"Excellent experience. The product arrive in time and order."

"I have ordered many times a lot of different items, they always take a lot of time to arrive (like 4 or 5 weeks tops), sometimes they send me emails saying 1 or 2 products need to be restocked and give me choices like canceling the order or send me the available items before, once in a while packing quality is not the best, buy most of the times (like 95% of the times) my order is fulfilled exactly as it supposed to be and all items are the same as I ordered.

Once I've cancelled one order and they immediately refunded me by paypal, I have no complains, some of the products have a very good quality, some are in minor ways different from the pictures in the web page but as I said, I can't complain, most of the items have great quality for it's price and it's great that non have a shipping cost."

"I have been ordering from dx.com since summer 2013 and, although there were some problems with goods which were "not in stock" after being ordered and paid for, I am satisfied with the experience. The proof: I ordered again some items and I think I shall do it again this month.
A "big" minus is the 4 weeks (or more) for delivery."

"OK, sometimes when ordering some special items. Shipping time is long because of China post as the only shipping method given expect 2-4 months.
Customer service sometimes works and sometimes not. Often they don't understand English and answer is more or less funny.
Refund is not given only store credit for bad items.
Sometimes it is cheap if you calculate prices.
They send old and used coupons\gift cards. No special all around %sale codes or seasonal sales. High prices in general so compare prices. Sometimes they have crazy long holidays in the weird times of year so prepare for delays. They don't check\test the items they send at all so you might get DOA=dead on arrival items. So prepare time when ordering. If you need the item TODAY don't order from DX.com."

"I ordered 2 things. After waiting for my orders and not having received them, I live chatted them and they told me that the waiting period was 14-30 days. I am about at three weeks. I received it today. I plugged in the wifi router and everything worked perfectly. Also I cancelled a few orders when I didnt really know what I was looking for and the cancellations went through promptly. I spoke with them through email when items were not in stock, and they responded quickly. I am still awaiting a tablet so I cant comment yet on that. I figured a month is ok to wait from China to Canada. I bought stuff from ebay before and they all take about that long to get here. I do like the company so far. They have not given me a reason to unlike them at all."

"Customer service is very bad. Frustrating to work with company. "

"I received one product that was defective. I emailed customer service and they replaced it at no additional cost to me. I have no complaints and the products were as advertised. The one drawback for me is that it takes 3 weeks or more for the products to get here."

"Total useless company! None of the customer service numbers work. Online chat is staffed by idiots. NEVER buying from them again!"

"I requested a refund from seller for merchandise never shipped after almost a month. but paid for. At the same time, as the window was closing soon, I filed a Paypal dispute to protect my interest.

The vendor responded, saying that I need to close the dispute as their "system" cannot process the refund.

I responded that I will not close the dispute until refunded and they replied, "sorry,if you can not , the refund will not reach you successfully by our system,sorry".

I suggested they fix their system and that I would escalate to a Paypal claim.

This operation sounds like a scam to me, taking orders, charging for same, not delivering and then claiming because you dispute the charge, they can't refund what they charged. Worst vendor I've ever dealt with."

"Good service, products and prices

I've already bought a lot of things from them, the items took a long time to arrive but all of them are in my hands, they always delivered my products.

I've received two defective items and in both cases the refunded me."

"Worst shop I've dealt with. 2 of the orders were cancelled and no one ever tried to do anything in 3 days and I missed all the deadlines with such support.

Every "live support person" doesn't know anything about the order status and says it is sold out but WHY THEY DID NOT TELL ME RIGHT AWAY?

After the order was cancelled it said "awaiting payment"
WHAT? I ALREADY PAID FOR IT 3 DAYS AGO AND WAITING A REFUND!"

"Crappy customer service+Crappy products packing!
Products heavily squeezed and damaged at arrival.
Customer service extremely poor!
Customer service speaks poor English!
Customer service refuse full refund for defective items.
Details:
The 3 items I received are heavily damaged. Their boxes are severely squeezed that they were torn broken. The reason is that the seller didn't pack them properly, simply using a piece of paper to wrap them. They are not suitable as Xmas gifts anymore. Wasted my time. This problem could entirely be avoided if you put the 3 items in a packing box and securely pack them! Therefore I request a refund. I can ship the items back to you if you will pay the shipping cost! Also, I paid $15 customs and VAT. Even if the seller issue a full refund, I still loose the $15. I intended to given them as Christmas gifts to my friends. Now they can not be used by me at all.
I asked for a refund. They are willing to pay only 40% of the price I paid. They are not going to refund the customs I paid for the defective items. They wasted me a lot of time and the dispute is still unresolved!
Stay away from DX!!!!!"

"I've got a very good opinion of DealExtreme.
Since my very first time purchasing electronic products in Internet with them, some years ago, I've never been defrauded.
Besides very good prices and huge offer variety, they have a perfect customer service.
I totally recommend buying with them."

" I did not receive the the shipment that I bought at dx. So I made a complaint with Correios in Brazil. After months of delay, they told me the object was not located in the postal stream. As international postal standards. the object belongs to the sender until it has been delivered to the recipient.
So, I asked dx to demand that Correios pay the compensation of loosing the shipment and send the package to me again.
Dx solved the problem
"

"They are really good. I buying from DealExtreme last 3 years.
I newer had some big troubles with them. Customer support is great and they really trying to help, thanks allot to DX customer service team :)
Quality of products is good also. Delivering time for some countries is little slow, but I am sure that they will improve this in the future."