"I have been using American contact lens sites in the past. Excellent to find a CANADIAN site with direct billing tool my insurance. So convenient and free shipping in less than a week! "
"Why wouldn't returning customers get the same, if not better deal the new customers? I am looking to give you my business again but I get shafted out of the 30% b/c I am not a first time customer and have to settle for 15%. "
"They offer good prices and are cooperative when returns are requested."
"good selection with great price"
"I continually get texts and emails about your promotions. Everytime I to go use one of these, they never work. Today it happened again.
If you don't give any discounts or promotions, then stop sending me them.
I'm a repeat customer and have been for more than 3 years now. Maybe you should give some promotions for that instead of tricking me at the checkout with a discount, and when I go to pay it tell me "this promotion is for new customers only" And then my credit card is charged over $157.00!
you also advertise free shipping for orders over $129 but it's always charged to me. super insulting as a box of my contacts costs $135"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
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"The site was easy to navigate."
"The prices are the same or very similar at every online site and they all have free shipping. And it’s the same price if I stop by my local optometrist as well.
I like contactexpress, it’s easy. But the next time I order, if I can’t get the same discount as a “new customer” then I’ll just get them from another site or take a detour on my way home and pay the same price. There should be the same discount for re-orders. Don’t bait and switch people. "
"It's great that could add my insurance."
"Easy to navigate the website. First time ordering so now wait to see how quick the delivery "
"My first time ordering contact lenses and it was very easy ordering from Contacts Express."
"Hard to delete and navigate and change prescription.but I did finally do it"
"Multiple attempts to order , multiple failures ! Finally made an order I just hope and pray I’m not charged MULTIPLE TIMES !!!!!"
“Thank you for your feedback. We sincerely apologize for the difficulties you experienced while trying to place your order. We want to assure you that we currently have only one order in our system. We will keep a close eye on this and ensure that there are no duplicate charges. If you have any further concerns or questions, please don’t hesitate to reach out.”
"Only took about 5 minutes to order"
"The discount on my first order was great. Not sure that your site will be the best deal if this discount doesn't apply to ongoing orders."
"Quick and easy experience ordering from this site from the first time. Welcome code was very nice in ordering my contacts, looking forward to receiving my order. "
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.
”