"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"The people at EdenFantasys were really helpful in making sure I was pleased with my purchase."
"I ordered a small item as a present for a significant other. USPS unfortunately delivered it to the wrong address (the USPS Case is still open, and unresolved), so I contacted EdenFantasys to reorder the item, but this time using UPS.
Alex immediately got in touch with me, and after receiving some proof of the USPS issue, was kind enough to resend the item, free of charge."
"I didn't receive my order and cannot contact them without a screen name? $75 order. Lesson learned."
"I paid for 2 day shipping only to find out the shipper failed to act accordingly & when i requested a 2 day shipping fee refund, Anastasia agreed in her first response & on her 2nd, i had a voucher for more than i paid for the original 2 day shipping. It does NOT get any better. Thank you so very much eden fantasy for being an industry beacon by showing the correct way & upping the ante for any straggling followers! Hoorah!!!"
"I have shopped at many places but this is the only one that has it all! Quality products, great discount prices, best of all, a 5 star customer service that will go out there way to see that you are satisfied with your purchases. Much more to add, but you can see for yourself! I highly recommend!"
"I got my order. It was not what I expected and one item didn't work more than one day. The other item was smaller than I thought. This is why I don't buy online I want to see what I'm getting not going back to Eden fantasies again. EM"
"OK - Price is everything. - But not really. Eden Fantasys gives great service with great prices and a selection that is jaw dropping. With many competitors out there - and you know many of them the huge selection of items in many categories enables one to purchase the correct device for their needs. **** is frankly fun for all who partake, no matter what orientation or inclination, it's fun. We are all young at heart and our toys help us to do just that. So the huge variety is a big plus for all. But....
Toys break. I had a device break shortly after purchase and yes - it was a high end purchase - and yes - I was expecting nothing but.... The customer service guys at Eden Fantasys had me document the problems, tried to help me to fix it and resolved to replace it! No hassle- No extra costs, No long wait. In a few days a new item was delivered to my door and it's working fine.
They even followed up to ensure that I received it and that I was satisfied.
So - What are you waiting for? The online experience is private, you get what you want and the company is there to help you do just that.
Now - Go Shopping and Have FUN!!"
"EdenFantasys has been my go to store for me and my then girlfriend, now wife, for a decade. Prices are always great, no problems with shipping, great customer service. We greatly appreciate the educational resources available on the site."
"Amazing customer service. Quick to respond and take care of your problem immediately. "
"Helped me find what I was looking for and answered my emails within minutes. "
"I paid 7.99 for expedited shipping and it's so frustrating because it was supposed to be 4 days not over 10 ."
"Greatly enjoy the shopping experience at EdenFantasys. When I forgot something in my order, their outstanding customer service shipped it out free of charge! Couldn't be happier and would highly recommend!"
"Website was easy to navigate , purchasing is a breeze great deals, fast deliveries & caring customer service."
"I’ve made roughly 4 purchases from them over 1 years time and been pleased every time. Ordering was simple and there are always fun items listed on sale or free with a minimum purchase and they’re always worth it! Also, the packaging is discreet and padded well for more rigid items. Their customer service also will respond to emails very quickly!"
"The products received were great, and it was shipped discreetly. But, there were too many delays on my package so this is the last time I buy from here."