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EMS Computing

359 reviews
1.00 / 5


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Product & services pricing
0.00/5
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0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

1/5

2002-08-04

"I will NOT ever, ever, ever order from EMS again, even if they were the last online company in the world. How dare EMS charge my credit card, hold my money for a week, and then cancel the order. Now I have to hope and pray they credit my account with the flood of other accounts they have to credit in the next 3 to 5 business days."

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Delivering products damage free
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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1/5

2002-08-04

"Unethical company who took the money immediately and a week later cancelled order and god knows when I will get my money back. Think VERY VERY hard before buying from them. I hope they close down for their unscrupulous dealings."

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Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
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1/5

2002-08-04

"Like everyone else, I placed an order ("ships in 1-2 days") and my card was charged immediately. A week later, with no communication in the meantime, I received an outright cancellation even though they had already accepted payment for the order. This company has lost any opportunity to receive my business in the future."

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Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2002-08-04

"Ordered a case from this company w/ free shipping. Charged my card didn't ship the case and then they cancelled the order saying it wasn't available. The case is still for sale on their website at $30 more with shipping extra. This might possibly be the absolute worst company I have ever ordered from. "

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1/5

2002-08-04

"bought 2 cases and a monitor from them on July 28, got my order confirmation, card was charged, and then nothing until today, 8/4, when i received an email cancellation notice. Not an email asking if i wanted to cancel, but a notice that basically said "hey, thanks for loaning us a few hundred dollars interest free for a week, now go f*** yourself." I will never buy from them again."

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1/5

2002-08-04

"One of the worst experiences I've had ordering online. Read the rest and believe. DO NOT ORDER FROM THEM!!! They WILL charge your card immediatly. They say they have in stock what the DO NOT!!! Still waiting for my credit from an order they cancelled of mine."

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Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2002-08-04

"I had been looking for the Logitech z560 speakers for some time, and after getting an offer in my Gold Box on Amazon.com, decided to search to see how the price was. EMS Computing came up, and with free shipping, was by far the best price. I had purchased something about 1 year ago with no problem, so I decided to order. My order was confirmed, and on 7/29 my CC was charged. Then the silence...no update, no shipping info. Finally on 8/4 I got an email saying they'd cancelled my order. After reading about others, this seems to have been a scam on their part to get a short-term infusion of cash by scamming people. I will *NEVER* do business with EMS again. They are evil."

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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
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Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
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Customer service being trustworthy
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Customer service resolving problems
Overall web site
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1/5

2002-08-04

"This is the worst experience I have ever had buying something online. They advertised one price, and I ordered a few items. They charged my credit card immediately, and then one week later, they sent an email and said they cancelled the order without giving a reason why.

before they cancelled my order, I tried to contact the company to see what was going on. Any email sent to ems generated an automated response that said "everything is fine", but of course, it wasn't. There is NO way to talk to a real person -- no phone number, no email addresses. (Actually there was a phone number, but it would either be disconnected, busy, or just ring forever. I tried multiple days, and it always seemed to be something different.

Do not use this company.
"

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1/5

2002-08-04

"Ordered on 7/27 and my card was charged the same day. Today they cancelled with no legitimate explanation. I'm on hold with the bank disputing the charges right now (I have no faith this shady company will give the promised refund). Never do business with again."

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1/5

2002-08-04

"Victim of "Pre-moving Free Shipping" Sale. Got my ordere cancelled. Not backordered, outright cancelled. So, they essentially borrowed $90 from me (maybe for the move), interest free. "

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Is trustworthy
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

DJK
1/5

2002-08-04

"Anyone who orders from this fraudulent company gets what they deserve. They took everyones order,charged their credit cards and then cancelled EVERYONES order. I wouldn't get anything from someone who treats me this way if it was FREE!!!!"

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1/5

2002-08-04

"Ordered on 7/26/02 with their free shipping promotion. They charged the card on 7/29/02. Unable to contact them by email or phone. The phone is always busy. Until 8/4/02 they were sending promising autoreplies to email requests. On 8/4/02 their mailbox is full. Email bounces.
On 8/4/02 they sent email cancellation.
I'm contacting credit card company and BBB at

http://www.bbb.org/bbbcomplaints/Welcome.asp

STAY AWAY FROM THEM!!!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-08-04

"I bought a TEAC CDRW drive (W540E), they took money from my credit card and a week later sent me email that the oeder is cancelled because they cannot ship it in a timely manner. Their customer service does not appear to work: on the phone they say that they are in the move to other facility and don't accept phone calls and they do not seem to read email... Will never deal with EMS again!"

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1/5

2002-08-04

"Hey... I ordered one of these monitors about one week ago and I even sent an e-mail asking where the hell my tracking number was and I received:

Dear Customer
You should have tracking information within the next business day.
Thank you for your patience

If you have any other questions, or if we may assist you in any other way, please feel free to contact our office at your convenience. Thank you for choosing EMS Computing!

Leyna Seredinsky
EMS Computing, Inc
Customer Service Team
Phone: ***-***-****

Now this was about 5 days ago and I thought all was well but now today at 2:35 PM I received the following e-mail:

Dear Valued Customer,

We have received your recent order; however, we will be unable to ship your
product(s) in a timely manner. As a result, we have cancelled your order.
In the unlikely event your credit card was charged, a full refund will be
posted to your account within 3-5 business days. We sincerely apologize
for any inconvienience this may have caused you, and hope we may be able to
better serve you in the futue.

EMS Computing.com

This really angers me and I've already posted my review of these guys to about 3 reseller ratings web sites.
Has anyone actually received this monitor from EMS?

STAY AWAY FROM EMS!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Product Returns/Refunds/Exchanges

Mix
1/5

2002-08-04

"I ordered the Logitech Z560's and one week later, they cancelled my order! I'm very displeased about this and I will never do business with EMS again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability