"Some reason my usual order is now $40 more than what I used to pay last year. $40 is pretty crazy"
"Easy to navigate and best prices. Recommend!"
"Super easy to reorder, fast and efficient "
"this is a huge headache, thanks to this website this is honestly pain free. Great website. Amazing price ranges and options. Love you "
"Very convenient that I could claim my order directly, website designed clear and easy to use "
"The best price I have found for my lenses, plus free shipping!!"
"I am very happy. I needed contacts fast and my optometrist told me I have to wait one month before I can order. This was no problem since I have my RX and was able to type it into Contacts Express and order immeditatly. Thank goodness for services like this. The contacts were also significantly lower prices than what my optometrist offered sell me the same brand for. I will only ever order contacts from Contacts Express in the future. "
"Very good experience. Wide choice of products "
"That was really easy to navigate through the website and place my order. It took me less then 5 minutes."
"Quick, easy, and hopefully fast shipping! "
"Pricing was really good and ordering was very easy. Thank you!"
"I have ordered contacts from contact express for a few years now I would say since 2015 and I’ve never seen such a big increase in the price of contacts. I used to pay $75.00 a box now it’s upwards to $155.00. Why is there such an increase. Also stop sending me these crappy cheap “Kitt” sunglasses I didn’t ask for them they’re crap quality and ugly. Maybe offer free shipping instead of the **** sunglasses. If I want a nice purse sunglasses, I will order them through an actual sun glasses store."
“Thank you for your continued loyalty to Contact Express over the years. We completely understand your concerns regarding the price increase and sincerely apologize for any confusion.
After reviewing your recent order, we noticed that the price difference is due to a change in the brand of lenses you selected. The new lenses are from a more premium brand, which comes with a higher cost. If you'd like assistance with exploring more affordable alternatives, we’d be happy to help you find an option that best suits your needs.
Regarding the complimentary sunglasses, we appreciate your feedback and apologize if they didn’t meet your expectations. We will certainly take your suggestion about offering free shipping into consideration.
Thank you for sharing your thoughts, and please don’t hesitate to reach out with any other questions or concerns!”
"efficient and fast. I ordered my contacts in less than 5 minutes"
"Fast, on point and easy to reorder."
"Took me 5 mins to re order super simple and convenient."
A rep from Contactsexpress.ca, KitsAndreaM, has responded:
“Thank you for your feedback. We make every effort to remain as competitively priced as possible, while still allowing for the best service and quality.
As a previous customer, you have established a certain level of trust with our company, and should know that we are a reliable source for all your future contact lens needs. As an additional effort to maintain our relationships with our existing customers, we guarantee the lowest prices. If you find a lower price through another online retailer at the time you are ready to place your next order, contact us, we will match it.
We would sincerely appreciate the opportunity to serve you again.
”