"Order came in a day later than expected, but at least it came in, I was told that I will not get charged for the extra next-day shipping fee, which is good."
"I tried to reach out to the chat bot but it kept giving me general message. I was trying to put through the payment several times using the HELLO coupon code. This is a new account. "
“We apologize for the inconvenience you've experienced with our promotions. Some promotional codes may have specific conditions, such as a minimum order amount, which could affect their usability. We will review your order and reach out to you shortly to apply the correct promotion and ensure you receive the best possible offer.”
"processing fees?
Fall Coupoin - Give me the best price right away."
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"I’ve been using contact express for almost 3 years now and I’m overly satisfied with their service. For me it’s the quickest, simplest and cheapest yet greatest way to obtain my monthly lenses without wasting my money and time on useless optician reviews and endless waiting lines. "
“Wow, thank you so much for your amazing review! We are thrilled to hear that you've been with us for almost 3 years and that our service has made your lens shopping experience quick, simple, and affordable. Your satisfaction is our top priority, and we’re excited to continue providing you with the best service possible. Cheers to many more years of effortless lens ordering!”
"Ordering was a very smooth experience. Would recommend. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had a smooth ordering experience. Your recommendation means the world to us! We can’t wait to assist you again soon!”
"Pacific Blue Cross is my work benefits provider. ContactsExpress does not have Pacific Blue Cross as an option. Pacific Blue Cross is a major provider in Canada and so, your so called ability to accept benefits online is misleading. "
“We understand your frustration regarding the limitations with Pacific Blue Cross and your expectation to claim benefits online. While we are continually working to expand our partnerships with various insurance providers, we recognize that not having Pacific Blue Cross available can be a significant inconvenience. Your feedback is valuable, and we will take it into consideration as we aim to improve our services. If you have any other concerns or questions, please feel free to reach out for assistance.”
"The purchase process was very easy and quick. I like the ability to upload my prescription so I don't get anything wrong. Good price."
"Easy to re-order and fast service. "
"So Easy, so simple, so user friendly"
"Had to try a few times before I could make the purchase, then after, I received a sms to apply for 30% discount. Too late. :("
"I was able to order very quickly and easily and for reasonable price "
“Thank you so much for your fantastic review! We're thrilled to hear that you found the ordering process quick and easy, and that you were happy with the pricing. Your satisfaction means the world to us, and we can't wait to serve you again!”
"I got a coupon no where on the email does it say a minimum purchase is required. I am okay with that being a condition but you should state it up front in the email.
The website doesn't have a continue shopping link on the cart page. It isn't hard to put in and makes shopping so much easier. Talk to your web designer they should have included it."
“Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the coupon terms. Your feedback is invaluable, and we truly appreciate your insight. If you have any further suggestions or concerns, please feel free to reach out.”
"New clients always get better prices. "
“Thank you for your feedback. We understand your concern, and we want to assure you that we value all our customers—both new and existing. Our team will reach out to you shortly to assist and ensure you get the best deal possible. We truly appreciate your loyalty and look forward to continuing to serve you!”
"I wish I'd been able to see the quantity of contacts in my cart, and to see that information while checking out."
"Everything was easy to find. The prices were great and the selection is vast!"
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with your first order. Please rest assured that we are urgently checking with FedEx to investigate the delay in your shipment. We will provide you with an update as soon as possible. Once again, we apologize for the trouble this has caused, and we truly appreciate your patience.”