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Product & services pricing
4.69/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.25/5
Customer service:
4.69/5
Return/Replacement policy:
5.00/5

Verified
5/5

2024-10-04

sooooo good

"Always enjoy buying my contacts from contact. Seamless and EASY! love the discounts as well."


Verified
5/5

2024-10-04

SO COOL

"I love the direct billing option"


Verified
3/5

2024-10-01

Sort of Disingenuous

"Everything good except if you leave the site and then come back to it, the price goes higher. And their 30 percent off discount for new customers isn't really that since they hike the price to make up for it.

Edit: They saw this review and applied a discount of $35.95, which is probably quite generous, considering I only ordered a month's supply. They asked me if I would like to update my review to reflect this
"


Rep reply posted 2024-10-02
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”


Verified
5/5

2024-10-04

First time ease

"First order online and it was easy peasy "


Rep reply posted 2024-10-04
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Wow, thank you so much for your amazing review! We're thrilled to hear that your first experience with us was so easy and enjoyable. It's great to know that we could make your online ordering process a breeze. We can't wait to serve you again!”


Verified
3/5

2024-10-04

I coiuld not apply the coupon

"Why I can not apply the HELLO coupon"


Rep reply posted 2024-10-04
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”


Verified
5/5

2024-10-04

No

"No........................"


Verified
5/5

2024-10-04

Quick and easy

"It was so easy to upload my prescription and place my order. "


Rep reply posted 2024-10-04
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for the fantastic review! We're thrilled to hear that you found the process quick and easy. Making your experience seamless is our top priority, and your feedback brightens our day! We can’t wait to serve you again!”


Verified
1/5

2024-10-03

Varied pricing

"Price changes to a higher amount if you go to use a store credit , not a promo code .. very deceiving"


Rep reply posted 2024-10-04
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for your feedback, and we apologize for the confusion regarding the pricing. We will review your order to investigate the issue, and a member of our team will reach out to you shortly to assist with this. We appreciate your patience and understanding as we work to resolve this for you.


Verified
5/5

2024-10-03

Nicey

"Quick Quick and Quick delivery"


Rep reply posted 2024-10-03
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Wow, thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our quick delivery service. Your satisfaction means the world to us, and we can't wait to serve you again!”


Verified
5/5

2024-10-03

This place rocks

"Good pice good service quick shipping on time delivery"


Rep reply posted 2024-10-03
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Wow, thank you so much for the fantastic review! We're thrilled to hear that you had such a great experience with us. Your kind words about our pricing, service, and shipping mean the world to us. We can't wait to serve you again soon!”


Verified
3/5

2024-10-03

What is the fee

"I didn't understand the 24 cad fee for "processing" it's seemed like in the end it's the same price as the rest."


Rep reply posted 2024-10-03
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”


Verified
3/5

2024-10-02

"J’ai pas réussi a avoir mon 15 % de rabais "


Rep reply posted 2024-10-03
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.


Verified
5/5

2024-10-02

Simple et rapide. Facile à comprendre les prix sont abordables et je suis satisfaite d’avoir trouvé ce site qui comble mes attentes merci ..

"Facile à comprendre, simple."


Verified
5/5

2024-10-02

Easy and straight forward

"Subscription and the 20% off is much. Better than any other companies. "


Verified
5/5

2024-10-02

Easy to order and sunglasses as bonus

"Was easy to find colors lenses. So I chose one of each color lol"