"With first order my contacts where wrong but customer service was great. Got store credit. Delivery fast. Just ordered more contacts and sunglasses "
"Very easy to find the contacts that I required. after finding contacts just a few strokes I had entered and the order was ready. As a new customer took a few minutes to enter billing and shipping information. Payment mode and done. Less than five minutes to complete the order. Had I been a repeat customer it would have been quicker."
"Was able to choose and purchase my contacts in 5 mins. "
"Second time I order and hope they arrive soon coz my last lenses are ripped"
"For a couple years now I have been ordering my contacts from Contacts Express because you always have the best prices. Ordering online is quick and easy and the contacts are delivered quickly as well. I've never had any issues and will continue to shop with you."
"Really easy to reorder and to have shipped right to your door"
"I do not appreciate the added processing fees"
"Did not receive a coupons code discount "
“Thank you for your feedback. We’re sorry to hear that you didn’t receive your coupon code. To help us resolve this, could you please confirm if you are subscribed to our email list? Many of our discount codes and promotions are sent via email to our subscribers.
If you're not yet subscribed, we'd be happy to assist you in signing up so you don't miss out on future offers! Let us know how we can assist further.”
"This is the second time I order my contacts , they are wonderful
I highly recommend contacts express"
"I received quickly my order. It was exactly what I expected"
"The ease of re-order is fantastic! "
"Once you upload your prescription it is soooo easy to keep ordering. Love this site and their products."
"In the past, this was easy. I now have to pay with Apple Pay or PayPal. I won't use PayPal and was able to use ApplePay. Not everyone has that luxury. I couldn't get beyond your address/shipping screen for some time until I realized that I had to update my address to add the Country. It finally worked, but was a bit frustrating as the screen wasn't intuitive.
Also, I find your multiple pricing schema for exactly the same item disturbing. I am a frequent buyer, and I can always get a cheaper price by doing a google search and going to that result. "
“I understand your frustration regarding the recent changes in the checkout process and pricing inconsistencies. It can be particularly challenging when familiar systems change and become less intuitive. Your feedback about the need for clearer instructions on the address/shipping screen is invaluable, and we will take this into consideration for improvements.
Regarding the multiple pricing options for the same item, we strive to offer various promotions and discounts, but I can see how this may lead to confusion. I appreciate your loyalty as a frequent buyer, and your concerns will be addressed as we work to enhance the shopping experience. Thank you for sharing your experience with us; it helps us make the necessary changes.”
"not very user friendly! Checkout should be easy and linear"
“We're sorry to hear that you found the checkout process confusing. We strive to make our platform as user-friendly as possible, and your feedback helps us identify areas for improvement. If you have specific suggestions or if there's anything we can do to assist you further, please let us know. Your experience is important to us, and we're here to help.”
"Quelques clics pour commander et les prix sont super bon "
A rep from Contactsexpress.ca, KitsAndreaM, has responded:
“We understand how frustrating processing fees can be, and we appreciate your feedback. We strive to be transparent about all costs, and your concerns are important to us. We're continuously looking for ways to improve our services and provide a better experience for our customers. Thank you for sharing your thoughts with us.”