"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"Great product and the little gifts are great also. Plus you buy something and tomorrow it goes on sale just mention it and they will surprise you."
"The easy to navigate site made it a dream to find what i was looking for. The helpful videos helped me make sure i was getting the right product i wanted. Will shop here again! Shipping is plain brown box with web merchant printed on it."
"My wife and I are very impressed by the vast selection of quality products at very complex prices. The customer service is prompt and they go above and beyond. We are customers for life. Give EdenFantasys a try and you’ll be a believer!"
"I've always had to sacrifice quality for a more affordable price. The coupons and discounts helped me afford a better quality experience! 5stars!! "
"I ordered a few items from Eden and was pleased with the price and delivery time. One of the products failed to function and I sent a service request. They responded immediately and corrected the problem by replacing the faulty product. Great service!"
"I love the deals and toys!"
"Eden Fantasy's Customer Service is just as amazing an their inventory. Thanks for all.
Product was explained in detail. Made area of replacement parts that would be needed in future. Even agreed to send replacements. . All within less than 4 minutes. Awesome. We will be telling everyone what a place we have a found. Good to the service is knowledgeable of their products and "our, your, " interest, as opposed to someone who is just trying to tell sell "Their Hottest Product" to compensate for lost income, "
"Every now and then I get email offers about discounted items, and I’ve finally been able to spend money on myself today and and I went and bought some products. I’ve bought things from EdenFantasys before and I was far from disappointed. The discrete packaging, to really good customer experience. 10/10 recommend shopping from here. "
"Timely response with my situation and helped with me integrity, and honoring my original purchase and made me feel good about my new decision reordering something different with a decent credit vs what I purchased..thank-you. EDEN"
"I’m pretty disappointed I ordered from them and this package is taking two weeks it’s been in town for a Few days and still it hasn’t been delivered i was excited about the purchases but after reading so many mixed reviews I am quite sure I made a mistake and should’ve researched said purchase I wish I could get my money back but oh well just hoping somebody reads the reviews before wasting there time also tracking information is horrible no accurate updates. Another thing is buy or research local shops online in your area or stores too avoid ordering across the country like I did thank you for reading."
"I ordered three items. All three items were wonderful. I had a problem with one of them. When I informed Eden of the issue, they were very prompt to replace it no questions asked. This is the kind of consumer help that everyone should be looking for. Hats off to Eden fantasies. Thank you so much."
"REAL Quality products at a reasonable price. Well presented listings. Accurate descriptions. Excellent customer service."
"Had an issue with a priduct I ordered not fitting, however I could not return it as it had been opened. I let customer service know, and to my surprise, I was gifted a credit, which allowed me to place another order, and made this site my new favorite go to shop. Their products are very well made and I recommend to all!"
"It was the perfect "big" size. It might even be too big for many women, but that's why it's such a good size. If your women is happy with you but still likes something bigger to experience the Atlant is a perfect size to try. Not many women would ever need anything bigger. I definitely enjoy seeing my wife enjoy this **** star in a box."
"They have a great selection of products, and customer service fixed a minor issue with zero hassle! Wonderful experience overall, I would not hesitate to shop there again."
A rep from EdenFantasys, EdenFantasysCS, has responded:
“Hello. I'm sorry about the delivery of your order taking such a long time! It sounds like it may have been lost in transit. I understand it's frustrating, but we will do everything to resolve the issue as soon as possible. Can you please contact customer service with your information? We can reship your order with express shipping or issue a refund if you prefer.
Thank you.”