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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
4/5

2024-10-12

Price went up

"I am paying more for the same order now. Keep sending me saving promo code and they always have a trick above 100$ I’m paying 98 not nice! I have been a loyal customer for a while and not benefiting from this "


Rep reply posted 2024-10-14
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”


Verified
1/5

2024-10-11

bad discount code would not let me proceed after the error ocurred

"There is not way to clear a bad discount code other then clearing cookie/cache"


Rep reply posted 2024-10-11
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”


Verified
1/5

2024-10-11

Scammers

"You send me a coupon to get 30% off, then at the LAST step you remove the coupon saying it's not applicable. Why even suggest it in the first place? Also for the same products that I ordered less than a year ago, I just paid over 50$ more. Will definitely not come back nor recommend"


Rep reply posted 2024-10-11
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”


Verified
4/5

2024-10-10

bait-and-switch coupon codes

"advertized codes are accepted at billing but then declined at checkout, prices on individual items are also inaccurate due to being listed in their discounted state, but codes which only apply if you spend $130, ie. far more than the item is priced at. Etc."


Verified
2/5

2024-10-10

Coupon Code Scam

"I got a nice email when I left my cart that said I could get 30% off with HELLO code but when I go to put it in, it says for first time customers only. I found your email marketing very misleading and dishonest. I'll still buy the contacts thought so you probably don't care. "


Rep reply posted 2024-10-10
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”


Verified
5/5

2024-10-10

So far so good

"I'll know for sure when I receive my order.. ;)"


Rep reply posted 2024-10-10
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your fantastic review! We're thrilled to hear you're excited about your order, and we can't wait for you to receive it! Your positive vibes mean the world to us. Stay tuned—great things are headed your way! ?”


Verified
5/5

2024-10-10

Supper conven

"User friendly, easy to reorder!! "


Rep reply posted 2024-10-10
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
5/5

2024-10-10

2nd time around

"This is a second order. Loved the 1st one so much, I came back"


Rep reply posted 2024-10-10
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.


Verified
3/5

2024-10-10

No change in power

"I wanted to add a different power. Didn’t seem to be available. "


Rep reply posted 2024-10-10
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for your feedback. We apologize for the inconvenience with adjusting the power. We'll look into this issue and get back to you as soon as possible to assist with making the necessary changes. Thank you for your patience!”


Verified
4/5

2024-10-09

Easy

"Easy placing order online , no issues "


Verified
3/5

2024-10-09

Repeat customers deserve more

"New customers get 30%, repeat customers get 15% or 20%!! Not fair!!!
Why does the new customer get the better discount?
Shouldn't companies give the repeat customers the better discount for their loyalty??
"


Rep reply posted 2024-10-10
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for your feedback! We truly value our repeat customers and appreciate your loyalty. While new customers receive introductory offers, we also provide similar discounts and promotions for existing accounts. We'll review your concerns and reach back to assist you further. Thank you for your continued support!”


Verified
5/5

2024-10-09

easy to navigate and helpful customer service rep

"If they have the product exactly as your prescription says, you can make the purchase within 10 clicks. "


Verified
5/5

2024-10-09

Easily done!

"nothing more to say.........."


Rep reply posted 2024-10-09
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Wow, thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found the process so easy. Your satisfaction means the world to us, and we can't wait to help you again in the future!”


Verified
1/5

2024-10-09

Frustrating

"the website doesnt allow to continue shopping after adding item to cart. very difficult experience, i ended up paying for shipping twice on seperate items for orders placed at same time"


Rep reply posted 2024-10-09
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you for your feedback, and we’re sorry to hear about the frustrating experience you had on our website. This definitely isn’t the experience we want for our customers. We’ll be reaching out to you shortly to assist with resolving this issue and make sure you’re not paying extra for shipping on separate orders. We appreciate your patience, and thank you for bringing this to our attention!”


Verified
5/5

2024-10-09

great price!

"Much cheaper than other online contact retailers. Would recommend. "


Rep reply posted 2024-10-09
A rep from Contactsexpress.ca, Kits-AlexM, has responded:

“Thank you so much for your amazing review! We're thrilled to hear that you found our prices to be so competitive. We always aim to provide the best value for our customers, and it's fantastic to know that you would recommend us! Your support means the world to us!”