"Decent prices and delivery time. Strange that standard shipping is free while the longer eco friendly shipping costs an extra $12. What's up with that. Pay more for longer delivery timing?"
"Contacts for less is a bit less pricey and has no issues with stock or delivery when I order. This site seems to have issues. Hope these get resolved "
"Prices are increasing every time.i buy "
“Thank you for your feedback. Please note that the costs are also influenced by the manufacturer, which can sometimes lead to fluctuations. However, we will be sure to call you back and work with you to find the best possible offer. Thank you for your understanding and continued support!”
"They gave a catchy discount only to remove it at the end of the transaction went from 104 to 174. "
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We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"It was awesome I received a text about the promo and bought my contact "
“Thank you so much for your fantastic review! We're thrilled to hear that you found our promo exciting and that you were able to get your contacts! Your satisfaction means the world to us, and we're so glad you had an awesome experience. Keep an eye out for more great offers in the future!”
"The contacts I ordered showed a discount when shopping but the discount didn't end up in the cart."
“Thank you for bringing this to our attention. We're sorry for the inconvenience with the discount not reflecting in your cart. We will look into the issue and reach out to you shortly to help resolve it. Expect a call from us soon, and we'll make sure to assist you in getting the correct discount applied. Thank you for your patience!”
"Should get coupon offer not just when you leave but on the login"
“Thank you for your feedback! We understand your concern about the coupon offer timing. We will review the current discount policy and ensure it's being applied fairly. Our team will reach out to you shortly to assist further and discuss your concerns. We appreciate your input and will work to improve your experience.”
"I loved how efficient the process of ordering contacts lenes "
“Thank you so much for your amazing review! We're thrilled to hear that you had an awesome ordering experience and found the process efficient! Your feedback motivates us to continue delivering top-notch service. We can't wait to assist you again!”
"I ordered contacts today and they were delivered a couple hours ago. Talk about fast service. Plus the discount on ordering for first time customers made it very affordable."
“Wow, thank you so much for your amazing review! We're thrilled to hear that you experienced such fast service and took advantage of our first-time customer discount. It's fantastic to know your contacts arrived quickly and at a great price. We appreciate your support and look forward to serving you again!”
"Well, I reduced my order, and I will see if I can be ''new'' somewhere else..."
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"Repurchased - Thank you a lot!"
"Kits is amazing, but I couldn't find the specific contacts I needed. I stumbled across this company and realized it was powered by Kits!
heck yeah!"
"They blend well in my experience. Getting my second order today "
"Best place to buy contacts! Will buy again. The shop is easy to buy from."
"So happy to see the Direct Bill option! "
“Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're excited about the Direct Bill option. It’s designed to make things easier for our valued customers like you, and we're so glad it's making a positive impact! Your satisfaction means the world to us!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback. We appreciate your comparison and understand your concerns regarding pricing and delivery. We strive to provide quality products and service, and we apologize for any issues you've encountered with your order. We will review your order details and reach out to you shortly to assist with any concerns you have.”