"Dell has the worst customer service I have ever seen. Buy a Dell only if you want to be tortured by their horrible customer service. What's worse is they don't care. On the first day I bought my computer, as we were setting it up, the technician told me my computer was slow due to the downloads to set it up so I had to purchase "System Mechanic" for $78 and a software contract to keep the computer running. Once I naturally got upset, they couldn't wait to get me off the phone. This is outsourcing gone bad to the extreme."

"Dell Technical Support and Customer Service is the absolute worst ever. I have never dealt with a company that is so rude and unwilling to resolve customer issues. A couple weeks ago I had a touch pad issue, dell sent someone out to repair it. The guy burned up my hard drive! Dell told me they would not pay for me to send my old hard drive to someone to try to save my information and they would not give me Microsoft Office again as it was lost on my computer. They said if I wanted it again I had to purchase it and they would not be responsible. Then they sent another guy out to simply replace my hard drive which was covers under my insurance with them and basically forgot about me. I have never seen such a thing! So I have to pay for my hard drive recovery and purchase a new Office program for my computer.. I had no clue it would be this bad. I will never purchase ANYTHING from Dell or their offiliates. I have several order and invoice numbers from the last 2 weeks, the one I am entering is my the one I was given on the phone today."

"I just spent over 2.5 hours speaking with Dell's customer support. No lie, 2.5 hours.

I have a Dell printer. I bought ink for it. The ink was $74. The printer stopped working. Dell told me they had a solution, but it will cost $130. So with the ink and 'repair' cost I would have spent over $200 on a old printer.

I asked to get my money back for the ink. I called every number, and was transferred so many times at Dell that I began to be recognized by the 'customer service' people. as they were transferring me around.

I took me TWO AND A HALF HOURS to get this god awful company to give me $74...... I didnt even care about the money in the end, I just want all things Dell out of my house.

I just bought a Toshiba computer, and now I am going to destroy the Dell printer and Dell laptop I have.

DO NOT EVER BUY DELL!!!!!!!!!

I can not express how much I hate this company! "

"I decided to buy a new gaming laptop for upcoming games this year. I've always thought the alienware laptops looked nice so I thought I'd go that route. Found out Dell bought it a fee years ago and that gave me pause because I bought an xps for over 3k a fee years ago and it failed on a constant basis. Needing many hardware replacements. Decided to give them another chance but that was where I wish someone had stopped me. I ordered the laptop and shortly after realized the ram and graphics card would not be properly utilized with the processor. Called up support to swap out the processor for an upgraded one that would. I was slightly past the four hour window where I had time to cancel. They said that it would be shipped to me regardless of the fact that the laptop hadn't even been built yet. So they tried to get me to keep it by offering me $75. I said no thanks I just want to upgrade the processor. It took a bit of convincing, multiple days and multiple dell support individuals to get them to accept the return without a restocking fee.  They said I could reorder with them over the phone, So I said that works for me. The language barrier must have been causing an issue because by the time I was done and he put the order through it was wrong and the price came to almost $300 more than it should have been. I immediately called back and cancelled it. I told them I would just reorder online as to not have anymore issues. I ordered it online and everything seemed fine. Got a call a few days later and they said there had been some kind of compatability issue with hardware and they had to cancel the order and reorder me a new one. Luckily the caller was an American because she ordered me the exact specification laptop I wanted and it was the correct price. I received the laptop the other day and was all excited. I took it out of the box, opened it up, pressed the power button and tried to move the on screen pointer with the touchpad only to find out it was unresponsive. I hooked up an external mouse to set up the initial first time information. Tried to troubleshoot but still nothing. Called support which luckily was not the usual Dell support since it was alienware. The tech guy was able to run diagnostics and determined it to be a hardware issue and that the touchpad and palm rest would need to be replaced. I couldn't be more annoyed and frustrated right now. It's a brand new laptop right out of the box and it already needs to have someone crack it open and repair it. Maybe I'm just that one unlucky person that this happens too but from what I've read it's not just me. 

Tech guy came out today and took apart the laptop to swap out the touchpad. He noticed that the connection looked, as best as he could describe it, like it had corroded between the connection. He showed it to me and it was clearly obvious what the problem was. Way to go Dell. Putting in corroded part in a brand new laptop. New touchpad works great. Glad to finally be putting this behind me. "

"This has to be one of the worst Dell experiences in my life. I placed an order for a Studio 15Z laptop. During the course of the order experience Dell changed the ship date twice. It took 28 to 30 days to receive the order.

Dell under estimates their forcasts for computers. Before the parts showed up 30 minutes prior to computer build. Now you place the order, Dell orders the part, the vendor takes up to 3 weeks to build and ship the part to Dell! Customer waits a month to get new computer. When the computer did arrive it only ran for a total of 2 minutes before it completely died. It's obvious that Dell is not bothering to turn the computers on and test prior to shipping. Computer burn-in is now a customer function! After waiting a month I couldn't take any more. I just shipped it back it Dell. The same day I shipped it back I went to hhgregg and purchased the same system locally for $111 less.

About the same time I ordered the laptop I helped a customer of mine ordered an off the shelf Dell mini tower from the Dell home website. That also took a month to get delivered. That computer would only power cycle. When Dell was contacted, they said we don't have the motherboard or power supplies in stock it will be a week before we have those parts in stock to send out to you. Really an off the shell desktop system and Dell doesn't have the repair parts!

As a consultant I will not be recommending purchasing computers from the Dell website for any of my clients. This has been the worst computer experience I have ever had, and I have ordered hundreds of Dell computers over the last 8 years.

IMPORTANT ADDITIONAL INFO! If your order ship date slips twice call Dell and ask to talk to sales resolution, or customer returns. Ask what your options are to cancel the system. The rep I talked to offered my $50 to keep the order going, then we talked some more he said if I give you $75 will you keep the order going. Ok, so now I know that this is a negotiable item! So I said if you make it $100, I will keep the order going. So he put me on hold for 3 minutes and said OK I got it approved. Also make sure that they also agree to allow you at your option to return the system with no restocking fees! Don't hang up until you have a Case #. He said call back after you receive your order and mention your case number and we will issue a $100 refund to your credit card. Since my unit died 2 minutes after power on, I opted for the return with no restocking fees. Make sure you are dilligent. "

"Here is a tip when ordering from Dell: Order from the small business section, and order a business grade Machine (Latitude, Vostro, Optiplex.. etc). I have placed several hundred orders from dell and never understood the bad rep they get on the customer service side until I had to call support for client on their home machine. Dell support for the home side is not the same as the business side. It’s like 2 separate companies.

You can just make up a business name when you order and use your home address.

Business grade equipment is a bit more expensive.. but it's much higher quality and the support is usually US based and quite good. It's well worth the few extra bucks.

I must also add.. Since I work in the IT field, I do my own troubleshooting, and usually only call support for hardware replacements. Even on the business side the support for software related issues is not great.. but troubleshooting symptoms that could be any one of several thousand problems is not easy. And these problems are usually caused by the user. I have never once received better support from HP or Toshiba than Dell, and Sony support is about the worst out there.

On the business side, the on site hardware service is excellent. You will have a tech with all the necessary parts at your home / work “usually” the next day to repair your machine.

With the completecare accidental coverage (I always get this on laptops) They replace anything for any reason. If you spill water on it, or simply feel that your screen is not as bright as it used to be. (I had my screen replaced on my XPS laptop last week.. as my 3 year complete-care was just about to expire and the screen seemed a bit dim in the middle.)
"

"This monitor was suppose to be here in 7 days. It has been delayed THREE times with a new delivery date of Aug 4th. (ordered July 17th) As a first time Dell Customer, I will NOT be purchasing from them ever again... This monitor was a birthday gift for my Mom. It was ordered two weeks before her b'day and won't arrive on time. HP and Apple have never let me down and I can not, nor will not recommend Dell to anyone! They dissapoint. Sorry Mom...."

"I got crumbs under my laptop keys and called dell wondering if I could take the keys off to clean it. The tech rep was clueless, tried to come up with and answer and ended up selling me what he said would clean under the keys. Once I got the email about my order, I found I just bought a keyboard cover!! Then, today, one week later, I checked the shipping status of my stupid keyboard cover and found that it got sent to Texas. I live in IDAHO!! Don't ship jobs that qualified Americans can do to India. I can't understand them, and they can't understand us. That's how my damn product got sent to Texas! I will never deal with Dell again! They SUCK!"

"Dell support is horrible. I bought an Inspiron laptop three months ago. The operating system crashed and I spent hours on the phone with 'non-english- speaking tech staff. It is very very diffcult to communicate with this technical staff. I will not buy Dell again. "

"It's no surprise they don't monitor this site for their reviews. Do they really care? Over the past 5 years I've purchased 2 laptops, 1 desktop, and 1 monitor from Dell, and none of them are working. One of the laptops, the desktop and the monitor are less than 2 years old. The desktop's harddrive crashed and the monitor died a couple of days ago. On both laptops the battery has died and the power supply needs to be replaced. I wouldn't buy a Dell of the Dell CEO gave it to me for free. We borrowed an HP from a family friend that is at least 4 years old and the only problem on that is it's slow, probably needs to be clean and a faster processor. Dell...DOESN'T EVEN LAST LONG!! Never again!"

"Excellent experience. Fantastic and very Friendly Customer Service. On Time Shipment. Match competitors online price. Post Shipment Tracking Calls. Better than Amazon! "

"6/09/11
Dell Latitude d830.

My computer has a hardware problem and wont turn on .Dell would not honor the extended warranty I bought from them . Then they tranferred me to a guy in India who cant speak english who tried to sell me another warranty. Never buy a Dell again. Ill be buying a HP."

"I just spent an hour dealing with the most incompetent support staff at Dell. I purchased an Inspiron Mini less than 2 weeks ago. The case is shoddy, at best, and there's no way it will stand up (it's refurbished and I suspect it wasn't reassembled properly). Their response was to offer me money to keep the machine. I said no, I wanted to return it and they indicated there would be a restocking fee. In order to NOT have to pay the fee, I would need to speak with tech support. "How do you expect them to remotely diagnose a cracked case?" I asked the rep, who kept insisting that I speak with tech support.

When I finally agreed, I was sent to the WRONG support department.

Did I mention this is after being disconnected FOUR TIMES???? Never again."

"Dell has absolutely wonderful support as long as you are looking for some equipment and are waving a couple thousand dollars in their face. After that, you might just as well be talking to your foot."

"Is there a negative number I can give Dell?

Dell Customer Service is the absolute WORST! Why did they outsource all their CSR to India? Trying to have them HELP you is such a foreign concept to them! The only words they know how to say is: "I apologize". "Please wait a moment". "I understand your issues, however, there is nothing Dell can do". "Thank you for choosing Dell". No other words come out of their mouths (at least in English). I think those are the only words Dell trained those people to say (it's a good thing they did outsource it, then).

I ordered a product. Was supposed to arrive in one week. Got delayed. I ok the new estimated delivery date, rather than cancel because i NEED the product. Waiting. Got delayed again. I called customer service (what a joke that experience was. took up 60 minutes of cell phone minutes!). See words up above.

Fine. I wait. Got delayed again. I called customer service (have i not learned?) and they offered to ship the product next day. Great! that satisfied me for the time, but mind you, this product is almost 3 weeks late now and i work at home through the computer so no production for almost 3 weeks is no good.

I wait. Delayed again. Only this time they don't have the courtesy to notify me of the new revised delivery date. i call customer service. they offered me a $15 gift card. Why? i would NEVER purchase anything from Dell again, but i say ok. They never sent it. Still waiting for the part. Delayed AGAIN. i call customer service. what is going on? see words above. I wait. Delayed again.

Seriously? i call customer service. OMG! The product is finally in stock. Ok! We are in business. Please ship today for next day deliver. I check my tracking number and some doofus sent it UPS Ground! Are you kidding me?

I call customer service (seriously. when will this end?). See words above (i'm dead seriously. they don't know any other words!). i trust UPS to get me my product more than Dell. Customer service sees my numerous calls. I cry. They offered me $30 refund. I may die before i see that.

I really Dislike Dell and i hope i never have to deal with them and their customer service again!

If i could I would rate is NEGATIVE!"