"SCAM/FALSE ADVERTISING BEWARE! A month ago, I placed an order for XPS 15, under the impression that I would get the $100 gift card along with it (http://www.google.com/search?aq=f&sourceid=chrome&ie=UTF-8&q=dell+xps+15+100+gift+card). I even double checked on the order confirmation page to make sure that the $100 gift card was included. When I received my laptop a few days later, the gift card was nowhere to be found. I have tried numerous times to contact the costumer support, however, the agents kicked me around like a soccer ball; they keep on directing me the "right" department. In the end, they wouldn't honor their advertisement because the receipt says nothing of it. Now I know how Dell runs its business, they rely on false advertisement and never honors what they promise."

"WHAT CUSTOMER SERVICE?
I purcased a new dell duo at the beginning of December.
During the purchasing procedure i wasn't confident that i was going to get exactly what a wanted due to the lack of understanding from the asian robot voiced sales team, so much so that i ended the call (after around 1.5hrs!!).
I still needed to order and could not order the spec' i required via the website(unfortunatly!)
so after hours of deliberation i called the sales line again.

I was connected to the same member of staff again (Azam Mehdi).

He sent me an email of my order and asked me to comfirm my acceptance.

fortunatly i noticed that part of the order was missing! but Azam assured me that it was part of the bundle and would be delivered (in an email, Thankfully!).

The duo was delivered after 2 Weeks but WITHOUT the dock that was promissed.

i then contacted Azam who said that the dock was out of stock! it was in stock at the time of ordering!

it has now been over 4 weeks since my order and i have emailed Azam constantly and his manager and the sales support team who have to date not even replied! I have paid for this item!!

I am very unhappy with the service I have recieved and would stress to anyone thinking of dealing with them to think again..... i dread to think what will happen if the Laptop goes Wrong!!"

"If I were Mr. Dell, I would be embarrassed. Dell customer service is non existent. My Alienware did not work from the start. I understand that technology fails, but a good company stands behind its product. I was told a new one would ship out within 10 business days. 3 weeks later customer service could not tell me where my computer was or when I would get it. I would have been happy with the tech guy emailing me saying that he is waiting for a part or they are extremely backed up with work. Any company can get a good review if the product is perfect, it is what a company does when the product fails that defines the customer service dept. Dell gets an F- from me. The LOUSIEST company I have ever dealt with. "

"I recently purchased a Sony Bravia KDL32EX40B from Dell. This is review of my experience with Dell. Dell was a good company when they started out, but now don't care about any customer service. No wonder they going down...

The above LCD TV was one I researched and decided to purchase. After searching online, Dell offered the low price at the time of $579 with their extra coupon. This was to be a gift for my parents and wanted to give to them on Thanksgiving Day, 11/25/10. I called up Dell and talked to their sales rep, John Mekala, on Nov. 17th to inquire if I placed the order that day, would I receive the TV by 11/24/10. He
indicated that he can put this on "free 3-day shipping" to be processed that date and I would receive it by 11/23/10. So I placed the order with him and he put it through that day.

Then I started to track the progress through Dell's website each day, awaiting for the arrival date. Lo and behold, this purchase just sat in Dell's order queue with nothing being processed until 11/19/10, two days later. It said, "11/19/2010 3:08 A.M. BILLING INFORMATION RECEIVED. Then it sat there until 11/22/10 when an entry finally said "departure scan". By that time, the revised arrival date has been changed to 11/26/10. So I called up John Mekala and left him a voicemail. I also sent him several emails but received "auto-replies" that he is out of the office. When I did reached someone at Dell, all they offered was that they are a mail-order service and cannot guarantee any specific delivery dates. I stated that John Mekala "DID", that's why I placed the order. There was no offer of a resolution from anybody at Dell. I was extremely upset. Embrassingly, I had to explain to my parents the situation. Guess what date I finally received this TV, NOv. 30, 2010, almost "TWO WEEKS" after I placed the order, Which was originally "promised" by John Mekala to be delivered by 11/23/10.

All I can say is "DO NOT ORDER FROM DELL.COM". They must have the worst customer service to deal with, they do not take accountability for their actions. Trying to contact them is futile, all you get is their voicemails and email auto-replies. In addition, Dell must have the cheapest shipping agreement with UPS, with the slowest shipping progress available. I know UPS is a good company as I order lots of stuff from Amazon.com with FREE Shipping, and I get it delivered within 5 days.

The Sony LCD TV appears to be what I researched. So the product itself is good, but the company (Dell) and it's service is terrible. I think I will spend a little more and buy from Amazon.com from here on out. Amazon have it right, their customer service is "GREAT".
"

"I had to send my laptop back for repair. They lost it but gave me the run around for weeks! I spent many hours on the phone being transferred from place to place, each time being put back in the queue and having to wait for hours. They eventually sent me a refurbished laptop that only lasted through the rest of the warranty. Several customer services agents promised me they would call me back. I never received one call.

I will never give Dell another penny of my money."

"I will never order with Dell again! Their system is unreliable, and their customer service is horrible.

I made a order online on Dec 12th and received several acknowledgment emails. After waiting for two weeks, I called in today. After being transferred to a few departments and speaking to a few reps in India, one of the reps finally admitted their online ordering system couldn't handle the traffic, and our order didn't go through. They said that it was not their fault because we should have checked if we received any order confirmation. Shouldn't we at least receive an email saying that our order didn't go through, after we went through the trouble to configure the computer and put in our credit card info? Shouldn't we at least deserve an apology for missing the Christmas delivery? Anyway, if you order with Dell and they screw up your order, that is just your bad luck."

"Terrible customer service. Purchased a Belkin auto/air adapter which didn't fit my new Inspiron 1764 laptop. Didn't find this out until I tried to use it, which was after Dell's 21 day return policy. No where in Dell's copy did it state for which laptops this adapter would or wouldn't fit. Dell refused to take this back (I hate to throw away a perfectly good product; seems like a waste). The "customer service" people I had contact with only repeated Dell's return policy - pre canned, pre written scripts. I've purchased 2 desktops and 1 laptop from Dell, but for $20 they've now lost my business. Great business decision! No wonder they don't monitor this site."

"I ordered a laptop sleeve from Dell. About 2 weeks later, I did not receive the order. I checked the order status, it showed it should be delivered soon. Then one week later, still no order received. The website then showed my order was cancel, because of "illegal configuration". How could a laptop sleeve be illegally configured. Again, no email or any other type of communication informing me regarding the cancellation, while I have been waiting for my laptop sleeve for Christmas traveling. Called the customer service. The item is still for sale, but the price has raised since my order. They no longer want to sell the item to me at the original price when I placed my order. Too bad. I have lost my confidence on ordering from this company. "

"First of all, I don't really write reviews. I consider Dell to be a reputable brand and I was extremely disappointed with the way they've handled my order.

I ordered a vostro laptop on 12/16 to be delivered on Monday 12/21. I checked the fedex tn on the evening of 12/21 and it reads it was refused by the recipient. Recipient says there were no attempts for delivery nor was there a sticker on the door. Called Dell on 12/22 and they told me the account is on hold because of a different shipping address. I received no calls/emails about a verification prior to me calling. I verified the address on 12/22 and was told it will be cleared. I checked again on the evening of 12/22 and the package is still with fedex. Called dell again on 12/23, it seems like everyone is out to "lunch" according to the rep who's trying to acquire additional information from "other" departments. I was told once again that my account is on hold. Several days later, my vostro is still not delivered and the delivery date is still uncertain. If there are cc issues that needs to be resolved, why ship the order? Secondly, I called my cc company and they don't have issues on their end. At this point, I'm more inclined to cancel my order at which point they'll probably tell me it is not possible since it's been shipped (to nowhere).

We need to bring customer service back to the US. Globalization isn't working in this instance where India based departments aren't in sync with the service reps in the Philippines. Come on Dell!"

"Ordered a DLP 60 inch TV on a cyber Monday deal for 599. The tv said it would arrive on 12-03-2010. Got an e-mail saying it will be delayed until 12-21-2010. I called to cancel for 2 reasons DLP tvs bulbs only have a life of 6,000 hours MAX then you have to replace it at a cost of $150. Also I didn't want to wait until the 21st. I called to cancel I got the run around they offered my $75 credit. I said no cancel it I was rerouted 3 times. I was told my order was canceled on the 8th and it takes 24-48 hours to credit my card. December 14th still no refund. I called they told me systems were down call back in a few hours. I call back on hold for almost an hour. I get a guy I cannot understand and he tells me I need a fax number to my bank to return my money. It is a prepaid Visa they have no fax number I told him. He told me he cannot process the refund them. I told them they have until Friday morning to return my money or I am calling the Visa card and reporting stolen money. Lets see how that goes! I wonder WHO rates them? They must rate themselves as having #1 service."

"I've bought with Dell often in the past and often turn to Dell for any electronic purchases. My last few purchases with them have been so terrible, that I'm starting to think little evil elves are running the company. The purchase before this I had ordered a Network Attached Storage server for about $1k, after 2+ months of various emails, daily delays and wasted time the order finally had to be canceled due to the inevitable realization that the product was never really available from the company anyway. I thought this has been an isolated incident due to the more obscure nature of the order and I placed another recent order with Dell. One of the items I ordered was an advertised Black Friday special on a TV that I had been thinking of buying. After one full week I received an email that the item was on a huge back-order and not expected for many weeks/months in the future (even though the shipping time had stated within 24 hours) and they suggested I take an alternative product claiming the same or exceeding the product I originally ordered. In reviewing the technical specs, the refresh rate was less than the order I had placed (refresh rate is one of the key features for the justification of charging more on LED TVs). When I replied with my concern and request for a true alternative product that matched the specs, I never received an answer. My order continues to be in limbo and no customer service agent has been able to help me. I feel like I'm being held prisoner with my order and almost required to take an inferior product. It almost feels designed this way. I'm shocked that Dell can get away with this type of treatment now a days."

"Put in an order for an XBOX 1 month prior to Christmas. Dell accepted the order and billed my credit card immediately. As of this week, the merchandise did not ship but was still shown to arrive on Friday. Called them to confirm, and they said "sorry, but we are out and have been for 2 weeks" I asked them when they were going to send an email to notify me, they said they would notify me when the order shipped in January. They explained their policy is not to notify customers when something they don't produce is out of stock.... Asked them to refund my purchase price immediately (in the same time they billed the card), they said it would take at least 48 hours. Totally unacceptable business practices and poor customer support. I won't be giving them any more business."

"I ordered a 73 inch TV from Dell. The TV arrive ten days late, and would not turn on. Call customer service for assistance. Put hold four times, after the last transfer the call dropped. Waited a while and called back and they said that there system is down and they could help. I called the order desk and got right through, asked to cancel the order. Transferred to order cancellations, put on hold for half hour. Finally gave up.

Called American Express and filled a claim with their purchase protection. Done in less then ten minutes.

Will never buy from Dell again. The time I wasted is Not worth the little money I saved on my order. "

"Ordered an Alienware M11x on Dec 2nd, due to the great reviews and price. When I ordered, it was supposed to ship in 24 hours, a couple of days later it showed a delivery date of Dec 14th, now it shows Dec 17th. Just getting to the order status on their website is a nightmare. It never shows my recent orders, even worse is their tech support/downloads for my previously purchased products. Dell's website is one of the worst and their intergration with Alienware is a joke."

"Hello,
I purchased a pink Inspiron 15 as a Christmas present for my 12 year old daughter on Black Friday under an amazing price offer from Dell ($349.00). My order was confirmed, they stated that my computer was in production and would be shipped on December 9. On December 10 I received an email from Dell stating "Dear Dell Customer" going on to explain that my order had been cancelled due to lack of parts. I spent the next 4 hours trying to get help from someone in customer service, only to be given the runaround. I was placed on hold for 1/2 hour at a time only to be disconnected in the end. Noone would take responsibility and help and they stated that they could not guarantee the same price. This is classic bait and switch. I don't believe that Dell ever intended to sell this computer at this price. Sweetly, when I had to break the news to my daughter after ordering her a violet Toshiba, she asked if Dell was still going to donate $5 dollars to the Susan B. Komen Foundation. I wish Dell had as much morality.
"