brought the bow back and the guy in the archery department told me it was no problem and that he could fix it. I got the bow back and he had melted the frayed spot with a lighter. I shot the bow for around 3 more days and couldn't seem to make any improvement. I decided to have a friend with archery experience give me some pointers. As soon as he saw me shoot he told me the bows draw length was way too short for me. It turns out that I have a draw length of 31.5 inches. They sold me a bow that had a max draw length of 30 inches. He shot the bow and told me that it was definitely off. He told me to go to D and G archery in wells and have the guy there tune it up. The guy at D and G told me that the timing was way off, the cam tilt was off and the peep sight wasn't even in the right place. He also told me that I would never be able to shoot it right because it was way to small for me. I brought the bow back to cabelas and even though the guy in the archery department remembered me buying the bow they would not exchange it because I lost the recite. Dont waist your time with Cabelas "

"love everything about this store great products prices customer service highly recommend"

"I ordered a Bass Raider 10e Boat on 05/21/20. The boat shoed 2-3 weeks delivery and they charged my card over $500 for the item.
On 06/19/20 I called and was told that it would be in and available for pickup on 06/22/20. After checking the status changed to "backordered". I patiently waited again.
Today I checked the status and it now shows "Shipped" but in the details it said "cancelled".
I called and found out that my order has been cancelled!
I asked about the hold on my money and they said it should be released soon!!!! They have held my money for over 7 weeks only to cancel the order.

Won't be dealing with them again even though they are just about the only sports/fishing store in town. I'll order online from another company from now on. I won't trust BassPro or Cabella's anymore.
"

"I have a large amount of gift cards to spend but Bass A**hole Shops has made it all but imposable. I've always tried to buy at least $50.00 to get free shipping but now they won't ship ammo to New Jersey. Something new from Bass A**hole Shops. I thought I'd concede and drive the hour and fifteen minutes each way and buy my order in person. Then I went online to find out that Hamburg doesn't have the shooting vest in stock there. They couldn't make it harder to buy from them if they tried. When, or if I'm ever able to use up my gift cards, I will NEVER spend another penny at Bass A**hole."

"I ordered a gun online and the product was sent to the Lacey store in WA for pickup. I came into the store when the online email came through telling me it was ready for my pickup. I was told that the store personnel had no more time available for me all day and they would not retrieve my order and give it to me then. It was 10:30 AM and I was told to leave the store without my purchase and return the next day to see if they would do anything for me then but would not create and appointment for me the next day. I called my charge card company and started a refund and a dispute. This is the wort customer service I have ever seen in 64 years of my life. All that was needed was to hand over a prepaid box and any paperwork required. Cabela's is off my list of stores for good."

"I ordered a pressure washer on 4/28 and it landed at my home on 5/14. The customer service rep I initially spoke to on 5/8 HUNG UP on me after I asked twice if we couldn’t contact the the manufacturer to track shipping. The second rep I spoke to was very helpful, but she could not undo the issue I had with their first trash representative. The terrible one LIED about the shipping date and I never received any type of shipping notification from Cabela’s nor did I receive any sort of follow-up from the bad review I gave them via their email inquiry. Any savings are not worth the horrid service that came with the purchase. "

"Dishonest Dishonest Dishonest. Shipping shenanigans and very difficult to actually cancel - be prepared to wait way longer than indicated. Also, be prepared for weird record keeping, invoicing, and order mistakes. Negative reviews abound, and I really wish I was more vigilant before placing an order that is now weeks late. And, of course, customer service is shockingly rude, unhelpful and, yes: *dishonest*."

"I placed an online order on 3/14/20 and the order was IN STOCK and available for pickup in 5-8 days. The Cabela's website showed the item still available and in limited stock on 3/19/20. I called to check on the pickup status of my order today (3/21/20) and was told my order was cancelled. They did not send an email or make a phone call. I was told there's a new shipment of that item coming in on 4/1/20, but it's not guaranteed to arrive so they cancelled my order. WAIT - why were they still selling the item I purchased in stores and online while I was waiting for an in-stock, online item? Customer service had no answers...They can't see any order history for that item, they can't keep my order on back-order, and they said I should resell the other items I purchased that are non-returnable through other channels. WHAT? Their excuse is that Amazon does this all the time. What a terrible customer service experience. Why does Cabela's cancel my online order while they were still selling the items for at least 5 days?? Maybe their online system is SO BAD that they can't keep track of online orders, or they decided to sell my pre-purchased item in the store at a higher price. Either way, I'll never order online from Cabela's again. Buyer beware! An order placed is not guaranteed to ever arrive!!! I should have used a local store that is not a merged BassPro/Cabela's corporation! "

"I ordered a pistol online at Cabelas. The pistol that was in stock was the wrong model. So, I asked the clerk at Customer Service to cancel the order and issue a refund. He said that it would take about three days to get the refund. It has been six days and the refund has not been issued. Worse yet, Cabelas sent me an email saying that the refund will not be issued for two to three weeks. This is completely inappropriate. I will never shop at Cabelas again! "

"I bought a Trail Camera in the Cabella's in Calgary. We tried it out at our cabin in BC and the unit was defective. By the time we came back to return it it was over 30 days. They were not at all interested in what the problem was. No return period. No store credit not nothing. This is unbelievable customer service. Never will I purchase something at this store again. Don't purchase anything of any value that could potentially have a problem with it because they do not care. Typical large American retailer. "

"I make a purchase online this store is bunch of liars if you see something like 2 days delivery free for your item please don't be naive, because it is a big lie you not going to get it in 2 days , and when you call customer service don't expect them to answer any of your question about your order they will lie to you too, offering you stupid store gift card, I will never order again from the store. So Disappointed"