"Ordered on line, so easy and fast delivery."
"Hoping green shield Canada gets added to the direct billing options list. Otherwise very happy with the ease of ordering and shipping. "
"Contact lens prices keep increasing!"
“Thank you for your feedback. The pricing is based on the manufacturer's cost, but we understand your concerns and appreciate your input. We'll review the discounts and will reach out to offer further assistance. If you have any other questions, feel free to let us know. We're here to help!”
"Extremely easy and efficient insurance claim process. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our insurance claim process easy and efficient. Your satisfaction means the world to us, and we’re so glad we could make your experience a positive one! Keep enjoying the benefits of your insurance, and we look forward to assisting you again in the future!”
"System to bill directly to my insurance provider worked amazing! Also they have a great costomer service help line!"
"I loved how easy it is to navigate"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you found our website easy to navigate. It's our goal to make your experience as smooth as possible, and your feedback truly motivates us to keep improving!”
"Easy and great ordering. Orders always arrive promptly."
“Thank you for your fantastic review! We're thrilled to hear that you found the ordering process easy and that your orders always arrive promptly. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Easy to navigate, easy to place an order and process payment within minutes!"
“Thank you so much for your amazing review! We're thrilled to hear that you found our site easy to navigate and that your ordering process was quick and seamless. Your satisfaction means the world to us, and we can't wait to serve you again soon!”
"Their website made it easy to buy my contact lenses and submit a cliam to my insurance."
“Thank you for the fantastic review! We're thrilled to hear that you found our website easy to navigate and that buying your contact lenses and submitting your insurance claim was a breeze. Your satisfaction means the world to us, and we can't wait to serve you again!”
"Order came in a day later than expected, but at least it came in, I was told that I will not get charged for the extra next-day shipping fee, which is good."
“Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with your first order. Please rest assured that we are urgently checking with FedEx to investigate the delay in your shipment. We will provide you with an update as soon as possible. Once again, we apologize for the trouble this has caused, and we truly appreciate your patience.”
"I tried to reach out to the chat bot but it kept giving me general message. I was trying to put through the payment several times using the HELLO coupon code. This is a new account. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"processing fees?
Fall Coupoin - Give me the best price right away."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I’ve been using contact express for almost 3 years now and I’m overly satisfied with their service. For me it’s the quickest, simplest and cheapest yet greatest way to obtain my monthly lenses without wasting my money and time on useless optician reviews and endless waiting lines. "
“Wow, thank you so much for your amazing review! We are thrilled to hear that you've been with us for almost 3 years and that our service has made your lens shopping experience quick, simple, and affordable. Your satisfaction is our top priority, and we’re excited to continue providing you with the best service possible. Cheers to many more years of effortless lens ordering!”
"Ordering was a very smooth experience. Would recommend. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had a smooth ordering experience. Your recommendation means the world to us! We can’t wait to assist you again soon!”
"Pacific Blue Cross is my work benefits provider. ContactsExpress does not have Pacific Blue Cross as an option. Pacific Blue Cross is a major provider in Canada and so, your so called ability to accept benefits online is misleading. "
“We understand your frustration regarding the limitations with Pacific Blue Cross and your expectation to claim benefits online. While we are continually working to expand our partnerships with various insurance providers, we recognize that not having Pacific Blue Cross available can be a significant inconvenience. Your feedback is valuable, and we will take it into consideration as we aim to improve our services. If you have any other concerns or questions, please feel free to reach out for assistance.”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our product and enjoyed the ease of ordering and shipping. Your feedback about adding Green Shield Canada to our direct billing options is invaluable, and we will definitely take it into consideration as we continue to improve our services. Thanks again for sharing your thoughts with us!”