"What a nice surprise to see that I didn’t have to pay because I can direct bill my insurance!"
"Easy to buy , on time reminder product running low without being hounded. Reorder again with no hassle "
"I find the contacts to be pretty good and affordable. I like ordering online. Submitted my claim was great. The climate friendly shipping option was interesting and I used it.
Would give high stars if I didn't feel tricked into giving my phone number for free sunglasses only to find there's a $$ limit that has a very high threshold of $ 129++ . They should say that in a much larger font, to be more transparent. I wouldn't have given my number for SMS texts. bad marketing. "
"Quick, easy to navigate, and eco-friendly. "
"Didn’t owe after I submitted insurance information yet still had to provide credit card information "
"Alberta Blue Cross shows as an insurance provider I could direct bill but this is not an option"
"Always enjoy buying my contacts from contact. Seamless and EASY! love the discounts as well."
"I love the direct billing option"
"Everything good except if you leave the site and then come back to it, the price goes higher. And their 30 percent off discount for new customers isn't really that since they hike the price to make up for it.
Edit: They saw this review and applied a discount of $35.95, which is probably quite generous, considering I only ordered a month's supply. They asked me if I would like to update my review to reflect this "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"First order online and it was easy peasy "
“Wow, thank you so much for your amazing review! We're thrilled to hear that your first experience with us was so easy and enjoyable. It's great to know that we could make your online ordering process a breeze. We can't wait to serve you again!”
"Why I can not apply the HELLO coupon"
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"No........................"
"It was so easy to upload my prescription and place my order. "
“Thank you for the fantastic review! We're thrilled to hear that you found the process quick and easy. Making your experience seamless is our top priority, and your feedback brightens our day! We can’t wait to serve you again!”
"Price changes to a higher amount if you go to use a store credit , not a promo code .. very deceiving"
“Thank you for your feedback, and we apologize for the confusion regarding the pricing. We will review your order to investigate the issue, and a member of our team will reach out to you shortly to assist with this. We appreciate your patience and understanding as we work to resolve this for you.
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"Quick Quick and Quick delivery"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our quick delivery service. Your satisfaction means the world to us, and we can't wait to serve you again!”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for your feedback! We're glad to hear that you’re pleased with our service and the quality of our contacts. However, we apologize for the confusion regarding the promotional offer. We appreciate your input on the clarity of our marketing and will definitely take that into consideration for future communications. We will reach out to you soon to discuss this further and ensure you feel valued as a customer. Thank you for your understanding!”