"Just a little confused, it’s also my first time using this, my girlfriend showed me this site."
"Tried ordering prescription glasses this time and I clearly need to leave it to dealing with face to face locations instead. Could not get the insurance claims to go through even with trying with online help. Chat agent took too long between replies and asked for photos that the chat bot did not accept. Cancelled glasses order."
"i like how easy it is to upload the prescription to the website and place the order using Apple Pay."
"I believe this price presented as a bonus reduction reflect for me either an equitable and honest price
Thank you to take this note in my future purchase, as I am vith Clearly for probably closed to 10 years. "
"Online ordering is easy. I don't ever get my order in a short time because of my prescription. When I do get the contacts, it is good, never have an issue."
"Saved on first order! Winning "
"Thank you for your great service and prices "
“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
”
"There is no reorder button
paying by credit card is awkward and hard to navigate
Make it easier to reorder "
“Thank you for your feedback, and we’re sorry to hear about your difficulties with reordering and making payments. We do have a reorder button available in your account once you’re signed in, which should make the process easier. We’ll also take your feedback into account to improve the credit card payment experience. If you need any assistance, we’ll be happy to help!”
"No big sales or deals same price everywhere"
"Because there’s not much option
I was looking monthly
But the brand I was checking there is only daily options and not vast colour options "
“Thank you for your feedback! We understand your concern about the limited options. Just to let you know, we do offer monthly colored contact lenses as well. We’ll be reaching out to you shortly to assist further and help you find the best option. We appreciate your patience and look forward to helping you!”
"I have chosen this merchant by recommendation. They had a great experience with this company."
“We're so thrilled to hear that you placed your first order with us! Having recommendations from satisfied customers means the world to us. We can't wait to provide you with an amazing experience just like they had. Thank you for choosing us, and we look forward to serving you!”
"Everything was going fine until you charged a processing fee at check-out. You were the most competitive priced until the extra processing fee was added on - right at the end."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I love ordering from Contacts Express. Thank you for everything."
"Great experience as always!!"
"Good simple purchasing and great discounts compared to brick and mortar store "
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback! It’s completely understandable to feel a bit confused, especially if it’s your first time using the site. We’re here to help you navigate through any questions you might have. If you need assistance or clarification on how to use our services, please don’t hesitate to reach out. Your experience is important to us, and we want to ensure you feel comfortable using our platform.”