"User friendly, easy to reorder!! "
"This is a second order. Loved the 1st one so much, I came back"
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"I wanted to add a different power. Didn’t seem to be available. "
“Thank you for your feedback. We apologize for the inconvenience with adjusting the power. We'll look into this issue and get back to you as soon as possible to assist with making the necessary changes. Thank you for your patience!”
"Easy placing order online , no issues "
"New customers get 30%, repeat customers get 15% or 20%!! Not fair!!!
Why does the new customer get the better discount?
Shouldn't companies give the repeat customers the better discount for their loyalty??
"
“Thank you for your feedback! We truly value our repeat customers and appreciate your loyalty. While new customers receive introductory offers, we also provide similar discounts and promotions for existing accounts. We'll review your concerns and reach back to assist you further. Thank you for your continued support!”
"If they have the product exactly as your prescription says, you can make the purchase within 10 clicks. "
"nothing more to say.........."
“Wow, thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found the process so easy. Your satisfaction means the world to us, and we can't wait to help you again in the future!”
"the website doesnt allow to continue shopping after adding item to cart. very difficult experience, i ended up paying for shipping twice on seperate items for orders placed at same time"
“Thank you for your feedback, and we’re sorry to hear about the frustrating experience you had on our website. This definitely isn’t the experience we want for our customers. We’ll be reaching out to you shortly to assist with resolving this issue and make sure you’re not paying extra for shipping on separate orders. We appreciate your patience, and thank you for bringing this to our attention!”
"Much cheaper than other online contact retailers. Would recommend. "
“Thank you so much for your amazing review! We're thrilled to hear that you found our prices to be so competitive. We always aim to provide the best value for our customers, and it's fantastic to know that you would recommend us! Your support means the world to us!”
"Reste à évaluer après réception "
“Merci beaucoup pour votre évaluation 5 étoiles ! Nous sommes ravis d'apprendre que vous avez trouvé le processus d'achat facile. Nous avons hâte que vous receviez votre commande et espérons qu'elle répondra à toutes vos attentes. Votre satisfaction est notre priorité !”
"I can't believe how easy it was! User friendly and the price makes me want to have a pair for everyday of the week!!"
“Wow, we're thrilled to hear that you found our service so easy to use! Your enthusiasm for the user-friendly experience and great pricing truly makes our day. We're so glad you’re considering having a pair for every day of the week! Thank you for your amazing feedback!”
"Earlier, your plus point was economical prices due to decent discounts but now discounts are minimal and added shipping cost in not good as clearly doesn't charge that. This time I didn't' buy from clearly only because they have my choice out of stock."
“Thank you for your feedback. We understand your concerns about pricing and shipping costs, and we’re sorry that the discounts didn't meet your expectations this time. We will review the discounts on your order and reach out to you shortly to discuss further options. Your satisfaction is important to us, and we appreciate your input as we work to improve.”
"took multiple tries for payment to succeed. I got an email with a 30% off code and the code wasn't working - very disappointed - only got 20% off "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"price increase - contacts have increased $15"
“Thank you for your feedback. We understand the frustration with the price increase, and we want to clarify that prices can fluctuate based on the manufacturer's pricing. However, we’ll review the discounts available and reach out to you to see how we can assist. We appreciate your understanding and will be in touch soon.”
"best quality, quantity and price"
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”