"This company customer service agents will try all tactics to avoid you from speaking to a manager. I had an issue with my product, i requested to speak to manager with two different agents, they both said manager wasn't available and they will argue back and forth with you about speaking with a manager. It's like it's a crime to ask to talk to a Manager. They will hive you attitude too. Please beware."
"Thank you *so* much to Eden Fantasie's amazing, kind, and compassionate customer service representatives Irina, Troy, Carly, who helped me through this journey and all its issues. Thank you for checking products, verifying listings, fixing mistakes, and providing me with replacement options at no expense to myself. And for sparing me the embarrassment of returning the mistaken items. I honestly repeatedly welled up with tears at how much you helped me, and continued to help me. You were compassionate about my disabilities, and took my suggestions seriously. I hope you prosper in your lives with much good and fruitfulness in careers, faith, understanding, and holy love for and from your fellow man. And may the God of Jesus our Messiah bless you."
"Bought a massager on their website which worked great and we loved it. Than out of no where 2mo later the charging port stopped working and it never charged again. Never even submersed this in water (even though it said waterproof). So I contacted customer service through email and they told me no prob throw the old machine away we will send you out a new one right away. Sure enough that same moment they shipped another one out to me. I dont mind when things stop working I do mind when people dont do anything to help after that happens. Eden sure did help me. I love them. So quick to reply too, never took more than 3min to get back to me. "
"One of my items didn't operate correctly. Customer service agents were quick to respond and help troubleshoot the issue. I ended up having a replacement sent & tracking info followed like 10 minutes later. I received exceptional service and was treated with respect and courtesy."
"I have order from Eden Fantasy 3 time and I love everything I got. That always have great deal for literally everything. "
"I've had an issue with my local post office. They claimed that the package was delivered, but in reality, I didn't have it. Luckily enough, I've got in touch with Alex and Tori who helped me a lot. They were kind enough to explain the whole situation and asked me to wait for additional days. After some days I reached out to them because I still didn't have the package. Tori asked me to double-check the address and then resent the package with faster shipping for free.
I'm very happy with the customer service and their politeness. One of the best experiences I've ever had!
The prices and deals are awesome. It's a rare thing to see such a company today. The quality of the products is good and the free gifts still keep my wife happy.
The delivery itself isn't a strong thing, but it's not the companies fault rather USPS's one.
All in all, I recommend this place for the quality of products, prices and customer service!"
"I found a great product at a great price, and got it delivered within a week. Couldn’t ask for more!"
"When I first received my product I was a little sketchy at first but then I tried it and I really loved it. I know that Eden fantasies is a great site and I will be shopping from them again shipping was fast customer service was nice and above all their selection is just.. wow, I mean I met a loss of words for the great selection it was kind of hard to choose what I wanted to get first but they're just ain't that many great sites or even stores like Edenfantasies and so they will be my number one go to site to get what I need to get to make my life and my experiences all the more greater and more adventurous. Thanks so much Eden fantasies you made my life just a little bit better than it already is."
"Site easy with tons of deals. I had an issue with a item I purchased I had store credit within hours. "
"Always had excellent customer service regardless of the issue. Thank you! "
"It was my first order and I`m pleasantly surprised on how fast my order was delivered.
The toys bought have brought much pleasure to my girlfriend and me.
Will order again. "
"Which they know NOTHING about. They're rude and are like robots. Five different people gave me the same exact answer verbatim as if there is a worksheet they work off of. It's now been over 3 weeks and no package. That of course was my fault because I chose their free shipping, that's what I was told anyway. Also when I purchased, it said it would show one thing on my statement but my statement showed something completely different. If my package ever gets here it's getting returned. "
"Honestly, I've never had such quick response from an online store before! I'm very glad about that and how helpful they were with my issue!"
"I have ordered numerous products from this site and have always had a fast and simple purchasing experience. All products are great, customer service is great and I love the discrete packaging. I will continue to order products from this site!"
"I purchased a toy here and I am honest very much annoyed. I spent $70 on a single toy and I expected it to work. The suction cup on the toy did not **** to any surface at all. The toy wasn't even used. Customer service was also a pain when it came to trying to get a refund. They wanted to give store credit with the addition of $5 (whoopie) but I do not plan on purchasing from this company again. Better off using adamandeve.com. "
"Horrible I can't get a hold of the company "