"Quick and easy lots of options to choose from"
"I will be honest and think you can do better. Online deal of $69.99 vs Hello discount and re-ordering. Adding processing fees and extra shipping isn’t fair."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Went to a store front. I got quoted $500+ for these frames with lens. Only $181 on this webpage. Much better price "
“We are thrilled to hear that you found such a fantastic deal on our website! It's always our goal to provide you with the best prices possible. Thank you for choosing us, and we appreciate your feedback! Enjoy your new frames!”
"I have tried to change my billing information several times, with no success"
“Thank you for your feedback. We're sorry to hear that you’ve had difficulty changing your billing information. We’ll be reaching out shortly to assist you with this issue and ensure that your information is updated correctly. We appreciate your patience and are here to help!”
"after completing all the insurance information, got an error message at the end that the carrier was not found. attempted multiple times and still not sucessful. This new feature wasted my time."
“Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the insurance claim process. We’re currently looking into the issue and will reach back out to assist you further. Your feedback is valuable in helping us improve, and we appreciate your patience as we work to resolve this.”
"I like the simplicity, I like the price for my contact lenses, the shipping is always fast, so far, satisfied "
"easy to order online and fast delivery. exactly what i wanted!"
"Easy to reorder . Easy to pay. "
"Super easy to find and order what we needed! "
"I always use this web to shop my contact lenses, easy and quick service."
"Love the quick service, and I can no longer get these contacts from my optometrist "
"Thankfully my contacts were on sale because your “processing” fees are high and you don’t offer free shipping over a certain amount, which you definitely should. "
"30% your first purchase?! AND free shipping?!?! SOLD!!"
"Easy process, and cheap prices. "
"Good morning . Nice Company and Thank You."
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for your positive feedback! We're thrilled to hear that you found our service focused, quick, and easy with plenty of options. Your satisfaction means the world to us, and we can't wait to serve you again!”