"The purchase process was very easy and quick. I like the ability to upload my prescription so I don't get anything wrong. Good price."
"Easy to re-order and fast service. "
"So Easy, so simple, so user friendly"
"Had to try a few times before I could make the purchase, then after, I received a sms to apply for 30% discount. Too late. :("
"I was able to order very quickly and easily and for reasonable price "
"I got a coupon no where on the email does it say a minimum purchase is required. I am okay with that being a condition but you should state it up front in the email.
The website doesn't have a continue shopping link on the cart page. It isn't hard to put in and makes shopping so much easier. Talk to your web designer they should have included it."
“Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the coupon terms. Your feedback is invaluable, and we truly appreciate your insight. If you have any further suggestions or concerns, please feel free to reach out.”
"New clients always get better prices. "
“Thank you for your feedback. We understand your concern, and we want to assure you that we value all our customers—both new and existing. Our team will reach out to you shortly to assist and ensure you get the best deal possible. We truly appreciate your loyalty and look forward to continuing to serve you!”
"I wish I'd been able to see the quantity of contacts in my cart, and to see that information while checking out."
"Everything was easy to find. The prices were great and the selection is vast!"
"Easy, fast, great customer service!"
"Intuitive website. Very easy to use. Quick process."
"I had to reload the page to order 2 different kinds of contacts, there was no return or continue shopping option."
"Was happy to claim benefits during purchase "
"Annoying to have to re enter my address when I clicked reorder directly from the last orders email "
“Thank you for your feedback. We understand how frustrating it can be when an old address is auto-filled, especially when you expect a smooth reordering process. Your experience is important to us, and we'll certainly look into improving our system to prevent this from happening in the future. In the meantime, if you have any further issues or need assistance with your address details, please let us know.”
"I have been using this company for quite some time now to order my contact lenses and have always been satisfied.
I dropped 1 star because sometimes delivery is not as quick as promised."
“Thank you so much for your wonderful review! We're thrilled to hear that you've been consistently satisfied with your contact lens orders. Your loyalty means the world to us! We appreciate your feedback regarding delivery times and are constantly striving to improve our shipping process. We're excited to continue serving you and making your experience even better!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process quick and easy, and that you were happy with the pricing. Your satisfaction means the world to us, and we can't wait to serve you again!”