"I really like the service with Contacts Express. I love how I can order my contacts without having to go through a lens fitter...and the price is right!"
"Will always reorder from here, great company"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you always have a great experience with us. Your loyalty means the world to us, and we can’t wait to serve you again soon!”
"There was a 10 dollar price difference between doing a search vs. going directly to the website."
“Thank you for your feedback! We understand that pricing discrepancies can be confusing, and we apologize for any frustration this may have caused. We often have different promotions and deals available, which can lead to variations in pricing. We’ll reach out to you shortly to help clarify the situation and ensure you get the best possible deal. Thank you for your understanding!”
"This expérience is petfect and produces are excellent for me."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a perfect experience and love our products. Your satisfaction means the world to us, and we appreciate your support! Keep enjoying, and we can’t wait to serve you again!”
"The quality of the contacts are amazing and there’s always a bunch of savings "
"Bad cart experience, unclear "
“Thank you for your feedback! We're sorry to hear that your cart experience was unclear and frustrating. We want to make sure we address your concerns, so we’ll reach out shortly to gather more details and assist you further. Your satisfaction is important to us, and we appreciate your patience!”
"I love contact express, its always so user friendly and i love that I can send direct to my insurance!! "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you find Contactsexpress.ca user-friendly and that you're enjoying the convenience of sending directly to your insurance! Your support means the world to us, and we can’t wait to keep providing you with an awesome experience!”
"Dont appreciate the hidden processing fee of $10.00. Seems like a cash grab to me."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Difficult to find replacing product"
“Thank you for your feedback! We apologize for any difficulty you experienced in finding a replacement product. We want to assist you further, so we’ll reach out shortly to gather more details and help you find what you need. Your satisfaction is important to us, and we appreciate your patience!”
"Best Price and easy to order :)"
"I will order from a different company next time.
$$ was cheaper yesterday."
“Thank you for your feedback, and we're sorry to hear about the price discrepancy. We will review our promotions and reach out to you shortly to ensure you get the best offer possible. We appreciate your patience and hope to have the opportunity to serve you again in the future!”
"To bad you removed the rebates that were really not clear, I adjusted my order to reduce the number of boxes since it became full price."
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"False advertising of a lower price then ends up I can't apply the advertised savings. Also is NEVER in stock and even if I pay for expedited shipping it takes weeks because there is no stock. Stock should be available to customers."
“Thank you for your feedback, and we apologize for the frustration you've experienced with pricing and product availability. Some prescriptions may only be available through specific manufacturers, which can affect stock levels. We understand how important it is to have the products you need when you need them. We’ll call you back shortly to address your concerns and work towards a solution. Your satisfaction is our priority, and we appreciate your patience!”
"shipping costs are atrocious for a box of contacts "
“Thank you for your feedback! We will review our shipping fees and discounts to ensure they are as reasonable as possible. We’ll reach out to you shortly to discuss your concerns and find a solution. Your satisfaction is important to us, and we appreciate your patience!”
"Always fast and easy service. "
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you love the convenience of ordering your contacts directly through Contacts Express! It's great to know our service and pricing have made your experience enjoyable. We truly appreciate your support and look forward to serving you again soon!”