"Very poor initial experience with this vendor. Geeks sent me a refurbished printer that appeared to be a return and then their tech support spent in excess of 10 days to analyze it and claimed it worked. After being on hold cumulatively in excess of 1 1/2 hours attempting to get the matter resolved, I was sent another printer which actually printed as it was promised, but looked like someone had taken sandpaper to the finish. The refurbished box had clearly been opened. The printer lacked the refurbished packaging - in fact, the styrofoam was taped together. (Again, it appeared to be a return ). I didn't purchase an openbox or returned item! I've spent over a month dealing with defective returned merchandise.
I was contacted by Brian S. and Peter Green at Geeks after an initial posting. They both worked diliegently and have completely resolved my complaint I had with the merchandise by replacing it for a magic third time and provided a pre-paid label to return the scratched item. "

"Problem Resolved:
I recently ordered a mouse from “Geeks” that was refurbished, dirty and broken (non-functional). However, their customer service stepped up beyond my wildest expectations. Not only have they refunded my entire order, including shipping, they additionally offered me a $15 in-store credit to keep me as a customer. The mouse was bad, but their willingness to right their mistake shows true dedication to building relationships rather than simply profiteering.

Sure, I previously wrote a long and angry rant, but it is not the $15 that has convinced me to change my review, rather it was the time “Geeks” took call me and make certain my situation was resolved. I have had problems with online companies in the past and never have any of them reached out to me as “Geeks” has.

With “Geeks” like with any company, there is a possibility of faulty equipment, however, with “Geeks” I now have the confidence that the company will stand behind their products and will do what is necessary to support the customer. I must say, I am impressed.
"

"I have ordered many things from Geeks over the years. I generally get what I order and it works as expected. Prices are competitive and I like the option to get refurb parts to save money. Only once did I get something I didnt expect, could be I read it wrong or it was written wrong. Either way the return process was fast and easy. My only complaint is that on some items, even small ones, the shipping costs more than the item itself.
I highly recommend Geeks its always my first stop when looking for "stuff" "

"I enjoyed the ease of use and the ample amount of choices of products for the choice I was looking for. I will be using ComputerGeeks.com again soon."

"Web Ordered Dec. 29, 2008 Order # W4043277.
I recieved two defective XBox 360 Elite bundles in a row. Customer service laughed as I described my problem. Put on hold for minutes and minutes and minutes switching between people who do not know what they are talking about. One customer service rep was even slurring speech and saying slang words. It would seem that the prices are good at first but they do not care about the products getting to you in a working order. Each time they "fixed" it there was nothing right about it. For the love of your paying customers, please check your products before sending them out! I asked for a supervisor to call me for I had paid for I product I was not able to use for a month and a half being from Pennsylvania due to shipping and not having the time to worry about a product I paid hundreds of dollars for. The face panel was upside down and I can't fix it or else the "warranty" will be void. Now this "fixed" XBox swallowed my game disc and will not open back up. I am not permitted to open it or else it will void the warranty. If I send back the console with my game inside, I will not get it back unscratched. Thanks, Geeks.com for all your lies, broken products, and waste of time. I have much agreement with other negative comments on this review site. You guys didn't even try to make me happy. It's all about the money with you. The customer is ALWAYS right. You guys just gave up on trying to make me happy and gave me a refund. Very dissapointed. I do not recommend buying from them. The kids that work there are rude. The products do not work twice in a row and I had to pay over $50 to send back the defective product. They reimbursed me for everything but the shipping insurance. Do not put insurance on their defective product shipping returns. It's a no win situation. I dare you to try to top this one. I still have not recieved the phone call back from James Hugh, the supervisor of RMA of ComputerGeeks.com.


- UPDATE February 16, 2009 -
I recieved a phone call from Brian S., a customer service manager in the customer service department. He apologized for the inconveniences and "shot the breeze" with me and made me feel at ease. He then assured my trust by offering store credit and discount pricing on my next purchase. After the conversation was over, he failed to hang up the phone and sighed then continued to talk about me and about how I am not a jerk like he thought I may be due to my first review of my first order. He then continued to talk about the state I am from being oblivious to the fact that he did not hang up the phone and I was on the line still trying to get his attention. Ofcourse, after hearing the sigh and continued talk completely destroyed the "comfort level" I was back down to. I decided to forgive and forget, so I placed an order for a third XBox 360 through Kenna, a polite customer service representative, and I enjoyed her help and understanding. I expect to see my third console on February 20, 2009.


- UPDATE February 19, 2009 -
A day early, I just recieved my THIRD XBox 360 and I am STILL not able to use it. The power cord I recieved is the wrong one. I am still without a product that is in working condition. Once I finally get a power cord - that I have to run out to the store for, I will find out if the console is even in working condition unlike the previous two. I am going to have to repeat something I typed in my first response above, "For the love of your paying customers, please check your products before sending them out!" I recieved a wrong part, completely preventing the use of this product. I have yet to be satisfied.

"

"I have shopped with geeks.com for the last five years and the service has been outstanding.the return and warranty policy is second to nonei am hooked on geeks.com for life thanks geeks"

"My Experiences with Geeks.com = HORRIBLE

I wanted to get my Christmas shopping done a bit early, so I ordered a portable DVD Player from Geeks.com. I didn’t open it until after Christmas (that story doesn’t end there and I will go back to it).
I thought there shipping was quick and their prices were right, so I tried to order a camera from Geeks, the day after thanksgiving. The website was not working correctly, and it would not take any form of payment that I gave it. So I called….and the nightmare began.
After 10 minutes on hold (Geeks.com does NOT have a toll free line), a guy picked up, I explained that I was having trouble ordering, and he said he would transfer me to a sales rep. 5 minutes of holding, a lady picked up, I explain to her my issue, she then says she would transfer me to a sales rep (sigh). Another hold for 5 minutes and Guy #1, who answered the first time then picks up (I thought I was on a prank call or something), I explain my frustration and he says “ok, she just got off the phone I will transfer you.” He put me on hold for 10 more minutes. Needless to say, I hung up and bought the same camera from Newegg (they had no problems).
Chapter 2:
I received a blue ray player for Christmas (bought from Best Buy). They don’t include a HDMI cable. So I had to buy it. The chain stores were asking 80 dollars for a cable, so I surfed the net and found a 15ft HDMI for 4.99 at Geeks.com…wow can’t beat that, so I said, ”what the hell, lets give them another shot.” Queue nightmare #2:
2-3 days later I receive a package from Geeks (quick shipping, nice). I open it up, and it is a 1.5 meter (4.92 ft) hdmi cable. I emailed geeks; no reply. So I called them.
20 minutes on hold, someone finally picks up and asks me to wait a little longer. I do. Finally someone picks up, I describe to her the problem, and she sends me out another hdmi cable.
2-3 days later another package arrives. Is it the requested HDMI cable? No. This time geeks decided to send me a VGA cable! To top things off, my portable dvd player (mentioned at the first of this story) has now stopped working (I now have a too short HDMI cable, a VGA cable, and a broken portable dvd player).
I called geeks. 20-30 minutes of hold time and finally someone picks up. I explain the issue and ask them to correct it. He sends me out another cable (cross fingers), and gives me a RMA number for my broken portable dvd player.
2-3 days later: I FINALLY GET THE CORRECT CABLE!
Chapter 3:
I waited a week or so before I sent the broken dvd player back. I forgot to send the cheap remote with it. I monitored the RMA process on their website, and they did post that I forgot to send the remote. So I called geeks.com again…..oh joy…more hold time.
I waited 20 minutes, someone finally picked up. I told him that I could send the remote if needed, if not, could they let me know when I would be getting my new DVD player. He said he would need to check and put me on hold. 20 Minutes later…some other guys picks up and knows nothing about what I am calling about..I had to start over and tell him my situation. He said don’t worry about the remote (that is nice of them), and that my Polaroid DVD player is out of stock so I have to pick out another one, and call back. Great, I get to call Geeks.com again.
I chose a generic (that is all they had) DVD player to replace the Polaroid, and called geeks. I waited on hold for 30 minutes, and a guy picked up and said they were very busy, could they get my phone number and call me back later. I said sure, gave them my number and awaited the call.
Do you think they called me back? NO! I called them, waited 10 minutes on hold, a lady answered, I gave her my RMA number, told her the part number for the replacement dvd player I wanted, and sure enough, they were out of stock of the replacement (website said they had it). I then had to choose another sub-par brand…she checked…they actually had it, and sent it out to me. 2-3 days later, I receive the player…and it is working (knock on wood).

Good things about Geeks:
- Great Shipping speed (but since they send the wrong things, that is a moot point).
- Prices are very good.

Bad things about Geeks:
Very disorganized in shipping and support.
THE WORST PHONE SUPPORT IN AMERICA AND INDIA!
Mechanical and moving electronics seem to break or malfunction (this comes from not just me, but others).
They never answer their E-mail….never.
Did I mention their non-toll-free phone support with average wait time of 20 min or more?
They have lost my business, and many other of my friends, family, and associates."

"Truly a quality company, Good merchandise fair pricing and fast shipping,
"

"I have ordered many times from geeeks.com and have been very satisfied but never had to return an item before. This order included a digital camera which was dead on arrival. While I eventually recieved a replacement camera(the reason for this edit), I am still out the additional $8.10 that I had to pay for return. I have never had to pay for a return of a doa item before from ay other company. Companies usually email me a prepaid mailing label(Ecost for example) or ship me a prepaid box (Apple and microsoft)

Also Geeks never contacted me. It took me 4 separate phone calls of at least 30 minutes each to arrange for the replacement. Fortunately, I have unlimited long distance so I did not have to pay for the calls and a speaker phonoe so I could do other things while being put on hold. "

"I have got to say that Geeks.Com has got to be about the best service I have received in the last 10-years. WOWOWOW!!! I won't shop for computer items anywhere else...probably ever!!! Best prices and good service....hummmm...maybe Bill Gates can take a page from their service department!!! OOOOOOR, maybe someone could call him and give him advice on how customer service works.......thanks."

"I was please with the items recieved, they usualkly have everything I need when ordering, if I have a problem they are very hopefully with their tech support dept."

"I Have Been Dealing with Geek's for Years and Overall Am Very Satisfied. On Occasion I Have Had to Return Items for One reason or Another. Still I would have to say.I Am Very Satisfied.

Thank's Geek's"

"Your Internet Ordering System was very easy to use. It was great to be able to pay via PayPal.. I also liked the way I could compute my shipping charges before 'checkout'.. My shipment was sent off promptly and arrived within 3 days.. Overall, this was a very easy and hassle-free purchase.. Thank You for your great service..."

"Just got wireless router working. Product delivered quickly; in good condition; and has worked well for the few minutes I have had it working. I plan to seriously consider geeks.com with any/all tech purchases I consider in the future."

"I am completely satisfied w/Geeks.com's handling of my order. They always do an outstanding job from beginning to end: Their web pages are clear and informative, the ordering process is easy and fast, and the merchandise I got was exactly what I expected."