"Dell sucks! Ordered a laptop in Sept.2001 on their 30 day review policy. On day 21, I started calling to get a return authorization number and was always on hold for 30 min. before I hung up. This happend 4 or 5 times. Finally on day 29 of receipt, I called and after 45 min. got through to be told that my 30 days had expired. The 30 days starts on the date of the their invoice date, not the invoice date I had on my paperwork. I asked how would I know what the actual invoice date was on their end if it didn't match mine?? I was talking to an alien and then talked to the alien's supervisor(another alien) and I mean from outer space. They said I should try and sell it on ebay to recoup my loss. Here it is 2011 and they are still passing the loan around trying to collect. What a bunch of idiots. Oh yeah, I sent it and the printer back to Austin (38.00 w/ insurance), only to have the laptop only show back up, loosely packed in the boxe 2 weeks later. What a jerk you are Michael Dell."

"Bought a XPS 9100 and a printer v715w from Dell and the support SUCKS. Do not buy from dell. Once the have your money the deal is done for them. My computer and printer wont comunicate. Bought a 35 dollar printer at wal mart and it works fine. I went through 6 chats with Dell support and that was a big waste of time. they could not figure out problem and want to charge me for a repair a month after i spent $2500.00"

"I ordered a refurbished xps 14. I was shocked at what I received: no box, no manuals, no packing slip. It was just a computer and a power cord. The computer was VERY worn: the stickers had visible wear, the back of the screen had scratches, and the left hinge was clearly broken and made a creek sound every time you open and close the lid (also the lid would not sit flush). The listing said "with TV Tuner" so naturally I expected the laptop to come with a TV tuner (but it doesn't). I was not happy with the computer and wanted to return it. When I ordered the computer the sales people were all very nice and helpful, but the support service was a different story. Trying to return the computer was extremely miserable. I was losing my voice to start with so it was difficult to talk, but support is not offered via chat. I was transferred to 8 different technicians each time verifying my name, address, phone number, and my issue. Technician number 7 (Ruben) badgered me saying I could not return the computer and if I did I was going to pay almost $100 in restocking fees. I told him I wanted to talk to his supervisor and he continued arguing and wouldn’t transfer me. Finally after several tries he transferred me. The supervisor immediately came on and told me that I was lying (that the computer didn’t say it would come with a TV Tuner) and that the condition I mentioned was typical of Dell’s refurbished laptops. After 2 hours on the phone and threatening suing Dell they finally agreed that the computer did mention a TV Tuner and allowed me to return it without a restocking fee. The only reason I didn’t order an HP Envy to begin with is because I have heard bad things about their customer support, but it couldn’t be worse than Dell’s. This was the final straw and the last time I will ever buy a computer from Dell."

"On 1/31/11 I ordered a pair of Steel Series Siberia V2 headphones from Dell.com. They were listed as available and in stock. 3 days after their projected ship date I received an e-mail from Dell support letting me know that my order had been delayed. At this point I called and complained that they had taken over 2 weeks to notify me that the product was not available at this time and I have been queued into their waiting list for the item. On 2/28/11 I was called and told that the item has been delayed again due the product not being available.

I was fed up at this point and canceled my order, which is still pending without confirmation at the time of this review. I immediately then went to NewEgg.com and found the same pair of headphones at a slightly higher price and included shipping costs. In less than 6 hours from the placement of the order (11am PST -8GMT) NewEgg.com had confirmed, processed and shipped (with tracking#) my order.

Dell has lost a customer and I should have heeded my company’s warnings when I placed the order. NewEgg.com has made this long time customer of theirs extremely happy and willing to pay the extra few dollars on items that might be found cheaper somewhere else for reliable service and order fulfillment."

"well, i'm writing this review with my computer in safe mode at the moment.
i bought my inspiron 14 (for about $600) on may 16, 2010.
on january 31st, 2011 my computer showed me the black screen of death with the horrible words: "hard drive not found" on it.
i called dell.
long story short, they made me buy a 250.00 one year warranty for "software" issues. because the hard drive crashing was "my fault".
they then sent me a new hard drive in the mail that i had to install myself. (which i had to look up how to do).
today, is february 27th, 2011. and my computer is running so slow, that i cannot open anything.
i called dell.
they informed me that this is a "software issue" and that they could help me.
for $299.99.
they said that i purchased a hardware warranty. and/or they have no record of it. yes, they actually told me these two contradicting things.
i feel like using the f-bomb.

i'm buying a new computer.

( not a dell. )
"

"I purchased my Inspiron two years ago for school for about $1400. I opted for the three year warranty appx. $160. Within six weeks, my computer was freezing every time I turned on my computer. It flashes on and off for 1 min. I called Dell to service my computer.

Dell said my issue was a "software" issue and the warranty does not cover it. The warranty only covers "hardware" issues. I was out of luck. Then, they referred me to hours of fruitless discussion with IT staff in India. Friendly, but futile and frustrating. So, I deal with it.

Recently, I had a keyboard issue. I called to get it serviced and the IT staff was rude to me because I requested that he come and replace the keyboard himself (inclusive in the warranty). I was uncomfortable with the entire situation.

Today, my laptop battery has died. Naturally, I call to see if I can order another battery under my warranty. Afterall, it's a hardware problem. BUT, it's not included in the warranty, so I have to dish out another $150.

Bottom line, you can pay a comparable price for a better product. I've used Macs and they blow Dell's computers out of the water in function, design, and customer service. If you do purchase a Dell, expect to have hardware and software issues within the first year. These computers are not engineered to last longer than three years.

Finally, if you are considering a warranty, realize you are not getting what you think you would get. The coverage is so limited that you are better off saving the money for a rainy day.
"

"DELL SUCKS MORE THAN ANYTHING IN THE WORLD. DO NOT PURCHASE LAPTOPS FROM THEM EVER.

I ordered a laptop from them and after FIVE days of me doing a TON of school work on it the hard drive all of the sudden crashed and i couldn't even turn my computer on. Then, they wanted to charge me to get my files back from the broken computer and tried to convince me that it was my fault the laptop didn't work. They sent me a new laptop a week later and it was THE WRONG ONE. So now I'm without a laptop AGAIN and I'm a graduating senior in college. MAJOR inconvenience to my life and they are NOT HELPFUL AT ALL OVER THE PHONE.

WORST experience i have EVER had with a laptop/computer in my LIFE. I hate Dell more than anything in the world and I hope their company gets screwed over because they SUCKKKKKKK."

"dont buy their software support or any other type of support. They said they could help me with any questions I had about my softwares on my dell computer. Well they made most of my softeware ineffective and I had to sit hours reinstalling. One very important software is still malfunctioned. They dont know anything about software. Trust me .. They dont and they dont help. dont believe their scam."

"My experience with Dell fulfillment has been extraordinarily bad.

- I ordered the TV on /1/29/2011 and received email confirmation that it would be delivered by 2/3/2011.
- 2/3/2011 and no TV. Called Dell. They said that it will be delivered by 2/7/2011
- 2/7/2011 and no TV. Called Dell. They said check with Pilot (the delivery company). Called Pilot. They don't know where the order is. Called Dell. They said call Pilot. Called Pilot and they finally said that Dell hasn't given the TV to them as yet. Called Dell and Dell finally bothered to check and said Yes. Oops! TV hasn't been given to them. No apologies. No sorry. Nothing! I had had it by then and I cancelled the order. I wanted an email confirmation of order cancellation and the CSR refused to send an email and just gave me a case number (830342951)
- 3 days later (2/10/2011) apparently the cancelled order is scheduled for delivery. Call Dell yet AGAIN. Confirm cancellation of the order. Escalate the case and insist that I be sent an email The manager says that they will and confirms cancellation. I get an email not saying that the order has been cancelled but just sating the case number (830545055). This was NOT what I requested at all.
- Next day (2/11/2011), I start getting calls from Dell case specialists asking me when the TV needs to be scheduled for delivery. I reiterate the cancellation of my order. And they start explaning what needs to be done to initiate a return. I say I don't need to do this since I have already cancelled before it even got shipped.
- 3 days later (2/14/2011), the order status is updated as delivered even though I have not received anything (nor would I have taken delivery) and case specialists are calling me again.

Lesson learnt - Never buy from DELL again. For a company that was built on best-in-class logistics and supply chain management, this has been the single worst logistics experience I have faced.
"

"I've been DELL customer for years...but it seems like their customer service is getting worse by year.
My wife got me DELL Inspiron 560 with a STL2220LB monitor on X-mas 2010. The monitor was defective - looked like a solid particle was stuck inside the screen at left corner of LCD screen. Tech support explained me that according to manufacturing guidelines if the defect is less than 6 pixels then it is not considered a defect and I will have to deal with it. It took me couple hours to explain this tech(Cannot pronounce his name) that this defect cannot be considered as pixel damage but physical damage instead but he kept repeating the same thing over and over like a parrot. Once he told me that he can’t do much for me I then eventually stopped being nice and told him that I will return all of the merchandize back to them including couple laptops that I got and I will send it to him directly. I had to get ignorant and get on his level to get his attention and get him to speak to his supervisor. They decided to go ahead and replace the monitor. This is when the fun began.
Having faith that they will resolve my situation I decided to buy another monitor and asked the tech to place an order for “exactly the same type, model and size monitor” so that I end up with dual screen that I need when I work from home. What a mistake!!!
1. Deffected monitor was replaced but with U2211h instead of STL2220LB(which they had in stock!). Replacement monitor is refurbished.
2. When I checked the status for additional monitor that I placed an order for – it was the wrong one too!!
So now I got 3 monitors which I am returning. I spent at least 4-5 hours on the phone being transferred from one place to another. When I called them at 8:30AM EST I got routed to India and they said that they will route me to correct place which happens to be in US and the place they routed me to is not open – the message said call back during business hours ? The guy never even bothered calling me back!
It was fun overall but what I learned from this experience that they finally lowered their standards trying to compete with other resellers – what a shame! I am very disappointed with DELL and this is last time I ever purchased anything from them!
Our family has a big account with them which grew over the years but it looks like I will be closing it once I get my promised 2 monitors – hopefully they will get my last order right or I will pack all my DELL “crap” and send it back to them!
Just a suggestion: Just walk into CompUSA and buy it from the store. No hassle – don’t have to deal with incompetent tech support that DELL provides – this is just unbelievable!
"

"I purchased tech help to find out try getting issues fixed with my notebook. After a few steps and two minutes later customer support says i'm having issues with my HD and i needs to be replaced. so i asked what it would cost for a new one and after finding out it would be cheaper to purchase on at a local retailer i asked that i be refunded for my $60 support in which he says he cant refund support but if i purchase a hard drive from them it would be credited towards the Hard drive. later to find out it was not credited at all. I then asked what my shipping options were since i was going out of town he confirmed to me that my order would be shipped on a Tue. as it was needed. and yes that day came and i did not receive the product, i called for a tracking number and they shipped product to the wrong state and i will not have product for approx. a week later. Now the computer will not be able to be fixed until i get back, plus when refunding HD they ordered and sent wrong one. "

"Oh my, where do I start?
Ordered a computer from the Dell clearance centre for my wife for Xmas. No real issues here other then the sound card and one USB does not work. Still trying to get them to fix this but I do have a felling this will be repaired one way or another. I received a 15% coupon for another order and so ordered an XPS loaded for myself. The order went through but did not take the 15% off. I called them directly back and they help me cancel this order and once I received the cancelation email, I reordered and this time it worked with the 15% off.
I received two computers and was charged for two computers on my credit card. I was assured by Dell that they would make this order correct but... at least 10 hours on the phone with them and two attempts for them to come pick it up (which I am not even in the country for 3 months and had to make arrangements for someone to sit and wait for them) they failed to pick it up. I had the unopened package taken to UPS and Paid $13.40 of my own money to ship this unit back to sender. My credit card charge has been paid to keep up good standing with Visa and I am still out the charge of the computer I did not order. I have filed a complaint with the BBB and Visa.
Still unresolved at time of writing.
Buyer be aware of Dell's policies and practises. Very poor customer service.
Shame on you Dell. So much for buying a USA computer. We should revolt within and make you a company we can be proud of. Its no wonder this country is in the shape it is in.
"

"My wife's Dell Dimension 9150 had the old Blue Screen of Death last week. I decided to trying reinstalling XP, but to my surprise there were no restore discs included with the shipment (she still had all the original documentation). Instead, there was a card that said to obtain copies of your operating system visit: support.dell.com/pcrt which apparently is no longer a valid web page.

I called their customer service wondering if it was still possible to obtain copies of the CDs and it turned into a two-plus hour ordeal. The original woman I spoke with took 15 minutes before she told me that they no longer sold XP. I explained that I was not looking to purchase it, just trying to find out it if it was possible to obtain the restore CDs. To that, the replied with, maybe you would like to upgrade to Windows 7 have you heard about all that it has to offer. Again, I said I did not want to purchase anything. I just wanted to reinstall windows. She told me she would have to transfer me to technical support.

The first technical support person (clearly in India) took almost 20 minutes going through what my problem was and the service tag number on the PC. At that point he revealed that he only deals with the Inspiron line and I would need to be transferred to some one who could help me with a Dimension line PC. Considering the first thing I gave him was the model number, you would have thought he could have transferred me earlier (although, the fact that he had to transfer me at all is pretty bizarre).

The next technical support person, again try to sell me on upgrading my OS. I must have explain the situation to him four or five times before he seemed to understand what I wanted. I even read the card to him with the bad web address word for word at one point.

Eventually, after speaking with a "specialist" he told me that this one time, he would be able to send me an XP Home CD which I find quite nice of them since my wife had paid for the OS when she originally bought the system.

Now comes the amazing part, after they decided they would send the CD, it still took another half an hour on the phone for him to finalize the transaction and give me a dispatch # for my problem. This involved him needing my name spelled three seperate times, my full address twice, my home phone number twice, when I would be available for a follow up call and what time zone was that in? REALLY, what time zone?!?! I just gave you my address, figure it out!

At one point in the call I sat there in silence for eight minutes (not actually on hold, just listening to the sounds of the call center) while the technician wait for his "slow computer process my information." I could not resist the temptation to reply, "I hope you are not using a Dell." To which he told me, "They have a lot of computers there sharing an internet connection." I half expected to here the sound of 2400 baud dial-up modem in the background.

The whole experience made it obvious to me why Dell is losing market share. Without question, it was the worst customer service experience of my life. Whoever made the decision to outsource all their tech support (even if it was Michael Dell himself) needs to lose their job.

I have never heard of a computer shipping with no back up CDs in case there is a problem.

On the whole, I will never do business with Dell again, and I will be sure to warn anyone that hear is thinking about it. "

"I ordered a computer for my sister's children for Christmas. Having placed the order on December 2nd I felt I was early enough that it would arrive in time for Christmas. Especially since I paid extra for fast shipping. The computer didn't arrive in time for the holidays, it didn't even arrive period!

I placed a single order for a Monitor and Computer. The Monitor arrived and I tracked the Computer to my city and was excited that it was going to arrive that day. When I tracked the package one more time it said "order exception" and when I called the delivery company they said they couldn't deliver the package and that I had to contact DELL.

I called dell and after a lengthy waiting period I reached someone who barely spoke English and they informed me that my order had been canceled. When I asked why they said they were unable to charge my bank card. That was extremely amusing to me because they had already taken the funds out of my account.

I tried to inform them that the monitor had arrived, and I had been charged for both purchases so there obviously wasn't any problem "verifying my card" they wouldn't have any of it. They would just say "I'm very sorry sir, we couldn't verify your account so we had to cancel your order". I said, but you already charged me and I have the monitor in my possession and they would just repeat "I'm sorry sir, you see we couldn't verify your card".

At this point I was extremely frustrated and requested a refund. They told me they would put in the request for the refund and it would be issued within three days. After about five days I had not received the refund so I called back to inquire about it. When I got in touch with someone and told them I hadn't received my refund and told them the operator had told me the refund would take 3 business days he literally laughed at me on the phone and said "hahaha, no no no sir. Those refunds don't come back until at least 10 days. When I told him that a different operator had given me a 3 day estimate he skeptically said "Maybe you heard him wrong, I don't think anyone would have told you that", essentially telling me that I am a liar.

After about 14 days I still had not received my refund, so I angrily called DELL back one more time and asked to receive information regarding my refund. I contacted the "refund department" and they told me I had called the wrong department? They offered to transfer me to the customer service department and the woman said "please hold sir" and I was promptly hung up on. I called the same department again and got a different person who told me I had called the wrong department and gave me the "correct number".

I called this number and when I reached the department they said that I had the wrong department and offered to transfer me. I got a man who asked if I could wait a moment and I said certainly, he was gone for what I guess was about five minutes before he came back and said "Thank you for calling Dell how can I help you?" I started to explain my problem and he said "I'm sorry sir, could you please hold for another moment." Which ended up taking another five minutes! Finally when he decided I wasn't going to give up I demanded to speak to his supervisor and the person he called to speak with me was ultimately the person that was able to assist me.

I told them that I was tired of their BS and if they didn't fix my situation I was going to dispute the charges with VISA and let them take care of these frauds. The man quickly got very apologetic and told me I would receive my refund very soon. The next day I went to the bank and the funds had been placed back into my account.

I used to associate Dell with great customer service and hassle free computer shopping but no more. They have no customer service to speak of anymore, it is all outsourced and they probably think of the person on the phone as a dumb/fat American that isn't worth their time of day. Some (not most but some) of their customer service reps clearly take joy in poking fun at the customers regardless of how patient and nice you are on the phone. They don't think you are worth their time, and they will do anything to get you off of the phone.

You can't imagine this experience unless you have gone through it. They will transfer you to a number of incorrect departments just to get you off of the phone. They will do anything to get you to go away. HORRIBLE!"

"Hi everybody.

I'd not writing this review if the Dell service in Holland lied to me.

I've bought a dell laptop Inspiron 7010 from 17/11/2010. Since the first day the laptop has a problem with youtube, cause I couldn't watch any video on youtube. Anytime when I click on a video clip on youtube, the laptop turns off.

This problem was explained more than 100 times with the service line, it costed me 18 hours of calling. The helpline tried to help me but unfortunately they couldn't, and it is clearly to notice that. My laptop was recalled. after 10days I got it home, with a nicely report of what got done (the motherboard was changed as it said). But I don't believe it at all. Cause I have pasted a tape on between the keyboard en the mousepad, that was a special tape if you remove it, you can't put it back again. Incredibely, it stayed on the exact the same place when I received the laptop??? How possible it is???

As a result, the laptop still doesn't work properly. They’ve sent a mechanist to fix my laptop at home. As he also said to me, according to his 12 year working experience the laptop wasn’t opened, there is no any sight to be convinced that it is happened. He called the service center, explained everything and he said to me, I will get the new one 2 days after this reparation. There will be someone by Dell going to call me.
I’ve waited 4 days, and decided to call Dell myself. According to the service line, I have to wait and to be patient, there will be someone going to call me. Because they need to contact Dell in the USA, that’s why they can give me any deadline… it can be days, weeks or months ???
What a service!!! I’ve paid for the guaranty, but I still have to have time en have to pay for the telephone bill.
Conclusion, I will never in my life buying anything from Dell, even if there is not any brand but Dell on the market. With or without me it doesn’t matter for Dell, but the coming buyers of Dell Be Careful en Think about my case. It happens to me, to others and it can happen to you too.
"