"Dell, Dell, Dell...where to begin? I guess the start of my troubles would be a good place.

In November 2009 I ordered an external hard drive from Dell. Dell kept delaying the order, notifying me by email several times, so I called and told them it was a Christmas present and I needed it in time for Christmas. I was assured it would be delivered in advance of Christmas. Long story short, the delivery date was eventually pushed back to February 2010 after three weeks of two-day delays to the order.

Next, in June 2010, I tried to order an Inspiron laptop online. My order was pending for three days, the charge showed up on my credit card statement, and then the order was mysterously cancelled. In the interim, I was sent several e-mails asking me to jump through specific hoops if I still wanted the order; I complied with them all. When I called to see why my order was cancelled, I spoke to three different people who gave me three different excuses, all of which were either my fault or "not something [Dell] can control." I reported them to the BBB, after which I got a call from Dell. The csr told me they were sorry for the cancellation, pointed me to the website to order another (by which time the prices had risen considerably), and that was that. BBB satisfied. Customer not.

Then...last week I ordered a refurb laptop online. First my order was 'Pending' then it was 'Cancelled' then it was 'Pending' again. Again the charge showed up on my credit card as 'Pending' as well. After two very aggrivating hours on the phone, the issue was semi-settled; they agreed to send the order, albeit reluctantly. Well, when it arrived, I opened the box, and the computer they sent me had lower specs than the one I ordered. Another two hours on the phone with nothing to show for it, and now I'm preparing to send the whole thing back and dispute my card's charges.

I sent an email to complain about the whole fiasco (two actually, the first one was ignored), and the Indian who replied obviously cannot understand English very well. "Dear XXXX, I understand you are looking for compensation. At this time I cannot give you compensation..." No, I am not looking for compensation, I am looking for SATISFACTION. I want what I paid for. I want what I ordered. Not whatever you guys decided to put in a box and ship to me.

Bottom line, I should never have been so stupid as to order from them after being burned twice before. All I can say is that I will never buy from them again. Not now, not ever. Shambolic sales, abysmal customer service, farcical support. I'd rather gargle with broken glass than deal with this inept bunch of clowns ever again."

"I ordered an XPS17 laptop on 4/5/11, paid, was told it would arrive on 4/29. I was very clear that it HAD to arrive by then, since I was starting a new job out of town a few days after that, I'd be unavailable to sign for it, etc.

Well, on 4/26 I called the automated line and was told my order had shipped, would arrive on 4/29. Perfect! I called on 4/29 since I hadn't seen anything yet... and was told it hadn't shipped yet. I threw a fit, it shipped that evening with a new expected arrival of 5/5.

I called 4/30 and explained I wouldn't BE there on 5/5, so get on the horn with FedEx and reroute it. They took the information and said it'd be taken care of. On 5/3 the tracking number updated and said it was out for delivery, at the old address.

I called, again, and reiterated that nobody was there to sign for it. So they re-took care of it, it arrived at my new address on 5/5.

Too bad they sent me the wrong laptop, i.e. one missing nearly every single upgrade I spec'd out and paid for. Yet another call to India and they created a ticket to send parts out to a tech to come do the part swap... at my old address. They also entered the wrong phone number for the tech to call me on, but fixing that was only another call to India away from fixing.

As it is, I still don't have MY laptop, I have a practically bone-stock one that will get me by until whenever the tech gets out here.

Needless to say, I've bought all the Dell stuff I'm ever going to buy."

"Dell is THEE WORST. If these idiots were within driving distance , I would get in the car and go BEAT THEIR A$$ ! Where is our safety net from dirty dogs like Dell ? We have all of these government agencies in place for all sorts of things , Food safety , air traffic safety , auto safety , and others , and they don't do a f#&@*ng thing . We have to do something about our money being stolen for absolutely nothing !"

"My very first laptop for college was purchased from Dell and although I've dropped my laptop off my bunk bed (about 5 feet high), it is still in great working condition after 5 years! Although the drop busted my keyboard and internal speakers in the laptop... I was (so were my friends) super surprised that nothing extremely tragic happened to the critical electronics in the laptop. Dell is for sure a TANK!

I recently purchased over $1k work of computer parts as a birthday gift for my brother. He was going to assemble his own computer for the very first time! Everything was great but the customer service was seriously lacking. From a major company like Dell, I really expected a lot better from the customer service department. My package was delayed in shipment because the person who printed my shipping label from Dell did not include my street address and only included my company's name, city and state. Absolutely ridiculous! Good thing my brother's birthday is not until June or I would've been really upset.

Also, I was unable to understand any of their customer representatives! The conversation almost sounded like how a duck and chicken would've conversed! "

"Most unbelievably annoying and inefficient customer service. Almost threw my Dell through a window trying to navigate through the automated phone system. I was like Lemmiwinks inside a colon of hell. I'll never buy from them again no matter how cheap they are."

"I have order dell streak it took me to get 45days originally they will deliver with in 2weeks they keep delay my shipping date finally they put 4/25/2011 , I have very bad experience with Customer support . they are not able to change my shipping address. I have spend hours in phone to connect to customer care. I call to order status they will connect to Dell Mobility you will never find support person there. this is very bad service from DELL. I don't any body to buy in DELL."

"I live on the island of Roatan, near Honduras and purchased a Dell Inspiron notebook in August 2010 specifically because they offer worldwide support. The computer crashed last month and I contacted Dell Support via live chat. I was transferred to a support center in Panama. The tech called me and had me run through some diagnostics. He said the motherboard needed to be replaced and the computer was under warrenty. He noted he would have someone contact me. A few days later a tech in San Pedro Sula on the Honduras mainland called and said he would be out on Friday to replace the motherboard and the touchpad, which also had issues.

I thought to myself, yeah, right, this guy is going to fly here and come to my house to repair my computer. Well, I didn't believe it. I emailed him directions and sure enough, he flew here, took a taxi from the airport. Spent about an hour installing a new motherboard and touchpad, then took the taxi back and flew out. It had to cost over $200. just for the flight. Now that is GREAT customer support. Its still hard for me to believe - - this is a 3rd world country."

"OH MY GOD!
BAD BAD BAD CUSTOMER SERVICE. My story its so long to wrote and I had so many problems whit my dell XPS laptop and customer service. I am here just to tell everyone NEVER NEVER BUY ANY DELL PRODUCT. Even if you pay for high hand laptop, and the bigest warranty, u will NEVER stop to pay pay and pay again. You will NEVER have any help from customer service. They justed DONT CARE about you! They will kicked you from a departement to an other without never helping you and each time repeating undread times the same thing... tag number, your name,your phone, your FULL adress all your problems and reapating and repating and repeating!!!!!! MANY MANY MANY MANY TIMES!!!!! I SPEND 10 HOURS ON PHONE WITHOUT ANY RESOLUTION and LOST 2 days of work!!!They will never try to help you to resolve the problem ! They will only try to sell you something that could help u to resolve the problem...even if you have FULL WARRANTY! They will always try to BLAME YOU for the problems you have with the product you bought!! They will try everything to do NOT REFUND you!! You will have to YELL at phone to finally speak to a supervisor! And beleive it or not the supervisor will treat u the same has the customer service (WITHOUT ANY CONSIDERATION)!
WELCOME IN 2011 WHERE THE SELLER DONT CARE ABOUT CUSTOMERS... BUT ONLY THE MONEY!!!
I WILL NEVER EVER BUY DELL PRODUCT AGAIN IN MY LIFE!
BUY AT DELL AT YOUR OWN RISK...SHOW THE MONEY!!"

"Brought 2 desktops with vista from DELL a year ago, have not been working properly since day one. Finally have to upgrade it to Windows 7, 1 full version and one upgrade from Dell for both my computers. First, they called and installed a wrong version ( a 32 instead of a 64bits), then they insisted that I will have to pay $249 to correct the mistake that they've made. I got transferred between departments and have to explain myself so many times, and still getting nowhere but to pay that money. On the other hand, the upgrade that they have sent me is a wrong version. And of course, I will have to pay to fix that problem as well, until I finally talk to a manager and he actually managed to get me a refund and send me a right version. (haven't got it yet, we shall see).
I've been a Dell customer for over 10 years, and I felt terribly sorry to say this. I will never get another dell and am going to get an apple."

"Dell is an American company!! how come every time I call to get help its either to someone in the phillipines or India?? I am not racist but I cannot understand them to begin with and secondly, these jobs should be given to AMERICANS IN AMERICA. Outsourcing so you can pay a lower fee and save your company money is actually caosting you money. I am so frustrated that my family and I will be buying Mac's from now on."

"Worst experience ever! We placed an order and got a phone call saying it was canceled. We then called the customer service number back and not ONE of the representatives could or were willing to tell us why it had been canceled. We then checked our bank account and they had still taken out the six hundred dollars our order would have cost. Calling the customer service a second time was a nightmare!!! We had to speak to over 20 people before anyone would tell us what was going on! All of the representatives were rude and/or did not speak proper english. We were also hung up on multiple times. When we finally found out what happened, we were told we were not going to get the six hundred back for at least three days. We thought this was supposed to be an "award" winning customer service company but it turned out to be the most horrific experience we have ever had. "

"This has been a horrible experience! I purchased a vostro 230 online with a gift card I got from some bank and my CC.
The gift card was only good for $200 and the computer was for $500. So i paid for it with gift card and CC.
I checked in online 7 days later wondering where it was and the order was cancelled!
No email, no call, nothing!
now what, i called and spent 3 hours on the phone with them trying to find out what happened to my order and why it was cancelled.
Worse thing was my gift card was suppsedly refunded but becuase i spent it all, i don't have it anymore. They couldn't even tell me what my gift card number was or if it was refunded.
I have to call back in 3 days to see if it was credited and then i have to figure out how to use it again!
Just ridiculous!"

"I placed an order with Dell, expecting to receive my order within 3-5 days. After 4 days I decided to go on the dell website to track my order and check when it would be arriving. Only after doing this did I find out that my order had been cancelled. Dell did not email or phone me to let me know that they were cancelling my order. When I spoke to a Dell Representative on the phone they said my order had been cancelled because I did not answer a confirmation phone call from them. I NEVER received a phone call from Dell, or a voice message to confirm my order. Moreover the confirmation email I received from them did not mention that I would be receiving a phone call from a Dell Representative that I would need to confirm my order. Alternatively the email said "Please check your e-mail regularly for updates". I did not receive any further emails from them. If I hadn't gone on the dell website to check my order, I would have been none the wiser that they had cancelled my order. I then had to speak to their Indian Customer service department, which is like talking to trained robots. If you ask them any questions that they haven't got a scripted answer for, they just pretend like they didn't hear you. Overall, WORST customer service ever. I would never order from Dell again!!!!"

"The shopping experience from Dell is my worst experience. Not only it takes them forever to ship out the item, their INDIAN CUSTOMER SERVICE is unbelievable. I was calling to request for an adjustment on the price as they advertised on their website, the INDIAN guy just hang up on me when I was giving him the Order number. Called back again, got hang up again by them without even picking the phone. Called again, I am pretty sure it was the right department. After she saw I order a phone, she insisted on transferring me to the mobile department. Guess what, I got transferred alright, to T-Mobile! What in the world is going on?"

"DELL, IS THE WORST COMPANY TO DEAL WITH.
THEY ONLY STAND BEHIND THERE PRODUCTS FOR 21 DAYS.
AFTER THE 21 DAYS THEY WANT NOTHING TO DO WITH YOU."