"Shipping seem very expensive"
"Assurance facile à envoyer
Merci "
"This is my first time online order and I did it!! Thank you!!"
"Quick and easy to order new contacts. "
"everytime i shop for contacts, easy shopping and payment and delivery is quite quick.. products have always been perfect. "
"love the quick shipping and easy order process, especially love the big discount for new customers!"
"noticed I could try direct billing to my benefit provider and that is fantastic!!"
"No transparency until payment about the processing and shipping fees.
What’s the point of saying it’s best price if you are to flood us with extra charge ??? What can we expect next ? Surcharge for breathing ?"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Easy to enter prescription and had my prescription in stock when other places didn’t "
"What a nice surprise to see that I didn’t have to pay because I can direct bill my insurance!"
"Easy to buy , on time reminder product running low without being hounded. Reorder again with no hassle "
"I find the contacts to be pretty good and affordable. I like ordering online. Submitted my claim was great. The climate friendly shipping option was interesting and I used it.
Would give high stars if I didn't feel tricked into giving my phone number for free sunglasses only to find there's a $$ limit that has a very high threshold of $ 129++ . They should say that in a much larger font, to be more transparent. I wouldn't have given my number for SMS texts. bad marketing. "
“Thank you for your feedback! We're glad to hear that you’re pleased with our service and the quality of our contacts. However, we apologize for the confusion regarding the promotional offer. We appreciate your input on the clarity of our marketing and will definitely take that into consideration for future communications. We will reach out to you soon to discuss this further and ensure you feel valued as a customer. Thank you for your understanding!”
"Quick, easy to navigate, and eco-friendly. "
"Didn’t owe after I submitted insurance information yet still had to provide credit card information "
"Alberta Blue Cross shows as an insurance provider I could direct bill but this is not an option"
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback! We understand your concerns about shipping costs. We want to let you know that we offer free shipping on orders over $179. If you have any questions or need assistance with your order, please don’t hesitate to reach out. We appreciate your input and look forward to helping you!”